Rentoza Anmeldelser 

I don’t know where to begin I made an order last day of November I send the documents for verification and everything long story short, till today I haven’t received my order yet. They reply after weeks that my order will be dispatched but nothing happens. I really feel like I have been scammed honestly, does Rentoza even exist because what is this? like do y’all really get your orders because wow! Haisana! I’ve been scammed and I’m starting to except that I will never get my money back.

Rentoza has hijacked my fone. It has been bombarded by ads since yesterday. They come in every 20 seconds or so. The ads interrupt any application you are in - whether it be e-mail, facebook, wattsap, sms or telephone conversation. They simply drown out your conversation. In desperation and total frustration, I have had to turn my fone off. How do I stop this harassment ?

Absolute DISGUSTING service, i am never using this horrible company ever again! Advertising is disgusting cause when you actually calculate the amount they charging you its double. The Cusomer service has no phone etiquette because you explaining the same crap multiple times, the amount of emails you send requesting a response just probably gets looked and an laughed at thats why we never get a response and when a payment is made they still insist on calling you to check if you made a payment (like really man).

I read the reviews but thought you know i should give them a try, WORSE F.... MISTAKE!!

Let me not start on unauthorised deductions!!!! In what world have you heard of a deduction done without the customers consent??? By law its illegal.

Rentoza... CROOKS

I honestly cant even give Rentoza 1 star. So please dont get to excited. This is the worst company I have ever known. I ordered my son a xbox and paid what they wanted, did all the verification and then after send numerious emails asking for help they only send me that its declined. I then requested someone go call me no response. Then asking someone senior to call me no response. This is poor poor service. Now I have nothing to give to my child and touch my child you touch me. Im am very very angry

Extremely poor customer service - I've been ignored on multiple emails and multiple WhatsApp chats. I've had a staff member screaming and shouting at me for trying to get answers. I've had 4 different people tell me 4 different stories regarding the delivery of my items. There website is full of false advertising - website states 14 days for delivery from the date that you were verified but now I'm being told that it's 14 business days along with an extra 3 - 5 business days for the courier to update their stuff. Last year it took them 3 months to deliver a washing machine! They are very quick to take our money but can't deliver the service or communicate with their clients properly.

Firstly very unprofessiona service and very unhelpful. No contact number. I waited for a refund for over 3 Weeks to help at all . No walk in centre and no call centre.

I'm complaining regarding the bad customer service as well as your companies processes.

Rather stay away from these people
As I didn't have a choice I thought I'd give this service a try but it is more headache than it is worth.

They do not have manpower to handle demand, they take money first before verifying ID and Bank, you sit with them having your money and then problems with verification. I AM NOW HAVING TO WAIT FOR A MY MONEY BACK WHICH IS SO WRONG WHY DON'T YOU GUY'S DO THE VERIFICATION BEFORE TAKING PEOPLE'S MONEY.I HATE RENTOZA I WILL NEVER EVER REFER ANYBODY TO ORDER FROM YOU GUY'S

Honestly when I applied it first said it will take 2 day’s delivery next thing I know I’m waiting a whole month. Bad communication from the beginning. When I got the the phone I was happy, setting the phone up was easy. Still it was not even the phone colour I ordered ( they didn’t even let me know) , I found out when I got the phone. When payment came , they said I was behind , when in fact the phone came a whole later, yet they expected me to pay for the month I didn’t have it. After that we didn’t have issues, they started communicating well. Now, I’m having an issue , with a few day’s extension to do the buyout ( which is not their issue because it’s stated in the T&C’s), which I want them to change because my contract started on the 12th so I should at least have some grace until then.

If you looking for no interest then they definitely the place but just watch out for the buyout amount because it is quite pricey.

Absolutely appalling/disgusted!!
They make it seem like it's such a cool and exciting process with no paper work and hassles. Boy was I wrong! I attempted to hire Xbox one. I uploaded all the necessary details and documents to that stupid company. I was successfully
verified for my order on the very same day. Now according to the site, it takes 3 days for your parcel to reach you. It's been 5 days now with no response from the rentoza team with any updates/useful information.
Instead I'm running around like a headless chicken tryna find out what has happened with my order with slow/delayed email responses telling me to do what I've already done! I mean it took them 5 secs to deduct money off my acc, it's taking them over a week to successfully verifying me?!
What is that?! These people are fake who care about only themselves and suck the blood off the vulnerable! This company makes me sick to the gut!
I mean they the first ones to remind customers their right of law and stupid policies and their lawyers if we are at fault/miss payment but when they backstab and rob us innocent customers, it's okay?!
This company makes me sick to the breath! I will not allow them to get away with this.

Horrible service. They require so much documents. unintelligent people who cannot even help you and repeatedly requesting so much documents. Literally exhausting. After verification they want more documents and their whatsapp they do not even reply right away or they reply once and nothing after. You have no idea what is happening with your order. Feels more like a scam honestly cause of lakc of communication. No one calls you to tell you what is going on or what they still need . you have more than one agent contacting you , requesting different documents. Truly a mess. This experience is suppose to be exciting aince you doing something for yourself but no mine was a nightmare. Just bad very bad service. Beyond disappointed. Ruined my birthday. So yeah.

extremely disappointed and frustrated with Rentoza service. Today I was shocked to discover that my account had been charged almost double the agreed subscription amount without any prior notice or explanation (Deducted R2900 instead of R1600) This unauthorized charge has caused significant inconvenience and financial distress.

To make matters worse, I reached out to their customer support team for clarification and resolution, only to receive a generic email response that lacked any apology or acknowledgment of the error's impact on me. This level of customer service is completely unacceptable and demonstrates a lack of professionalism and empathy on their part.

I applied for a subscription with Rentoza and it arrived in great condition. I feel like they could do more with responding to subscribers applications. Also they should fully state all the documents they will need from you well in time, because outstanding and outdated documents make the verification process longer. Overall the help I received from my assigned agent was exceptional, even though their service is still very complicated im Definitely doing this more.

What a bunch of nonsense and then when you report them on Facebook they remove your comments and block your profile because of their poor communication skills and service. They promise delivery in 3 days yet it takes 2 days just for them to reply via email let's not mention their non existent whatsapp number that they don't even bother with.
They claim the following:

No credit checks etc but then they want pay slips bank statements ETC. "AFTER TAKING YOUR MONEY!"

WHY??? why not do a verification first and then taking money instead of stealing people's money. Also if you are a business owner you don't have an emplment contract.
Stop hiding behind screens and actually assist people instead of blocking them due to your false advertising!

Thanks Mpho Mahlatsi you've been such a great help.
Outstanding customer service.
⭐⭐⭐⭐⭐
Please promote this lady.

They are so slow to respond and come back to you, I have not heard anything back from them since I made my order but they can take your money instantly, absolute horrible experience.

What a nonsense I got myself into, I was so happy after paying subscription, few days after they told me that there's some verifications that still need to happen and once that was done I waited for more than a week they've been quite, not saying anything at all...I reached out via email and social media platform they made promises and few days after they send an email saying my order was canceled and they will refund me...no reason for a canceled order after so much struggle. But I'm glad they did refund me

I was first suspecious about Rentoza and then thought I would give it a try. I am not sorry as I got the best service from Ritha Norberto, she talked me through everything and assisted with certain documentation I could not load, She was with me from start till I received my delivery. We truly need more people like her. Rentoza you have a star workig for you.

Absolute incompetence, I waited 3 months for a Twist and Shape Stepper, then they said they don't have stock but they can give me a normal stepper at R20 less, I requested them to cancel, but 3 days later they send me the wrong stepper which I declined. I then emailed them and said it's not what I ordered, I took photos of stepper and the box, the lady told me I am lying and that they sent the correct stepper. Then they said they will reduce the monthly payment, which they didn't do. I immediately canceled and send the stepper back. Now they are sending me final demands because I didn't pay, I sent 6 emails spoke to 4 people. They still demanding money from me, for something that I don't have.
Absolutely not recommended stay away from this nonsense.

Good service ..fast delivery .
Tomuch updates n communications ..i ammentioning by name agent Mpho Mahlatsi was so friendly helpful and instracting straight forward to d point ..she speed up my order in 2 days after submitting the documents my order delivered on the 3 day .well done Mpho Mahlatsi 5 stars from me .thank you rentoza

I got a call today from a rentoza consultant, her name is Intabileng, extremely rude from the start of the conversation and very confident in her rude manner. She called me for the first time to inform me of my device that hasn't been paid then goes on to say I should know it wasn't paid. Uhmm! You debit my account, if you did there's no way it didn't go through because there are available funds to debit. So, I try explaining to her that I had an issue with the subscription last month, which was debited twice, and I was refunded, I tried explaining that maybe the debit was removed completely because the phone wasn't locked and neither did, I receive messages informing me of a non-payment. Again, her attitude like I'm stealing their device or don't want to pay. So, I was not going to be spoken to in that manner as a customer who has x2 devices with them which I pay every month. My device on hand is only due on the 9th of September but she locked it to show me who's attitude was better. It's a circus if you ask me. Taking note each device is on different debit days - but to show me a point she locked my device as soon as I put the phone down. This is the type of consultants you deal with; they think they can treat their customers as they wish. I put the phone down in her ears because she was so rude and extremely unprofessional. This company is NOT trustworthy at all, I have now requested that they collect their devices, or I will have to drop them at our local police station because I'm not sure of what to do. I can't get hold of anyone to assist or escalate this matter. All devices are locked and I'm unable to access my emails or banking apps because of the security verification which comes to the phone that is locked. I have tried sending emails to support and using their whatsapp with no response. I refuse to deal with them further, they have no formal complaints system or telephone number, no one in management, you can't get through to their call center either it directs you elsewhere to which the number on the device goes straight to voicemail. They debit your account as they feel, they do not follow our consumer protocol for sure. Their service is extremely poor even the consultants you speak to have no training or people's skills. I actually hope they go into my call with Itabileng, who has the audacity to call me and speak to me like I know her, or she knows me. IF I CAN GIVE YOU ADVICE, DO NOT TAKE A SUBSCRIPTION WITH RENTOZA. DO YOUR HOMEWORK FIRST BECAUSE IF DID I WOULD HAVE NEVER TAKEN THE DEVICES WITH THEM. GO SEE THEIR REVIEWS BEFORE TAKING ANY DEVICE OR PRODUCT FROM THEM. Their service is extremely poor, their turn around times to get the device on once received is... never to get anyone on that number they send you to unlock the phone. It goes straight to voicemail, it's by PURE luck IF you get through after trying a zillion time. But they are very quick to debit your account. No customer ethic at all. Their service and employees are extremely unprofessional. Don't waste your time.