I e mailed Ross &Liddel about repair issues at our property they manage I have now chatted to them by electronic chat and got the answers I was querying Excellent service Thanks again Robert C... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Se mere
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Se mere
Virksomheden har svaret
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktoplysninger
Storbritannien
- ross-liddell.com
4,0
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Your staff member Nicole was most informative, helpful and presented the information in. Friendly manner.
Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole
,
Marie Reynolds 290000106
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you for your feedback, we really appreciate it.
Nicole answered my queries straight…
Nicole answered my queries straight away with a positive outcome.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you for your feedback, we really appreciate it.
Leah was very helpful with my enquires…
Leah was very helpful with my enquires and was quick to help which ia just what you want in a service
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you for your feedback, we really appreciate it.
The online chat function was great and…
The online chat function was great and really quick at getting the information I needed.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Craig, great to hear that, thank you for providing feedback.
Paige was very helpful in looking into…
Paige was very helpful in looking into my query
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Marie, we're glad to hear that. Thank you for your feedback.
Paige's cheerful and efficient…
Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Peter, what a lovely review. Thank you so much for your feedback. Paige is delighted.
Absolutely awful company don’t touch…
Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Andrew, we responded to your previous negative review, requesting information to assist us in identifying your account. Unfortunately, we did not receive this. We have sent a further request, in the hope that you respond, and enable us to investigate an assist with any outstanding issues.
General enquiry
quick, simple and direct, you could not ask for more
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Gerard, thank you so much for taking the time to review our services.
Used online chat with Nicole from Ross…
Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Colin, thank you for taking time to review our services. We appreciate it.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
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