Like many people I have had poor experience with factors. However, my experience with Newton (and especially Claire McDonald!) has changed my opinion of the sector. Always responsive and resolve any i... Se mere
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Se, hvad kunderne siger
When contacting Yvonne Mathers in relation to my billing and a drain blockage she was very helpful and resolved the enquiry’s in a timely manner. Thanks Chloe
Virksomheden har svaret
In the short time I have been in correspondence with Newton Property as a new customer, I have been very satisfied with the service. My property manager, Elizabeth Connon, has responded promptly to my... Se mere
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I recently dealt with Leslie Scott regarding a fence within the development that had broken away from the fence posts. I received great email communication from him to advise what action was being tak... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Kontaktoplysninger
87 Port Dundas Road, G4 0HF, Glasgow, Storbritannien
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,3
Fremragende
1 t anmeldelser
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Leaks, Delays, Legal Breaches — and Then They Quit When a Cheaper Quote Appeared
My experience with Newton Property Management has been nothing short of appalling. Over eight months, I reported separate leaks in different rooms of my home. Instead of timely action, I was met with silence, excuses, and repeated incompetence. Emails went unanswered, and they sent me blank files instead of the documents I had requested.
Contractors repeatedly advised Newton that scaffolding and major roof works were required, yet it took them six months to gather just two quotes — despite their own Written Statement of Services promising contractor contact within three working days. That standard was ignored entirely.
When I eventually sourced my own quote — at half the price of the one Newton finally produced — they suddenly announced they could “no longer act” for the building. After months of delays, mismanagement, and contradictory explanations, the factor effectively removed itself. At least the rubbish took itself out.
The legal failings were just as serious. My Subject Access Request was not provided within the statutory one‑month deadline. When I pointed out that this was unlawful, I received a reply stating they were “fully aware” of the legislation and had two months. That is not how the law works. The two‑month extension only applies when the organisation explains the need for it within the first month — which they did not. Their handling of my SAR was a clear breach of UK GDPR and the Data Protection Act 2018.
And if you want a sense of how overwhelmed and disorganised they are, their own Customer Relationship Manager opened one of her emails with:
“Apologies for the delay in responding, December was an exceptionally busy period for complaints, SARs and First Tier Tribunal cases.”
If that doesn’t say it all, I don’t know what will.
My complaint was mishandled, not logged correctly, and only acknowledged after repeated chasing. Their responses contradicted their own service standards, the Property Factors (Scotland) Act 2011 Code of Conduct, and basic professionalism. Temporary fixes were never followed up, no proactive inspections were carried out, and responsibility was constantly shifted elsewhere.
This experience has cost me time, money, and damage to my home — all while I was left chasing a factor that seemed unable or unwilling to meet even its most basic obligations.
I would strongly advise homeowners to avoid this company if they value transparency, competence, or lawful handling of their data.
EDIT TO RESPOND
Thank you for your response. If I’d known you were capable of replying within 24 hours, I would have raised my concerns via Trustpilot while I was still a customer.
Your reply still doesn’t reflect the documented timeline or the evidence you were given months ago. My fully evidenced chronology was submitted with my formal complaint in September — and if you go back to that complaint, you can see the entire timeline laid out clearly. It was ignored until January, a four‑month delay that breaches your own service standards and the Property Factors (Scotland) Act 2011 Code of Conduct.
Across those months, the excuses ranged from illness, to being short‑staffed, to a contractor falling off a roof, to the person I’d spoken to “no longer being with the company.” At this point, the only thing you didn’t blame was a lunar alignment.
I appreciate the attempt to dilute and minimise — without actually saying anything constructive. It’s almost nostalgic, really. Your reply brings back the greatest hits of past phone calls: long pauses, vague assurances, and absolutely nothing of substance at the end of it.
Contractors repeatedly advised that major roof works were required, yet Newton took six months to obtain only two quotes, despite promising contractor contact within three working days. When I sourced my own quote at half the price, Newton immediately resigned as factor. The timing is not subtle.
Your handling of my Subject Access Request was also unlawful. An extension must be invoked within the first month and must be justified. Neither happened. Claiming you had “two months” as of right was simply incorrect.
Emails went unanswered, temporary repairs were not followed up, and I was sent blank files instead of the documents I requested. Your own Customer Relationship Manager openly acknowledged an “exceptionally busy period for complaints, SARs and First Tier Tribunal cases,” which says more than any review ever could.
If my review helps other homeowners avoid the same experience — and perhaps helps your staff, who clearly have far more on their plates than the organisation can realistically chew — then it has done exactly what it needed to.
Please, just tell the truth: you couldn’t run a bath.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Ms Thomas,
Thank you for taking the time to share your feedback. We’re sorry that your experience with Newton Property Management did not meet your expectations and we recognise that prolonged building issues can be extremely frustrating for homeowners.
During our period of appointment, Newton managed the property for approximately two years. Throughout that time, multiple qualified contractors attended the building to assess the roof condition and provide specifications and costings for the works they deemed necessary. In total, five contractors reviewed the issues, with minor remedial works undertaken where possible. All contractors advised that the roof was in poor condition and required extensive repairs across several areas, including chimneys, ridge flashing, slates, skews, downpipes and soffits.
While we obtained quotes from contractors on our approved list and communicated these to owners, the required works were not instructed. Where owners choose to proceed with repairs outside of the factoring instruction process or with contractors not appointed by the factor, we are unable to take responsibility for those works. In light of this and the ongoing lack of instruction to proceed, we took the difficult decision to resign as factor.
We strongly refute any suggestion that matters were ignored or that there was no communication. We remained in correspondence throughout the process and responded to queries as they arose, including during what was an exceptionally busy period across the wider property management sector.
In relation to the Subject Access Request, we acknowledge that this was delayed due to a combination of operational pressures and the holiday period. You were kept informed during this time. While a SAR is a statutory right, it is separate from and does not reflect the standard of property management services provided.
We are disappointed that you feel dissatisfied and regret that a mutually agreeable way forward could not be achieved. We remain confident that we acted in line with our obligations, the Property Factors (Scotland) Act 2011 Code of Conduct, and our professional responsibilities.
We wish the owners well in resolving the outstanding repair matters going forward.
Kind regards,
The Team @ Newton
When contacting Yvonne Mathers in…
When contacting Yvonne Mathers in relation to my billing and a drain blockage she was very helpful and resolved the enquiry’s in a timely manner.
Thanks
Chloe
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Chloe,
Thank you for taking the time to leave this feedback. We’re pleased to hear that Yvonne was able to assist you with both your billing enquiry and the drain blockage, and that everything was resolved in a timely manner. We’ll be sure to pass on your kind comments to her. If we can help with anything further, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very helpful and quick to respond.
Very helpful and quick to respond.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning George,
Thank you for your feedback. We’re pleased to hear that you found our service helpful and that your enquiry was dealt with promptly. We appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Professional, efficient and approachable
In the short time I have been in correspondence with Newton Property as a new customer, I have been very satisfied with the service. My property manager, Elizabeth Connon, has responded promptly to my emails and has addressed my queries efficiently, comprehensively and in a very professional manner. Elizabeth has indicated that she is very happy to help, which is reflected in her communication, and I feel able to approach her with any questions. I have been very satisfied with the communication so far. Thank you.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning,
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you’ve been satisfied with the service so far and that your experience as a new customer has been a positive one.
We’re especially pleased to hear your kind feedback about Elizabeth. She takes great pride in providing prompt, professional, and supportive service, and your comments truly reflect her commitment to helping our customers.
Thank you again for your feedback — we look forward to continuing to support you and being on hand for any questions you may have in the future.
Kind regards,
The Team @ Newton
Disgraceful operation
Disgraceful operation. Utter incompetence. Poor communication. No action. Central office in Glasgow were just as useless as the useless lumps in regional management. Charging for services that were not carried out. Replacing one unless lump of a liar with someone incapable of carrying out the simplest of exercises.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Dom,
We’re sorry to read your comments and that this has been your perception of our service.
We take feedback seriously; however, your review does not include any specific details, dates, or issues that would allow us to identify the property or investigate the concerns raised. Without this information, it is not possible to respond meaningfully to the allegations made.
Newton operates as a regulated property factor and provides services strictly in accordance with title deeds, the Property Factors (Scotland) Act 2011, and the Code of Conduct. Charges are raised only for services instructed or delivered, and where issues are identified, they are addressed through established procedures.
If you wish us to look into any specific matter, we would encourage you to contact us directly with relevant details so this can be reviewed properly.
Kind regards
The Team @ Newton
One of the worst companies I have had…
One of the worst companies I have had the misfortune of dealing with (2016-2025), while living in Parklands Oval community, Glasgow.
Struggled to ever get a quarterly bill correct and in extreme cases took over 6 months to resolve.
In a community with a mixture of flats and houses, time and time again tried to get house owners to pay for things that were only relevant to flats.
No interest in imposing rules, stated in title deeds, that affected all, if too much of a bother to them!!!
Issues with ‘The Tower’ Maintenance and Lighting were ongoing for years and still not resolved when we moved out.
They are a company happy to take your money for over-inflated work, that was as little hassle to them as possible. Were continually changing Property Managers at our estate, which in itself should tell you something.
Happy to see the back of them and will ensure that I am never in the situation where I have to deal with them in future.
7/4/26:
In response to Newton’s Property ‘standard response’ to my comments.
The fact that you do not appear to know all the errors you have made over the years of managing Parklands Oval, is just testament to my thoughts on your company🙁
5. september 2025
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning RM
We’re sorry to read that this was your experience and that you remain dissatisfied with aspects of our service during the period you lived at Parklands Oval.
As a regulated property factor, we take all feedback seriously. However, we note that your review does not reference specific account details, dates, or issues that would allow us to investigate or meaningfully respond to the concerns raised. Over a nine‑year period, developments, property managers, contractors, and instructions can change significantly, and context is important when reviewing historic matters.
We recognise that managing mixed developments containing both flats and houses can present complexities around cost apportionment, title conditions, and communal responsibilities. Where issues are raised, our approach is always to act in accordance with the title deeds, the Property Factors Code of Conduct, and instructions received from proprietors.
We regret that you feel unresolved issues remained at the point you moved on. If you would like us to review any specific matters, we would encourage you to contact us directly with relevant details so these can be properly considered.
We wish you all the best in your new home.
Kind regards,
The Team @ Newton
Newton Property Management
Newton factored a neighbouring estate and the ground maintenance was far superior to our estate. Following a successful campaign to change factors for which Newton were very helpful and gave us advice and even helped with printing information and voting packs which was a tremendous help (many thanks to Natalie at Newton’s Glasgow office) we joined Newton Property Management in Aug 2025 and it has been a positive experience. They have an office in the outskirts of Glasgow City Centre which on first impression is fresh, bright and spacious and the staff are friendly and helpful. We were assigned a property manager to whom we can approach should any issues arise on the estate and John Mann is most approachable and will help to resolve any issues that arise. Newton appointed Kirky Kuts as our ground maintenance contractor who has made a tremendous difference. All in all a very positive move and I can recommend moving to Newtons based on our experience.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Ian,
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that your move to Newton Property Management has been a positive experience and that the transition process was well supported. We’ll be sure to pass on your thanks to Natalie and the Glasgow team — they’ll be pleased to know their assistance made a real difference.
It’s also great to hear that you’ve found John approachable and responsive, and that the appointment of Kirky Kuts has had a noticeable impact on grounds maintenance. We place a strong emphasis on matching developments with contractors who deliver consistent, visible results, so your feedback is very welcome.
Thank you again for your recommendation. We look forward to continuing to support your estate and working with you in the years ahead.
Kind regards,
The Team @ Newton
Abbey was very quick and prompt to get…
Abbey was very quick and prompt to get back to me clarifying my financial query, a breath of fresh air compared to the previous factor!
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Katherine,
Thank you for your lovely feedback. We’re delighted to hear that Abbey was quick to respond and able to clarify your financial query promptly. We’ll be sure to pass on your kind comments to her, and we’re pleased your experience with Newton has been a positive one.
Kind regards,
The Team @ Newton
A pleasant change!!
Like many people I have had poor experience with factors. However, my experience with Newton (and especially Claire McDonald!) has changed my opinion of the sector. Always responsive and resolve any issues, no time lag in replying to emails and above all, honesty and openness. Newton say they put people before profits, and so far I have to agree!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Ian,
Thank you for taking the time to share such positive feedback. We’re delighted to hear that your experience with Newton, and particularly with Claire, has helped change your view of the sector. Providing responsive service, clear communication, and openness are values we take seriously, so it’s very rewarding to know this has been reflected in your experience. We’ll be sure to pass on your kind comments to Claire. Thank you for your trust and support
Kind regards,
The Team @ Newton
Happy with service
Responds to contacts and has followed through on any matters discussed. I believe we have developed a good relationship with Euan since moving to Newton in February. Euan has visited our building on several occasions and has inspected recent work carried out.
Very happy .
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Ann,
Thank you very much for your positive feedback. We’re pleased to hear that Euan has been responsive and has followed through on the matters discussed. It’s great to know that his regular visits and inspections have given you confidence in the work being carried out. We value the relationship that has developed since you moved to Newton in February and appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Ongoing issues unresolved for two years
I have been paying newton Inverness office for almost three years. I reported the issue that its contractor damaged my property during gutter cleaning in November 2023 with evidence submitted. The Newton staff promised in Owners Group AGM meeting in front of owners that it would be fixed by newton and its contractor. However, between November 2023 and now (end march 2026), it has not been fixed, and the third new staff has been appointed to manage our properties and working on solving it since April 2025. They missed the opportunities of fixing it in 2025 and now the damaged part around the gutter seem to be rotting. I have been giving the staff that chances to fix it. The staff emailed me that the contractor would contact me in February 2026. I waited for another month and no one (from its contractor and its office) contacted me.
When you try to find complaint procedures online, it’s not clear. There is no alternative email beyond Inverness office email to seek advice and intervention.
I emailed a few time to clarify what services I am receiving from newton by paying factor fee, and no response has been provided to clarify it.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Sophie,
Thank you for taking the time to raise your concerns, and we are sorry for the frustration this situation has caused you. We recognise that the length of time taken to resolve the damage to your property is unacceptable, particularly given that the issue was reported with supporting evidence in November 2023 and assurances were given that the matter would be addressed.
We acknowledge that changes in property management personnel can cause disruption, and we regret that continuity was not maintained in this case. We are also concerned to hear that opportunities to resolve the issue were missed and that further deterioration may now have occurred.
We apologise that you were advised a contractor would contact you in February 2026 and that this did not happen, and that you did not receive timely responses to your follow‑up correspondence. This does not reflect the level of service we aim to provide.
We also note your comments regarding the lack of clarity around our complaints procedure and escalation routes. We accept that this should be clearer and more accessible, and we will review how this information is presented to ensure owners know how to seek advice or intervention when issues remain unresolved.
Regarding your query about the services provided in return for the factoring fee, we acknowledge that you should have received a clear response, and we apologise that this was not provided. This will be addressed as part of our follow‑up.
Your concerns are being escalated for review, and we will ensure that a senior member of staff oversees the matter to bring it to resolution as quickly as possible. We will contact you directly to confirm next steps and provide a clear update on the repair and any remedial actions required.
Thank you for your patience to date, and we appreciate you bringing this matter to our attention.
Kind regards,
The Team @ Newton
Tamur Raza Unnisa helped me with a…
Tamur Raza Unnisa helped me with a problem with rats at a development in Glasgow.
He was so helpful and the matter resolved very helpful.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Paula,
Thank you for your kind feedback. We’re pleased to hear that Tamur was able to assist you effectively and resolve the issue promptly. We will be sure to pass on your comments to him. Your feedback is greatly appreciated and helps us continue to provide a high standard of service.
Kind regards,
The Team @ Newton
Besvarelse fra Newton Property Management
Good morning Gary,
Thank you for your review. We’re really pleased to hear that your repairs were completed promptly and to a high standard. Your feedback means a lot to us, and we’re glad you had a positive experience.
Kind regards,
The Team @ Newton
In short they imposed late charges for…
In short they imposed late charges for two years before I signed the contract with or even knew about their existence. (The majority vote gave them access. I’m an oversees landlord)
I've never contested the money owed for services, but I couldn’t understand a liability for late fees before a contract was signed or I knew about their existence.
I think at a minimum its a liberty and most likely a clause which they benefit from regularly. In what other context can you be charged by a company before signing a contract or agreeing terms?
Thankfully, they are no longer in the building after a majority vote to get them out, which they made as painful as possible for all involved. Overll not at all a positive experience.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning David,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve described regarding the late charges and the difficulties you encountered. Without any account information we’re unable to look into the specifics of what happened, but we understand how concerning it must feel to be held liable for fees relating to a period before you were aware of the service or had signed a contract.
If you would like us to review anything further, we’d be happy to help—please feel free to contact us directly with your details so we can look into it properly.
Kind regards,
The Team @ Newton
Euan was very helpful and dealt with…
Euan was very helpful and dealt with the issue really quickly. I was able to speak to Euan by phone at the first attempt which was appreciated.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Pamela,
Thank you for sharing your feedback. We’re delighted to hear that Euan was able to help so quickly and that you reached him on the first call. We really appreciate you taking the time to let us know, and we’ll be sure to pass your kind words on to him.
Kind regards,
The Team @ Newton
MUCH IMPROVED
I always try to review the service when I see a big swing in service in either direction. Last time I reviewed was Sept 2024 and I wasn't happy. Particularly with the admin team who took forever to respond and invoices often needed a lot of vigilance to ensure they were corrected. Since then the service has much improved. I've had experience of a fair number of Factors in the past and I've seen how bad it can get. Newton has never been the worst but I'm glad to see they've realised they had room for improvement. Linda Thomson is a fabulous Property Manager and I feel that goes a long way. I've been in touch numerous times in the past few months, she is always prompt polite and caring. And I have faith that she will bring results, even for the little things that make a difference but are not always attended to. Our complex has had various large scale works undertaken over the past 18 mths with new carpets and decorating. These have been handled really well by Newton and spread out to ensure the payments are as manageable as possible. I feel in a good place with their service and I'm pleased to say they have pulled their socks up across the board. Communication is clearer than ever and invoicing has settled down.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Katie,
Thank you so much for taking the time to share such a thoughtful and balanced review. We’re genuinely pleased to hear that you’ve noticed the improvements in our service since your last experience. Your feedback has played a part in helping us get there.
We’re especially glad to hear that Linda has made such a positive impact. She takes great pride in supporting our communities, and your comments will mean a lot to her. We’re also delighted that the recent large‑scale works and the improvements in communication and invoicing have helped build your confidence in our service.
We really appreciate your continued engagement and your willingness to highlight both challenges and progress. It helps us stay accountable and keep moving in the right direction.
Kind regards,
The Team @ Newton
Awful company
I absolutely hated Newton the entire time we lived in our previous building. Factor fees were too expensive, they were happy to take money from us and not really fix the issues in the building, would take weeks to get back to usz if ever. Awful company.
Some of the folk I dealt with on the phone were fine but I'd bet the people who run the company are criminals.
7. januar 2026
Besvarelse fra Newton Property Management
Good morning Cameron, ,
Thank you for taking the time to share your experience. I’m sorry to hear that you felt let down during your time in the building — we never want anyone to feel ignored or unsupported, and I appreciate you highlighting the areas where things didn’t meet your expectations.
It may be helpful to note that your property formed part of a large listed building with complex maintenance requirements. This often means repairs and approvals can take longer than in standard developments, and unfortunately that can impact response times and the pace of visible progress.
Regarding costs, all contractor invoices are passed directly to owners at the exact amount charged — there is no markup applied. We understand that service charges can feel high, especially in older or listed buildings, but they reflect the genuine cost of maintaining the fabric and safety of the property.
I’m glad to hear that some of the team you spoke with were helpful, and I’m sorry that your overall experience didn’t reflect the standard we aim to deliver. Your feedback is taken seriously, and it helps us continue improving how we support the developments we manage.
We wish you best wishes in your new home.
Kind regards,
The Team @ Newton
I have dealt with Leigh at the…
I have dealt with Leigh at the Inverness branch on a number of occasions and she could not be more helpful and courteous.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Ronnie,
Thank you for sharing such a lovely review. We’re delighted to hear that you’ve had consistently positive experiences with Leigh at our Inverness branch. Her helpfulness and courteous approach are qualities we’re very proud of, and your feedback means a great deal to us.
Kind regards,
The Team @ Newton
Leigh is always quick to respond to a…
Leigh is always quick to respond to a query.Staff always helpful if calling by telephone.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Shona
Thank you so much for your kind words. It’s wonderful to hear that Leigh has been quick to assist and that our team has been helpful over the phone. We truly appreciate you taking the time to share your experience and look forward to supporting you again.
Kind regards,
The Team @ Newton
I am a landlord for several properties…
I am a landlord for several properties that Newton manage (all in one location) Ryan has been extremely helpful with explaining how the invoicing system works for me to pay quarterly statements and I’m now all set up via direct debit he has also set up a portal for me to view anything or print anything I need for my accounts… all in all Ryan has made my life so much simpler in the world of being a landlord… people think it’s easy being a landlord but trust me it’s not a walk in the park! Thank you Ryan for your quick responses to my many questions and your extremely professional and patient manner in which you explained everything!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Newton Property Management
Good morning Susan,
Thank you so much for taking the time to share this wonderful review. We’re delighted to hear that your experience has been so positive, and it’s great to know that Ryan has been able to make things simpler and clearer for you.
Managing multiple properties is no small task, and we’re glad the invoicing support, direct debit setup, and online portal have helped make the process smoother. Ryan will be thrilled to hear your kind words — his professionalism, patience, and quick responses are exactly what we aim to deliver.
We truly appreciate your trust and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Dette er Trustpilot
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