First great communication. The helmet consultation was great as well! I was able to finally find a fit that didn’t give me pain during riding. Overall a great experience and I’ll be a repeat customer
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Everything purchased from Ride or Die over the past few years has been “spot on”. Susanne does an amazing job of finding unique items that she and her barn buddies test themselves before ever selling... Se mere
Excellent customer service and fit experience with Susanne at Ride or Die. She truly wanted to find the best helmet for my safety and benefit! Great / easy return procedures for what didn’t fit and gr... Se mere
Imagine being able to buy everything you need from really quality brands thru a small, women owned business- that’s why I initially bought from Ride or Die. I have now made over 5 purchases (let’s b... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome! We're all about one thing - offering busy amateur equestrians the best overall experience in discovering the best in performance training apparel, horse show apparel, horse gear and barn gear related to the disciplines of Dressage, Hunter/Jumpers and Eventing. 30-Day Returns & Exchanges, Expert advice to help you with helmets, boots, and any question you may have. We are an online shop and a vibrant Facebook community. We host regular shoppable live stream sales to show you items up close, and see how they fit, as well we pop up at midwest A circuit shows too. We carry bridles, horse tack, saddle pads, dressage pads, show shirts, show jackets, show coats, halters, horse boots, horse blankets, turnouts, fly sheets, flt veils, training shirts, sunshirts, breeches, leggings, grooming supplies, fly control, hoof care, grooming brushes, horse shampoo, and many other essential items for you and your horse.
Kontaktoplysninger
4,8
Fremragende
121 anmeldelser
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Love the quality products
Love the quality products, real reviews and super fast shipping. Each package has a personal note.
10. marts 2026
Customer service is great and shipping…
Customer service is great and shipping is prompt!!! The notes from Suzanne are a very nice personal touch!
9. marts 2026
the perfect size!
Susanne was super nice and changed the size of the gloves to send to my granddaughter. They fit well!
Many thanks!
4. marts 2026
Always a great experience!
I love shopping at Ride or Die Equestrian Ship. She offers a great selection of products and always ships your order out very quickly.
10. marts 2026
I love watching the live shows to hear…
I love watching the live shows to hear good descriptions about the products (type of material, how it fits, etc). Nice selection of items and very helpful staff!
2. marts 2026
Reliable Service for Top-Quality Barn Essentials
We had a great experience ordering the Kentucky Horsewear Kentucky Cross Tie Rubber Balls from Ride or Die Equestrian Shop — a fantastic addition to our barn! The ordering process was simple and straightforward, delivery to our freight forwarder was within a sensible timeframe, and we received the items in hand quicker than anticipated, which was a pleasant surprise.
Quality products, smooth process, and reliable service. We will definitely be placing another order with Ride or Die Equestrian Shop again.
9. februar 2026
Fabulous Customer Service
I ordered a saddle pad and fly bonnet for my daughter. Susanne was very responsive to my email on the status of my order. She included a lovely note in the orders along with mints for the horse and a lollipop for us. I highly recommend Ride or Die Equestrian.
9. februar 2026
My Favorite On-line Equestrian Shop
Everything about Ride or Die is top notch. Susanne is knowledgeable about all the products and all the products are quality.
The customer service is the best!
2. februar 2026
Loved the quick personal shipping
3. februar 2026
I received my coat within 1 week of…
I received my coat within 1 week of ordering! It is exactly what I ordered---a jacket that traps my body heat with sweater like sleeves. Very comfortable and true to size!!
2. februar 2026
Love my two shirts and sheepskin mitt
Love my two shirts and sheepskin mitt. Great service great items as always!
2. februar 2026
Quick delivery!
2. februar 2026
Excellent Customer Service and Support
The customer service here is truly top-notch. I made a mistake during my order, and they reached out quickly with an excellent solution and clear communication every step of the way. The virtual helmet fitting was incredibly helpful and made me feel confident I was choosing the right fit, and Susanne is both extremely knowledgeable and genuinely kind. It’s clear this shop truly cares about riders and their safety, not just making a sale. I will absolutely be a return customer and highly recommend them to anyone!
8. januar 2026
Pre-order failure
Don't order something that is not in stock on a deadline. The "will arrive with plenty of time to arrive before Christmas" didn't happen. Finally arrived two weeks after Christmas.
31. december 2025
Besvarelse fra Ride or Die Equestrian Shop
Hello Amy,
We understand the frustration felt by the handful of customers that were subject to an unanticipated and unprecedented delay due to delays at US Customs and Border Patrol. We reached out to you and all affected pre-order list customers with several update emails explaining that our last box of limited edition Complete Brush Collection inventory was pulled and delayed by US Customs for 11 business days - including heretofore non existent additional Federal holidays that were signed into place by last minute presidential executive order that effectively shut down US Customs processing for an additional 4 days.
We have been importing items without issue (including the first 100 boxes for customers on this list) for years - and this last box arrived in a timely fashion on Dec 11th as well. As soon as US Customs took possession of the inventory for inspection, we informed you all. We continued to update. And finally, when US Customs finally released these items 11 business days later, they were sent immediately.
We truly wish we could anticipate or control the actions of the US Government these days. It is of course not our plan to let our customers down. Enjoy your limited edition kit!
Love the hairy pony bag!
I bought a pre order item. I’m happy with the updates I received on the status of my item. Shipping was fast and reasonable.
31. december 2025
Website was easy to use
Website was easy to use. Received my order in a timely matter. Even though I am returning my order It was hassle free! Would order from this store again. Highly recommend.
2. januar 2026
Thanks, great product
Thanks, you came through with my delivery about a week after Christmas. My only issue is your “guarantee” of delivery by Christmas was quickly dismissed due to delays in customs. I could go on and on about my industry where late shipments can idle thousands of assembly plant workers, hence measures are taken to assure they don’t happen. You might think Christmas is not that important, but in fact it is quite important to many people. Make a guarantee, plan for problems, deliver on your guarantee.
31. december 2025
Besvarelse fra Ride or Die Equestrian Shop
Hello Richard, Happy New Year. We understand the frustration that US Customs delays caused in the timely delivery of the Hairy Pony Brush Collection, and especially at Christmas. This is not lost on us. These were unanticipated, and randomly created by the US government. We have imported these limited edition items for years without issue. However importing circumstances have changed significantly (and change often) in the last few months.
As we have explained to you over several emails throughout this process, this was a limited edition pre-order item that was shipped in an orderly and timely fashion from Hairy Pony in Australia to us here in the US. Two boxes of inventory containing the last 9 collections were pulled by US Customs for additional inspection and held for a total of 9 business days beyond what is typical or our control. Once cargo enters CBP unit of the US government, no private business has any control over the timing or the outcome. We also had a president signing executive orders that closed US Customs for a total of 4 extra federal "holidays" with the stroke of a pen, as well as mounting staffing shortages at Customs and Border Patrol. None of these circumstances were foreeable or predictable.
Given that these were limited edition, numbered kits, globally pre sold (and sold out), it was impossible for us or for Hairy Pony to just "create" more or get them to us/you any faster. We did offer refunds as well as ample, proactive communication as circumstances arose - and you chose to have the collection shipped as soon as it arrived. We shipped it out within 10 minutes of the boxes arriving from customs.
We take our service expectations very seriously. We also hope that our customers can understand that we do not control the US Government (boy would we change a few things if we could).
All the best - Susanne Dawursk, Founder Ride or Die Equestrian Shop.
Wonderful experience
Wonderful experience. My items were exactly what I ordered and fast delivery.
29. november 2025
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