Easily and seamlessly booked through Riderly. Hired the CFMoto450. Did around 1800km in a week around Morocco and it never missed a beat. Mohamed was a gentleman and always available for any questions... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wir hatten eine wirklich sehr gute Erfahrung mit der Motorradvermietung. Das Motorrad war in einem sehr guten Zustand, sauber und gepflegt. Von der Buchung bis zur Rückgabe lief alles unkompliziert... Se mere
Virksomheden har svaret
We booked two motorcycles for our Sardinia vacation via Riderly and everything went very easy and smoothly. The customer service was very helpful when we needed reassurance regarding one bike before... Se mere
Virksomheden har svaret
If you want to rent a bike, everything OK. If you have a problem with the return of the security deposit and ask Riderly for help - zero interest. Edit: So I don't know what happened, because I had n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ride a motorcycle anywhere in the world
Kontaktoplysninger
2 Eastbourne Terrace, W2 6LG, London, Storbritannien
- +441304807963
- support@riderly.com
- riderly.com
4,9
Fremragende
346 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Honest and fast!
You can only really judge the professionalisme of a service company when something goes wrong.
With Riderly I can honestly say that they did not hesitate for a second when I raised an issue with them: after ample communication (and for them to check from their end), Riderly refunded the pre-payments made on a motorbike rent in Laos.
Service oriented, very professional and building GREAT trust for future rentals.
Special thanks to Jeck for his swift and professional follow up.
Will rent again via Riderly!!
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Aad Van,
Your review just made our day! We’re delighted to hear that you enjoyed your experience with us. It’s customers like you who inspire us to go above and beyond with our service and options.
Thanks again for choosing us! We hope to see you back for more thrilling rides soon. 💙
All the best,
Customer Success Team @ Riderly.com
Topvakantie dankzij de betrouwbare hoofdrolspeler, de motor.
Prima ontvangst, opvolging en afhandeling.
Super vriendelijke medewerkers die altijd voor vragen en oplossingen beschikbaar zijn.
Ik vroeg een ezel en ik kreeg een paard .. mooi toch.
Super complete motor gehad( Yamaha Téneré 700)
Zeker aan te bevelen.
24. marts 2025
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Besvarelse fra Riderly
Hallo daar,
Uw recensie heeft ons aan het lachen gemaakt! We zijn erg blij om te horen dat u genoten heeft van uw ervaring met ons. Het zijn klanten zoals u die ons inspireren om verder te gaan met onze service en opties.
Nogmaals bedankt dat u voor ons heeft gekozen! We hopen je snel terug te zien voor nog meer spannende ritjes. 🏍️
Het allerbeste,
Klanten succesteam @ Riderly.com
Trato muy amable por parte del equipo…
Trato muy amable por parte del equipo y las motos cumplen con la descripción de la web 100% recomendable !!
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hola,
Gracias por sus amables palabras. Siempre es un placer saber de clientes satisfechos como tú. Nos alegramos de que haya disfrutado de su viaje y esperamos volver a verle pronto. 💙
¡Manténgase impresionante!
Saludos cordiales,
Equipo de éxito del cliente @ Riderly.com
Besvarelse fra Riderly
Hallo Sonja,
Wow! Deine Bewertung hat uns zum Lächeln gebracht! Wir freuen uns, dass du eine tolle Zeit hattest.
Danke, dass du dich für uns entschieden hast, und wir können es kaum erwarten, dich wieder bei uns begrüßen zu dürfen.
Viele Grüße,
Kundenerfolgsteam @ Riderly.com
Had a pleasant experience
This company is led by people who genuinely prioritize customer satisfaction. The CEO lives by the principle "a promise is a promise" which reflects the high standards of the team. You can trust that you’re dealing with people who truly care about delivering on their commitments ;)
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Kaarel,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every experience is exceptional, and it’s great to know we achieved that with you. 💙
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
ALERT!!
ALERT!!! They manage with companies that make you pay up to 200 euros in deposit that they do not return later
ALERTA!!! gestionan con empresas que te hacen pagar hasta 200 euros de fianza que después no devuelven
4. november 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Alberto,
First and foremost, we're truly sorry that the experience didn't meet your expectations. At Riderly, we strive for a 5-star experience with every rental, and anything less is simply not acceptable to us. Rest assured, we're committed to making this right for you! 💪🏼
Our team is already aware of your situation and they have been actively working on this issue with the rental provider as everything from their end appears correct in terms of the security deposit being unblocked.
We take great pride in our network of partners, which are continuously monitored and reviewed to adhere to the highest standards. Please remember that security deposits can sometimes take up to 30 days to be refunded, especially in areas requiring checks with multiple authorities as per local regulations.
We would like to assure you that we stand by our customers to ensure fair and appropriate treatment. We'll keep you updated as our investigation progresses.
Kind regards,
Customer Success Team @ Riderly.com
---
UPDATE: After further investigation, we're pleased to confirm that the security deposit has been successfully unblocked and returned. The delay was due to an unusual requirement from the financial institution requiring manual confirmation of "no objection" before unblocking the funds. Eventually with ongoing and prompt collaboration with both you and the rental provider the issue was able to be addressed effectively. We can confirm that the rental provider handled the situation correctly and within their means, as the delay was beyond their control. Thank you for your patience and understanding Alberto, as we worked through this matter together! 🙏🏼 💪🏼
Erfolgreiche Vermittlung in Indien
Hallo, ich war mit einem von Riderly vermittelten Motorrad 67 Tage in Indien unterwegs. Meine Erfahrungen sind sehr gut, ich hätte 5 Sterne gegeben wenn der Informationsaustausch zwischen Vermieter und Vermittler besser gewesen wäre.
21. december 2024
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Besvarelse fra Riderly
Hallo Paul,
Wir sind so dankbar für Ihre tolle Bewertung! Ihre freundlichen Worte inspirieren uns, jeden Tag unser Bestes zu geben.
Wir würden auch Ihr Feedback zur Kenntnis nehmen, und hoffentlich können wir es eine 5-Sterne-Bewertung für Ihre zukünftige Vermietung mit uns zu machen!
Wir können es kaum erwarten, Sie bald wieder zu bedienen.
Mit freundlichen Grüßen,
Kundenerfolgsteam @ Riderly.com
8 day hire morocco.
Hi we had a good experience when my friend and myself used Riderly to find motorcycles in morocco and hires two bikes from rent2wheels Marrakesh.
The two royal enfield hymalayans performed as they should and were presented to us in perfect condition reliability is important in Morocco as roads can be challenging.
The staff at Rent 2 wheels were helpful and polite they offered us some free extras bunjy straps helmet gloves phone holder etc all documentation was perfect and no problems with return of deposit .what more can i say 10 out of 10 in my opinion. Steve Mceleney uk.
29. december 2024
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Besvarelse fra Riderly
Dear Steve,
Thank you for taking the time to leave such a wonderful review!
We’re really happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team. We're also proud to be working with Rent2Wheels! 💙🏍️
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Kind Regards,
Customer Success Team @ Riderly.com
Besvarelse fra Riderly
Hello Mariel,
We’re so happy to know you had a fantastic time with us! Your satisfaction is our priority, and it’s great to know we met your expectations. Thanks for sharing your positive experience! 💙
Thanks again for choosing us! We hope to see you back for more thrilling rides soon.
All the best,
Customer Success Team @ Riderly.com
Amazing support experience
I was trying to rent a bike in Vietnam. Riderly contains many options here, so search for it. I ordered bike in local rental provider when my standard did not met with provider, I had to cancel it. I am amazed how Riderly contact me (Hi Jeck! :) ) and everything went smoothly. From order, first contact, up to cancellation everything was done immediately. Thank you for your kindness and quickest support I've ever had.
26. november 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Adam,
Thank you for taking the time to share your feedback! We’re thrilled to know you enjoyed your experience with us. It’s always a pleasure to serve great customers like you!
We look forward to welcoming you back on your next adventure! Until then, safe travels and happy riding!
Best wishes,
Customer Success Team @ Riderly.com
Excellent experience with Riderly
Excellent experience with Riderly! Their customer service was incredibly responsive and handled our situation with professionalism and care. They quickly stepped in to help resolve an issue with a local rental partner and even offered a discount for the inconvenience. Highly recommend Riderly for their outstanding support and customer-first approach!
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Marie,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every ride is exceptional, and it’s great to know we achieved that with you. 🛵
Looking forward to helping with your next Ride!
Stay safe,
Customer Success Team @ Riderly.com
Scooter rent Gran Canaria
We rented a scooter on the island of Gran Canaria. Initially we had arranged a scooter rental with OKMOBILITY but since they didn't rent us a scooter when we arrived, we got a tip from a friend about Riderly and it was the best we could do. They arranged for us to get a scooter the next day from Tifón motor for basically the same price. Plus the scooter was much better and even brand new. Any questions we had were answered pretty much immediately thanks to the online chat and I also want to mention the online chat worker, Helena, who was very helpful. Next time we rent, we will be renting straight through Riderly.
29. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Dear Ferdinand,
Thank you for taking the time to leave such a wonderful review! We’re so happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team, especially Helena! 🥰
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Warm regards,
Customer Success Team @ Riderly.com
great approach
We were very satisfied. We rented 2 motorbikes. The loan and return process was quick and trouble-free. Thank you for a pleasant holiday
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Mazlici!
Thank you for your wonderful feedback! 😊
We're delighted to hear that you were very satisfied with your experience!
We're thrilled that we could contribute to making your holiday pleasant.
We look forward to serving you again on your next motorcycling adventure! 🙏🏼
Best regards,
Support Team @ Riderly.com
Not the best experience
Everything was ok until I got the bike, booked a T7 Rally and I actually only get a classic T7 (same price of course, I paid a extra 10euro/day for the rally), with tyres almost at the end. I was suppose to do lot of offroad with it, but couldn't do everything I want, had to many flat tyres.
Deposit was with card but he gave me back everything in cash...
My trip in Morocco was great, but I will no recommend this company
30. august 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hi Pierre,
We're truly sorry to hear about the experience you had with the rental provider you booked with through our platform.
At Riderly, we strive for a 5-star experience with every rental and we hold our rental providers to the same standard. Rest assured, we're investigating the issues you mentioned regarding the bike model and tire condition.
A senior member of our team has identified your reservation and will be reaching out to you and the rental provider shortly to understand why this happened and hopefully find a satisfactory resolution for you.
Thank you for bringing this to our attention, and we'll keep you updated.
Kind regards,
Customer Success Team @ Riderly.com
--
UPDATE: After a thorough review, we identified that part of the situation arose from a booking where the customer proceeded with a vehicle selection despite our note that the specific variant could not be confirmed.
We weren't made aware of any issues during or immediately after the rental period. However, once we learned about the customer's concerns, we were able to engage in a productive dialogue and find a satisfactory resolution. Thanks for your support Pierre! 💪🏼
In the future please contact our 24/7 support team as soon as any problem occurs during a rental. We're in a much better position to find immediate solutions when issues are reported promptly. Our goal is always to ensure a smooth and enjoyable experience for every rider who uses our platform. 💙
Motorradmiete Tuscany Florenz
Habe vom 21.9 bis 24.9 .2024 über Riderly eine BMW R1250 GS bei Tyscany Florenz gemietet
Hat alles sehr gut geklappt, die Maschine war in einem sehr guten Zustand.
Gerne wieder.
21. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hallo Alex!
Vielen Dank für Ihre tolle Bewertung! 🙏
Wir freuen uns sehr, dass alles reibungslos geklappt hat und Sie mit der BMW R1250 GS zufrieden waren. Es ist schön zu hören, dass die Maschine in einem sehr guten Zustand war. 🏍️
Wir würden uns freuen, Sie bei Ihrem nächsten Abenteuer in der Toskana wieder begrüßen zu dürfen!
Beste Grüße, Support Team @ Riderly.com
great expirence everything was as…
great expirence everything was as agreed😁👍
21. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Kristijan!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. 💪
Best regards,
Support Team @ Riderly.com
Besvarelse fra Riderly
Hello Tom!
Thank you for taking the time to leave us a review. ❤
We look forward to seeing you again.
Best regards,
Support Team @ Riderly.com
My best experience in Sardegna.
My best experience in Sardegna.
Can't be any quicker, just leave the airport, cross the road and there you go. Guys are really nice, explained us every details about the rental, took the pictures to make sure everything was ok and in the end the same thing, plenty of time to get back to the airport. The bike, Suzuki V Storm was just perfect, did about 1500kms in 6 days all on the road. Nice and comfortable to ride with 2 and box. Next time will have to rent a 9 seat van.
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re so glad to hear that you had an amazing experience in Sardegna and found our service convenient and friendly. 🌟
It’s great to know that the bike was perfect for your adventure.
We can’t wait to help you with choosing another bike next time!
Safe travels until then!
Best regards,
Support Team @ Riderly.com
Une chouette expérience à renouveler
Vous avez été réactif du début à la fin de l'expérience. Explication claire et précise. Un suivi et une écoute tout au long de l'expérience. À renouveler sans souci
20. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Bonjour Virginie!
Merci beaucoup pour votre retour positif!
Nous sommes ravis d’apprendre que vous avez apprécié notre réactivité et notre suivi.
Votre satisfaction est notre priorité, et nous serions heureux de vous accueillir à nouveau pour une prochaine expérience. ❤
À très bientôt!
Meilleures salutations,
Équipe d'assistance @ Riderly.com
Super nice company and everything as…
Super nice company and everything as advertised. They were super friendly , the bikes in fantastic condition and the support examplatory.
22. september 2024
Uopfordret anmeldelse
Besvarelse fra Riderly
Hello Marc!
Our team takes pride in providing excellent service, and your feedback means a lot. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.