Regatta Garden Furniture Anmeldelser 

Hi

I just wanted to say how impressed we are with both your service and product !!

We only ordered with you yesterday, at the weekend we were deliberating over which garden furniture to choose - and wanting to take advantage of the nice weather (you never know when it will end!) and having our first guests over this
Weekend - we moved recently to a house after many years living in a flat so having a small garden is really exciting!

Your delivery men were quick and polite and had called before (I was unable to pick up but knew why the call was made)

And the furniture looks amazing on our little decking area - I can’t wait for my brother to come on Sunday ! We can sit outside on proper chairs!!

Thank you to the lovely ladies in store who were very helpful and chatty on Sunday and Wednesday- even when silly questions were asked you explained or showed us how things worked, I will definitely recommend you !!

🌻Oh and the price point was fantastic!!
🚐Delivery included and prompt
👯‍♀️Staff very friendly without hassling you
🛋️ Product of a great quality and look amazing
📺 Great to see the product on show before you buy you can try !!

Thank you so much, we feel very lucky 🍀

Kind regards

Marie & Kevin Lawrence

When we arrived at the Wickford Branch on the A127 we were greeted by Darren who then left us to browse which was good.
Once we had made a decision Darren answered all our questions and measured everything for us to make sure it would be suitable.
Darren and the rest of the team were all very accomodating could not fault this branch.
Goods arrived on time and even when the staff put all the furniture together they were all very polite and professional. High recommend them

Awful service Andrew Witham branch, had to wait 5 weeks for correct table, wrong size protective cover, wanted black parasol got grey.
Everything could have been resolved but he was rude, argumentative and just horrid. I did email head office but no response.
Just be aware to record all his sale pitches as he forgets what he has said and twists everything to his advantage

Table and chairs ordered after visiting the store and the brilliant service from Jackie. Ordered on the Saturday received on Tuesday phone call off driver regarding delivery on the day . Would definitely recommend.

Hayden & Connor from Store2door on behalf of Kensington gardens furniture were extremely helpful as they brought the furniture round the back for my wife.
It really show that there are some good delivery drivers out there.

I bought garden furniture from Regatta and initially I was really happy. But once my order was delivered there were deep scratches on the metal of the chairs.

I emailed them the next day and I did not get a reply. I left it a week or two and followed up with another email-there was still no response.

Unfortunately now I would not recommend this company to anyone with the quality of service and the damage to the product.

Would avoid buying any furniture from this company. To say we have had the worst experience is an understatement! Awful customer service, Furniture delivered broken, missing parts and items forgotten to be delivered and no communication that this was going to happen.
The store manager (Lofty from Ipswich Branch) was so rude to us and not at all helpful. This has been an experience I would not want anyone else to have to go through. We spent over £3000 on our furniture so it's not like it was a cheap set and this is what you receive!

Would thoroughly recommend the store in Ipswich. Staff were friendly and respectful, knowledgeable and extremely helpful going out of their way to ensure we saw everything we had in mind and made the right decisions. They were even patient when we rang with several assembly questions. Delivery staff also helpful and efficient. Furniture and parasol of great quality.

We happened to come across a Regatta Garden Furniture showroom in Wickford and were amazed at the selection on offer. We left the showroom with an amazing Regatta set, BBQ and parasol. A couple of weeks later, upon the appearance of the sun, we decided to set up the BBQ. Unfortunately, my husband and I are not experts in building furniture. We came across a couple of ‘spare’ pieces. I got in contact with the lovely Laura at the Wickford store and with major thanks to her we had a great BBQ. Laura talked us through where the extra parts actually belonged. And sent photos/videos alongside it to make sure everything was in place. The aftercare shown from Laura, delivery men, and the team in store were 10/10. If you’re looking for high quality furniture, made to last then this is the place to go!

Having purchased a set of garden furniture with a 12 year guarantee, one of the chair backs collapsed. As it was within the warranty period I contact Regatta with photos but was told it wasn't within the warranty period. I provided proof of purchase and the 12 year guarantee. At this point they said "excessive force" had been used, which it hadn't but as a gesture of goodwill Fredrick said they would try to repair the chair but after the summer period was over. Unfortunately that was the last I heard from him despite several email to him and customer services. Up to the point of the chair breaking we had been happy with Regatta and their after sale service, however recently they failed to acknowledge the warranty that the furniture had been sold with and ignored all further communications.

The saga continues. Having paid for the Malmo tea set on 1 August it was finally delivered on 24 October except they delivered just the two chairs but no table! Rang and complained (again!), promised delivery off the table today (7 Nov) and - yes, you guessed it - we’ve been in all day and there’s still no table. My advice, give this company a very wide berth. They are hopeless (and they take your money but don’t deliver the goods!). 14 weeks and counting!

Ordered and paid for a garden set five weeks ago. Expected to pick it up at the end of week one. Rung and told it would be delayed by four weeks and we’d be called when set arrived. No-one has called and now we’re trying to contact the store but no-one is answering the phone. Very, very poor!

In fairness to Regatta furniture and after a few more exchanges with "Frederick" following our first review, I am happy to say they have indeed replaced the inners to all 17 cushions that had disintegrated. With the help of Laura from Chelmsford, and one of the female sales staff at ipswich we have finally got the issue resolved. Laura was extremely helpful organising the early return of the cushions at our request for a birthday party. My parting comment to the staff in the Ipswich showroom was that, had they dealt with this two years ago rather than their head office much of the problems would have been avoided.

BUYER BEWARE! We purchased an L shaped rattan garden set in total costing us £2,700. We live in a ground floor terraced flat so a discussion was had with the sales person as to whether we could get get the product through the flat. We saw no reason why this product would not fit, after all, we had not had a problem before. We had not taken measurements (I know, in hindsight, very dumb!) but neither was it suggested that maybe we should. Cut a long story short, the furniture was delivered on 03 July (wonderful delivery people) and the first item that was unpacked was the corner section which was 80cm. Our flat door is narrow ie. 72 cm and there was no way we could get the item through. We tried both neighbours but their internal door width was 75 cm which I am given to understand is the standard door width of pre war housing. Sadly, as this one item wouldn't fit we had to reject the whole delivery. The delivery company contacted the seller who made arrangements for everything to be collected and returned to the store which was done so within a couple of hours. We contacted the store and said we would go back on the Monday and choose an alternative garden set. This time we went back armed with a tape measure and realised that the corner sections of rattan garden sets would not fit through our doorways. Our only option was to purchase garden furniture that was flat packed and unfortunately there was only a limited selection so we had no choice but to cancel our order. We were told that customer services would contact us, which they did. It was at this point we were informed that we would get a refund minus 20% ADMIN CHARGE AND A FUTHER 10% CHARGE FOR UNPACKING THE ORDER PLUS £90 FOR THE VAN WHICH COLLECTED THE ORDER, IN TOTAL NEARLY £1,000 CHARGE FOR BEING UNABLE TO ACCEPT THE ORDER!!!! The £90 was OK, I disputed the additional charge of 10% as the order was not unpacked and this charge was subsequently withdrawn. Nevertheless, we still ended up paying £700 FOR ABSOLUTELY NOTHING. My issue is, at no point did the sales persons mention the astronomical 20% minimum admin charge. When I queried this with customer service I was told that it was in their terms and conditions which are on the reverse of the invoice which you only receive when you have made a purchase. I would expect to incur an admin cost but 20%!!!!!! I feel that it was very remiss of the sales persons not to have mentioned this charge so have come to the conclusion that it's a very nice earner for the company, hence BUYER BEWARE!!!

We purchesed a corner suite for over £3000 three years ago. After 13 months (just out of warranty) all the inner cushions disintegrated. We contacted their head office who said as they were out of warranty they could not officially reolace them, that we left them out in the sun!!!! but as a gesture of good will they would replace them. That was two years ago. The latest is that they no longer deal with the supplier involved so "Sorry can't do anything".
Their communication is extrememly poor and the person we dealt with "Fredrick" particuarly unhelpful bordering on rude. We actually like the furniture but we are just very disapointed with the quality and customer service. One star only as a result

It's not often we give a 5 star review but the Wickford branch of Regatta Furniture really deserve this recognition. As soon as we arrived at the showroom we were greeted by a lovely young lady and left to browse without hassle. They have lots of deals and discounts and we were very happy to purchase a lovely set of garden furniture for an amazing price compared to other companies and on line. We were given delivery details and on delivery day, we were contacted by the delivery team when they were on their way. The delivery team, two young men were polite, helpful and efficient, just as we found the staff in the showroom. If you are looking for good quality garden furniture, at reasonable and sensible prices with stress free purchasing and delivery, then Regatta Furniture at Wickford might just be the place to start your search, you won't be disappointed.

We were served today by Rebecca who was very helpful and patient. She went over and above with her knowledge of products and customer care. She wasn’t pushy and was always available if we needed further help. Would definitely recommend. Thank you Rebecca

From the day we walked in to a few days later when we chose new garden furniture we had the best service. Nothing was too much trouble and the staff were so helpful.
Jackie who my husband ordered our furniture was friendly, helpful and a credit too the company.

We bought the Madrid rattan curved dining sofas, benches and height adjustable round table. We are very pleased with the product, both quality and price. We bought it at the Birchwood Garden centre where we thought that the staff were very helpful and friendly. Everything arrived on the day that they said it would. All nicely boxed up. The delivery people were very friendly too. All in all, as far as we were concerned everything was perfect.

I bought my Cantilver garden umbrella two years ago but on first time of use the wind blew it over and broke a spoke. One year later I contacted Regatta to explain the problem. Although the guarantee had expired, they were helpfulness personified and sent a replacement part for minimal cost.
I have no hesitation in recommending this company …..