Reid Cycles Anmeldelser 

Probably the worst customer service I've had from a retailer. I bought an Osprey road bike in January 2022 and found that the medium size was a little too large (despite the fact that the salesperson originally recommended a large size). Should be a fairly easy fix, so ordered a shorter handlebar stem from the Reid website. It took 5 weeks and 5 separate phone calls to get the part, with every phone call ending with "I'll get someone to call you back" and that NEVER happening. When the part did eventually arrive, it was the wrong size for the bike, despite the fact that I got written confirmation from a Reid customer service person that the part I ordered was correct.
Seriously considering selling the bike and taking a loss so that I never have to deal with this company again. It is a shame, as I really want to support a local retailer, but not this abysmal customer service.

Could not be happier with my gorgeous peach cruiser from Reid!
I got the rear basket and my 6kg cavoodle loves riding in the back along the beach!

I had some damage done during shipping and spoke to Logan at customer service. He got back to me and got everything sorted so quickly!
I’m super grateful and would definitely recommend Reid cycles!

My order came with a free lock.l received an email from courier,the order will arrive today.Waited 6hrs to arrive and l got was an incomplete lock only.Lock is designed to be latched but the latch is missing.Delivery man said maybe tomorrow for your bike.Ok.Next day recieved email order is on its way.Waited till 2pm and arrived.Waited 16hrs to receive.Another thing l rang Reid (Stanmore) told it's a new bike explained the gearing on the bike needs attention.Booking l had to wait a month so l went elsewhere.

Great product and delivered promptly. I went to the store for advice and the person who helped me was very knowledgable. They advised me of the right product for my son and, although they did not have it onsite, I was told that I could easily order online. This is what I ended up doing. Assembling the bike was fairly straightforward and instructions easy to follow. Would highly recommend Reid cycles. Far more competitive with price than other options.

Brilliant information on the website made it easier to compare the bikes. Excellent robust bike and packaged really well. Delivery was also very quick in a time where the delivery system was under enormous pressure. Thank you. This is our third Reid bike and each time we look at loads of site and brands and always end up back at Reid because of their excellent quality, brilliant service, detailed information, and exceptional value for money. This was an online purchase and we will be back again as the other two kids outgrow their current Reid cycles.

Good Quality and look. different from the normal girls cycle.

Super fast delivery, but that's where the excellent customer service ended. We delegated the assembly of the bike to a trusted local bike shop who informed us the bike frame was not aligned and the front wheel was buckled. Upon taking this information to Reid Cycles with video and photographic evidence of the issues, we were informed that as we had taken the bike to a third party for assembly, they would not be replacing the misaligned frame or the buckled wheel, despite the bike having never been ridden. It wasn't until I threatened to take Reid to the Ombudsman for selling faulty goods that a different team member stepped in to apologise and sent a replacement wheel for the buckled one. Thank you to Bec for eventually sorting it out, however the way my complaint was treated prior to this was infuriating and I will never buy a bike from Reid again, nor recommend them to anyone.

Highly recommend buying from Reid cycles,being a senior I've realized that maybe MTB bike is not really what I should be riding , nothing wrong with MTB purchased by me though my decision,but have realized that a senior friendly bikes like cruiser types could be more suitable for us seniors citizens.LOL so next time I'll check Reid cycles cruiser style bikes,so there's some advice to seniors wanting to get back into cycling again.

I have dealt with Reid Cycles on multiple occasions and had the same great service. One measure of a company that i feel is very valuable, is how they deal with issues that arise. On my last purchase I had some minor damage when the package arrived. I contacted Reid and they replied promptly and arranged the replacement part to be shipped immediately. Communication throughout was prompt polite and clear.

Great quality and quick delivery. Very happy with this bicycle. And was so easy to assemble.

Love our bikes! Easy enough to assemble and great quality. Quick delivery.

Overall happy with online bike purchase (quality and price), however could be packaged a bit better, some cable and paint finish damage.

The bike is super. I want another one for me.

Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden. Pumped tyre again and flat again next morning. Was sent a new tube and after taking nuts of wheel the basket frame snapped. Was then sent out wrong size basket frame. After emailing again was sent the right size frame but as l went to open box with the tube in it, have now got the wrong size tube. We are now in mid Feb and still no bike for my daughter. They are very prompt with sending out the products but little care is taken sending out the right product.

Assembly of bikes with no clear instructions
Tried contacting Reid cycles a number of times sat on hold for over an hour then to be cut off
Bike had a ding on the back mud guard.

The bike was damaged upon unpacking. A complaint was lodged on line. The complaint process was drawn out and made me the purchaser feel like it was my fault the bike was damaged. After much too’ if and fro’ing it was finally agreed that we would accept a tin of paint and a 10% discount when the preferred option was a new undamaged bike.
The demands of the repacking process were ridiculous and lacked any empathy or understanding. Particularly as photos of the damage were submitted on line. I don’t feel like the on line process worked and it would have been preferable to speak to a customer service representative and clearly explain the issue rather than use the online format. Generally very dissatisfied with the service.

Great bike
However there were about 5 bolts that were not done up. Nothing that could have caused damage but it meant us having to get to Bunnings to get new ones as they fell off whilst riding.

Awesome bike, great quality, wife loves it.