Relyhome Anmeldelser 92

We are proud to partner with Rely Homes
across 30 cities nationwide. Our experience working with their team has been both rewarding and invaluable, providing growth opportunities, industry knowledge, and continued support for our company and technicians.

The Vendor Relations team consistently demonstrates professionalism, communication, and a genuine commitment to supporting their vendors every step of the way. Their partnership approach has helped us strengthen our operations while continuing to deliver a high level of service to residents and clients alike.

We truly appreciate the opportunity to grow alongside Rely Homes and look forward to expanding our partnership for years to come.

Respectfully,
Leasing & Maintenance Sensation
lmsensation.com

Worst company to deal with if you are a contractor

As an HVAC contractor, I’ve had a great experience working with Relyhome through my company Beltway Air & Comfort Services. The platform is easy to work with and the team is professional and responsive. What stands out most is how well they take care of their customers. They truly prioritize customer satisfaction which makes our job as contractors even more rewarding. They make the whole process smooth and seamless. Highly recommend Relyhome to other service professionals looking for a reliable and customer-focused platform.

Good volume Good people working in vendor relations

Do not do business with this company. Choice Home Warranty contracted with Precision Pool Care to diagnose a pool heater issue for one of their customers. PPC went onsite and diagnosed the heater. Rely Home Warranty is the subcontractor for Choice Home Warranty. When PPC went to file for payment, Rely advised that they could not pay because the appropriate phone app was not used during the warranty. This process was not disclosed to PPC in advance of the diagnosis. Each time a phone call was made attempting to get paid, Rely hung up the phone on PPC.

They deserve a negative rating because 1 star is giving them way to much credit. When agreeing to be a service provider with Rely Home you get the following, no contract, no recourse, no say in your schedule, no professional on boarding, but what you do receive is a very low paying job. Yes, they think you are now their employee. The app is absolutely useless and the only reason you get approval in 15mins is because it takes that long to fill out the form on the app. By the way there is absolutely no training on how to use the app. The first day after agreeing to take on work was nothing but call after call from these guys and it was for the same job. Do they not have a system to schedule or dispatch work effectively and efficiently? Day two was even worse. It was so distracting and wasting my time I called vendor support to have them stop calling, I was told to block the number by Raul if I did not want to receive calls. My guess is Raul is the man in charge since I got to talk to him twice. Both times I would have rather had a root canal it would have been a more enjoyable experience. I did ask for my account to be cancelled and all my data deleted. I am not confident that my data is deleted since I can still access my account. But more importantly I will not be paid for the work I did do. Search Google maps and look at the street view for this company. No signage or branding and if they are such a great company that is nationally recognized why not put a sign up at the very least. So you have been warned.

Terrible upon payment and delay even when it says will be paid immediately after customer writes compleye

This company is a scam. I guarantee the positive reviews are fake. We started with them in February doing have warranty work. First they will only approve the cheapest way to temporarily correct an issue. And they do not pay, yes you heard that correctly. They will not pay. We were told today that in the terms of the contract is a clause that they can withhold payment for a year if our average cost is higher than others in our area. Every single job we did for their customers was authorized. I believe they have cash flow issues. They have satisfied customers from our work, not a single complaint. And they will not pay. Homeowners, plenty of other warranty companies you can choose. Stay away from these guys.

Hi, my name is Joanna with Melly The Contractor, I’ve been working with Rely Home for a couple years and it’s been great! We get a high percentage of approvals. the app/ portal is great and fast within minutes we receive approvals no need to for calls requests to give diagnosis requests are submitted right in their app so, no need to stay on the phone with reps for a long time having to wait for approvals they are received within minutes. Vendor relations are so nice and easy to contact I have all positive feedback back for Rely Home.

This company steals from contractors also. we had provided a lot of work for this company Home Insurance policy holders, at the beginning we thought, well maybe it was just a small mistake, we will get our invoices paid eventually but not really, after months of waiting for payments and trying to talk someone about it. We had a small conversation with some lady that called us in "private mode" when we ask for a customer service phone # to call in case we need to, she got mad and hanged up on us. Couple weeks some checks finally arrived but not with the completed amount of what was owned to us. So contractors & homeowners just be aware that this company is not a company you can trust.

Stay away! Choice Home Warranty (apparently a subsidiary of Relyhome) is scamming vendors and customers alike, it seems. After filing a claim with Choice for some plumbing work in December 2025, a vendor was dispatched by Choice for the service call. The necessary repairs were confirmed as being within our coverage limits and his work was authorized. (I know this vendor to be honest and reliable because he has serviced our home for other repairs that were not associated with any claim filed with Choice.) Today, I got an apologetic invoice from the vendor, explaining that Choice had not paid him for his services at our place in December and that, unfortunately, we were now responsible for the outstanding charges. When I spoke with the vendor this afternoon to ask about this, I overheard him on the phone arguing vigorously with a representative from Relyhome over the surprisingly large debt owed to the vendor, due to the warranty company's refusal to pay for numerous repair services that Relyhome authorized him to carry out but now refuses to pay for. Clearly, our case is part of a much larger pattern of contract violations perpetrated against vendors for repair work the warranty company authorized but never paid for. The vendors are left with no choice but to bill the customer for the services they rendered. And so, now under threat of liens by the vendor, the customer is forced to pay for the repairs out-of-pocket that were supposed to be covered by the premiums we pay to warranty companies like Choice.

We're not wealthy. We're a single income household supporting two children and burdened with enormous medical debts. We paid Choice Home Warranty a big lump sum a while back for a longterm contract that was supposed to give us coverage for inevitable home repairs. So we can't just stop doing business with Choice; they have our money already. So when the warranty companies don't pay their vendors, families like ours are on the hook for both the repair bills AND the big premium we paid for coverage. This is a classic case of a big business screwing both its own customers AND the local small business service providers whom they're obligated to compensate for the work authorized by Relyhome's warranty companies like Choice. What good is insurance like a home warranty if the company refuses to pay for the legitimate claims and repairs that they authorize?

I'm no lawyer. But if I were one, I'd be talking to customers like me and the home repair vendors, explaining how a class-action lawsuit works, and how the courts can impose punitive damages on home warranty companies like Choice for perpetrating the kind of frauds that we're experiencing. If they won't listen to the complaints of their customers and their vendors, maybe they'll listen to costly litigations leveled against them.

And speaking of frauds, I'm very skeptical of all the 5-star reviews I find here. After all, it's way cheaper to pay online liars to write fake rave review than it is to pay the small businesses that actually do the work of fixing our homes.

From a vendor this company is terrible. We can not call to speak with a live person. The invoices and our invoices do not match because they take service call fees out which they do not pay. They seem to be able to set the payment terms which is odd because we can not call our vendors and tell them we will pay the in 45 days! They want all the work done but don’t want to pay in a timely manner. We will no longer be a vendor Rely or Choice Home Warranty due to pour practices. I have no idea how a lot of these companies an afford to do multiple jobs a day and allowing another company to rack up charges and hope they get paid.

I’m being working for more than 7 years with this company and the way Rely system works is wonderful.
We trying since to get customer satisfaction in 100% with full completed jobs Rely help us to make that happen when they get back to us when we needed them and help to solve issues if the are and answering all questions we need.
All payment we get from Rely are correct and proper time.
Rely is wonderful very happy with them.
Bustamante Door Llc.

Relyhome has always been a great company they are always improving and making things easier will continue to use them

I’ve had a great experience working with this home warranty company. Their communication is clear, timely, and professional, which makes every job run smoothly from start to finish. Work orders are well-organized, approvals are straightforward, and any questions are handled quickly.

Payments are fair and processed reliably, which is something I truly appreciate as a contractor. It’s refreshing to work with a company that values quality service and respects the people they work with. I would highly recommend this company to anyone looking for a dependable and professional home warranty partner.

Rely Home Warranty is very easy to work with, with quick response to questions and automated system is time saver

I have been working with Rely home as a vendor for 11 years my overall experience with the company and employees has been Great!! I would recommend Rely home to anyone looking for peace of mind on home repairs

I am proud to work with this company and professional team members

Choice Home Warranty is a good company to do business with. We are pleased with their assitance.