We used these products for years with no issues. However in recent months (2026) the customer service has become really, really poor. Like other recent reviewers, I've had repeated problems with order... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I gave them another chance and signed up for a subscription. Paid for first class post as we were in urgent need for the first delivery. Five days later, nothing. Emailed them to cancel the order and... Se mere
Always loyal to Root2tip no matter how many other products we use but it remain our best choice within the curly hair industry. Love you guys and thank you so much Julia’s hair is glowing and shining... Se mere
Absolutely fantastic product, I’m thrilled with it. I’ve struggled for ages to detangle my daughter’s hair and used so many different products. This is so much better than anything else out there, I... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Premium quality natural beauty for textured hair and hairloss
Kontaktoplysninger
Oxgate lane, NW2 7HU, London, Storbritannien
- info@root2tip.com
- root2tip.com
3,6
Middel
213 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great products highly recommend this…
Great products highly recommend this wonderful company.
4. oktober 2024
Simply the best for Afro & mixed curls 🫶🏼
Really pleased on the quick delivery of my order. We love these products I have been using these since my son was 1, he has mixed curls and over the years I’ve had so much advice and guidance from Salem. This brand is like family now and I wouldn’t use anything else 💫
1. oktober 2024
Poor customer service support to resolve issue
Quite hard to make a refund. Unable to cancel a product monthly subscription. Customer service is not helpful, just quick to call and not resolve issue at hand. Aside that the product works. However, it’s essential you improve on your customer services and help customer resolve issue on time.
29. september 2024
Great product & service
Quick response on the website chat, good advice given and product purchased is excellent. Would recommend
28. august 2024
Hair care for the family
Root2tip a trustworthy natural hair care products a good brand for the whole family
29. august 2024
Great products for the whole family
I was recommend this brand from a family member, we love the variety of products for different curly and Afro hair. Great products for the whole family and such value for money.
29. august 2024
Great product and delivered promptly
28. juli 2024
The products speak for themselves it's…
The products speak for themselves it's affordable it works the hype is real. But I had one issue out of the several times I've ordered and as by magic by the snap of a finger it was sorted and I'm soo grateful for that.
29. februar 2024
Fast delivery and products are fabulous…
Fast delivery and products are fabulous on both of my daughters hair! Thank you
28. maj 2024
Sent the wrong product and have not…
Sent the wrong product and have not responded to any emails
27. maj 2024
Lovely local company
Products came well packed and was easy to track. Great recommendations over email on how to use the products.
30. marts 2024
Great advice and support for ASD mixed race child with SPD
I had great customer service prior to purchasing a product as I wasn't sure what would be appropriate for my daughter's hair. I was offered good advice and soon after made a purchase. So far I can't fault the product, my daughter is autistic and has SPD so anything in her hair or skin can irritate her. The advice I was given was by someone who seemed to understand our needs and concerns and made appropriate suggestions. Thanks for your service hope to continue purchasing from you.
27. april 2024
Repurchased product
This was a repurchase of the Honey Rain Juice which I find extremely moisturising for my hair. I have used this companies product for a long time since meeting them at the Afro Hair show many years ago. The Honey rain juice however is my go to product which I've now started using on my granddaughter's hair.
24. april 2024
Excellent customer service and…
Excellent customer service and products. I love their children's range as it helps with tangles and doesnt contain harsh ingredients. Quick shipping too! Full 5 stars earned!
29. marts 2024
Works really well in my girls mixed…
Works really well in my girls mixed race hair, and handy guides and emails that come with it of how to use each product. Will be using again.
5. april 2024
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