I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed UPDATE: I was contacted very late on... Se mere
Virksomheden har svaret
Easy ordering process with the knowledge via a checking email that the product was in stock. Excellent wine and was well packaged. Struggled with the tracking process via shop and so was expecting d... Se mere
Virksomheden har svaret
Amazing service. I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, betw... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Kontaktoplysninger
Seaham, Storbritannien
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4,8
Fremragende
117 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Efficient friendly service
1. august 2023
Besvarelse fra Robertson Wines
Thank you very much Colin for the feedback and great review. Hope to see you order again soon! Enjoy.
Easy and prompt service
5. juli 2023
Besvarelse fra Robertson Wines
Thank you Antonio. Is there anything better we could have done for you?
No Customer Service
Ordered Pino G Blush - Blush detailed on the invoice but Rose sent . Tried to contact the company via email and social as no contact numbers provided. Been a week now and no response - no customer service - obviously won’t be using again.
29. juni 2023
Besvarelse fra Robertson Wines
Hello there. We provide contact details on our website under the help section. Both phone numbers and email addresses provided. I am sorry you have been unable to contact us. We can also confirm we sent what was ordered. Cortefresca Pinot Grigio Blush was indeed dispatched, which is a Rosé.
Update: The customer was offered a generous resolution if they did not like the wine. We did not hear back so assumed they ended up being satisfied.
Easy to order
Easy to order, delivered quickly and packaging secure with no breakages. Would definitely order again from here.
25. juni 2023
Besvarelse fra Robertson Wines
Thank you ever so much Tracey for the kind review. We appreciate it greatly.
Brilliant service and communication!
29. maj 2023
Besvarelse fra Robertson Wines
Your business is always appreciated Grace!
Great service from Robertson wines
Great service from Robertson wines. Quick delivery and rely well packed.
19. august 2022
Besvarelse fra Robertson Wines
Thank you very much for your feedback Mark. Enjoy!
Fantastic order again
Fantastic order again, informative on selection of wine, very friendly, quick delivery. Will definitely recommend to anyone.
4. juni 2022
Besvarelse fra Robertson Wines
Hello Mr. Urquhart! Thank you for the kind words and we are very happy to hear you are pleased with our wine selection and service!
A distinctive Chilean white, and more
I came a cross a distinctive white from Chile and made a note of the name. RobertsonWines had it in stock at a favourable price, so I ordered half a dozen, plus some easy-drinking reds (from Chile and Argentina). Promptly delivered.
16. april 2022
Besvarelse fra Robertson Wines
Hello there! Thank you so much for your feedback we really appreciate it. I hope they all go down well!
No criticisms on your customer service…
No criticisms on your customer service or the wine. The reason for only 3 stars is the postage and packing costs which I consider to be unfortunate and punitive.
D J Romans
13. april 2022
Besvarelse fra Robertson Wines
Hello Mr Romans, we appreciate the feedback. I am sorry you feel that way about the shipping costs. We have had to raise this after the pandemic due to our costs going up and our packaging standard being raised. We will take this into account going forward and see if it might be possible to be lowered in the future.
Besvarelse fra Robertson Wines
Thank you ever so much Maria. We really appreciate the review and rating.
Dette er Trustpilot
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