Reglazemyspex Anmeldelser 1.882

The lenses seem OK but the customer service is dire. I asked for a box but they just sent me a label to print, I had to message them to find out if they had my glasses and then again to see when they would be sent back. I was told they would be sent by 48hr tracking and would get an email when they were sent but nothing! I even checked on line to see if they were a scam company. (I had read a few reviews where they had lost peoples glasses). They eventually came by Royal Mail but no tracking given. Have another pair I would like reglazing but I would not use this company again. I suppose you get what you pay for and they were cheap, but it's not worth the worry about if you are going to get them back or not.

Lens replacement were amazing. Customer service was appalling.

Everything great the only thing I didn't get a package
For my label.
Bob.

Excellent service

great job again will come back time and time ,,quick turnaround

Great service and great price, they even tightened up.my frames for me. I'll certainly use them again

Great service at a great price, hassle free

Easy process and quick turnaround

Excellent service and quality for the price. Could do with a little better communication on order progress.

I use this service after a new eye prescription.
Website is easy to use. great selection of options.
Lenses changed in a 6 day turn around.

Even though the Royal Mail failed to pick up my glasses I was able to contact customer service at Reglaze my Spex. So I made a box out of spare card and posted to Reglaze address. No more than a week later my frames were returned with my prescription card. The lense were fitted perfectly . The turn around period from post to return delivery must be the most efficient online. Well done!

Do not trust their refund guarantee, the post and return address is a sorting hub and not the company's real address. They claim to have never received my return and I never got my money back.

Great service, superb communication. The glasses have been made fast and perfect.
Would definitely recommend and use the service again.

Great company easy to order

Won't touch this company with a barge pole again. I knew I should've trusted my instincts and gone ahead with Lensology instead of using this company. Despite several enquiries and being given confirmation via email that my glasses can be lensed, I sent them off in the hope of receiving the desired look, only to receive an email at 5.30 in the morning saying my order had been cancelled with no warning and a note saying the glasses had been sent all broken! I know when I sent them they were in perfectly good working order, and if not why?! I haven't received them back yet but I'm dreading the moment they come through the door. My Partner said the technicians at the company clearly aren't that experienced or knowledgeable because they're metal screw less frames. So if the arms have came off or the glasses been squashed during transit, it is just simply a case of attaching the arms but they just assumed "the frames are all broken and in pieces" and when I asked for pictures to backup this claim, I heard nothing back but couldn't respond quick enough before parting with my cash!!!!

Excellent service

I always use this company and their service is always amazing

THIS IS NOT A 5 STAR REVIEW - It's just to get your attention
It's a ZERO Review - My only advise is to read all 'the 1 & 2 star reviews', because that's what this company's all about.

My advise is, if you plan on returning, and you more than likely will if you order varifocals, because they are terrible in getting the prescription correct.
Do not use the same label they send you for the initial order for a return, as they will ask you to, because you will NOT get an exchange OR a refund.
Use your own postage and make sure it's tracked or signature, and if you do and it's for a refund, good luck.
I returned my varifocal lenses for a refund, as they gave me severe vertigo, and they're saying I didn't send them back. I sent an empty parcel.
I will take this up with PayPal
This is a dishonest company regarding refunds - You will not get one directly off them. You will have to go through PayPal or your bank.
Again, read the low stars....

I was informed that you couldn’t put new lenses in the frame that I sent. No explanation as to why. My frame still hasn’t been returned yet. This is all very disappointing and very poor customer service. Up to now I was quite satisfied with my previous experience with this company. Now I don’t have much confidence in them