Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Se mere
Virksomheden har svaret
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Se mere
Virksomheden har svaret
Sauna is amazing, very happy with my Harvia Virta heater. Any questions along the way and the team was very helpful with assisting. Had a perfect experience with Redwood Outdoors and will recommend to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktoplysninger
20730 72nd Ave S, 98032, Kent, USA
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,3
Fremragende
292 anmeldelser
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Besvarelse fra Redwood Outdoors
Thank you so much! We’re thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support.
5 stars!
We've had such a positive experience with Redwood Outdoors from start to finish. Our sauna and cold plunge are such a high quality product and the support team really goes above and beyond.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear your experience with Redwood Outdoors has been positive from start to finish. It’s wonderful to know you’re enjoying both your sauna and cold plunge, and that our support team was able to go above and beyond. We truly appreciate your trust and support!
Barrel sauna: not happy with service and quality
I purchased a 6 person wide barrel sauna about 6 months ago. The company doesn't offer assembly service and says that assembling it is straightforward, which in my opinion is not accurate. It takes approximately 1.5 working days for two people to build it (also considering the roof tiles). After assembling it, I realized that there was a gap between the glass door and the frame, due to the door hinges being placed slightly too far from the frame (note: the door hinges come pre-installed to the frame, so this is not an assembly issue). When I called the customer support, they didn't offer to send anyone because they don't offer that service at all. All they can do it is sending me a $200 refund (note: I paid over 10K for sauna and heater). The repair eventually costed me $850, so the difference had to come out of my pocket.
In addition, the quality of the wood is rather mediocre and it's already started to splinter in several places.
Overall, this product and the service are not worth the money, and I wouldn't recommend.
22. august 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your experience. We’re sorry to hear the process felt frustrating after such a significant investment.
Your sauna should be reaching 175–190°F at head level within 60–75 minutes of continuous heating, and we’d welcome the opportunity to reconnect directly to ensure everything is performing as intended.
Our goal is always a fully functioning sauna and a great long-term ownership experience. Please feel free to reach out so we can help.
Great customer service
Great customer service! Only glitch was our heater safety frame didn’t arrive until 2 weeks after the sauna was installed.
9. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this. We’re glad our team provided great support, and we appreciate your patience while the heater safety frame arrived. We hope you’re enjoying many relaxing sessions ahead!
Joe was great
Joe was great! Took care of my needs and sent me a follow up email immediately.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you for the kind words! We’re so glad Joe was able to take care of your needs and follow up promptly. We’ll be sure to pass along your feedback — he’ll truly appreciate it!
I have reached out multiple times with…
I have reached out multiple times with questions and have always received a prompt detailed response that thoroughly answers my question and/or solves my issue.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this! We’re glad to hear our team has been able to provide prompt, detailed responses whenever you’ve reached out. Consistency and clarity are important to us, and we truly appreciate your continued trust and support.
very responsive and they stand behind…
very responsive and they stand behind their product, customer satisfaction is the main goal.
8. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for your kind words. We truly strive to be responsive and stand behind our products, so it means a lot to hear that reflected in your experience. Customer satisfaction is always our priority — we appreciate your support!
Very impressed with the entire process
Very impressed with the entire process. Great communication prior to purchasing, quick shipping. Most importantly, easy to follow instructions in both paper and video form. The sauna is awesome. Couldn’t be happier.
15. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear the entire process — from pre-purchase communication to shipping and installation — met your expectations. We work hard to make both our written and video instructions easy to follow, so it’s great to know that made a difference. Enjoy your sauna — we’re so glad you couldn’t be happier!
amazing customer service
amazing customer service, helped me with some parts that broke in my sauna! really good people!
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words! We’re glad our team could help get those parts taken care of and back up and running for you. It truly means a lot to hear that you had a positive experience with us. Welcome to the Redwood Outdoors family!
Besvarelse fra Redwood Outdoors
Thank you! We’re glad your experience was fast and easy — that’s exactly what we aim for! Welcome to the Redwood Outdoors family!
Untrustworthy
The sauna itself is fine, definitely not a 4 person unless they’re all children, but fine overall. Customer service response time took about a week each time. It needs to be noted for customers that they will need to help the delivery driver unload. The most frustrating part is the company continuously removing reviews that gives anything less than 5 stars. You are not a trustworthy company if you continuously hide feedback that will help potential buyers. I cannot in good faith recommend this company to anyone.
9. januar 2026
Besvarelse fra Redwood Outdoors
Thank you for sharing your feedback. We’re glad to hear the sauna itself is working well and appreciate your comments on sizing, delivery expectations, and response times.
We’re sorry that our communication felt slower than expected and understand how frustrating that can be. We also want to clarify that we do not remove reviews based on star rating—feedback is only removed if it violates platform guidelines, and we value honest reviews as they help both us and future customers. We appreciate you taking the time to share your experience.
Perfect communication and delivery!
9. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much! We’re glad to hear communication and delivery met your expectations. We truly appreciate your feedback and support.
Great product and even better costumer…
Great product and even better costumer service.
9. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much! We’re thrilled to hear you’re loving the product and had an excellent experience with our customer service. We truly appreciate your support.
The roofing materials could be much…
The roofing materials could be much better. Also include vapor barrier. For how much this sauna is that should be included. I would give 4.5 but it is not a choice. I was given money back for roof which I appreciate. Thank you
8. januar 2026
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your feedback. We appreciate your thoughtful suggestions regarding the roofing materials and vapor barrier, and we’re glad we were able to provide a refund to help address your concerns. Your input is valuable and helps us continue improving our products and overall experience. Thank you for choosing Redwood Outdoors.
My experience with Redwood Outdoor has…
My experience with Redwood outdoor has been awesome. I called with a question and they go overboard to make sure I’m happy. Needless to say I’m very happy! They’ve been wonderful to work with the product came exactly as it was described the video online that showed it being built was easy to follow. I got it done mostly by myself with a little help from my wife. And of course, the electrician came and finalized everything, but was pretty easy to build and exactly what we wanted.
Can’t wait to share with friends and family
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this — we’re truly grateful for your kind words. It’s wonderful to hear that our team was able to support you every step of the way and that the build process felt approachable, even as a mostly solo project. We’re thrilled the product arrived exactly as expected and that the installation resources were helpful. We hope you enjoy many great sessions ahead, and we love that you’re excited to share it with friends and family!
Absolutely Great Product!
Owen R was a great sales rep. Gave me great advice on which Sauna and Heater to buy. Responded very quickly to all of my questions.
AJ C was a great customer service rep. Once I ordered the Cube Sauna and responded with great recommendations and guidance.
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for taking the time to share this! We’re thrilled to hear that Owen provided thoughtful guidance in choosing the right sauna and heater, and that AJ continued that great experience with clear recommendations and support after your order. We’ll be sure to pass along your kind words to both of them — they’ll truly appreciate it. Enjoy your Cube Sauna!
great customer service
great customer service! our sauna is the best purchase we have ever made!
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much! We’re thrilled to hear that your sauna has been such a great purchase and that our team was able to provide excellent customer service. Enjoy every session — and welcome to the Redwood Outdoors family!
The sauna is great
The sauna is great! I use it nearly every day. The sauna kit was fairly easy to put together. Everything works fine. Have encountered no problems. Have recommended it to several friends,
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this! We love hearing that your sauna has become part of your daily routine and that the setup was smooth from start to finish. It’s wonderful to know everything is working perfectly — and we truly appreciate you recommending us to friends. That means a lot to our team!
Bought a cold plunge and sauna on…
Bought a cold plunge and sauna on October 3rd. I was told we could pick it up in Kent in November once the items came in. When we called to have it delivered instead we found out the cold plunge had been sold to someone else and our sauna was non wifi. We were told it might be March before we could get the products we already paid for months prior. They did find the stuff in Georgia and in their warehouse but we are still missing our cedar floor for the sauna we paid for in October. We are told it might be April by the time we receive it.
7. januar 2026
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share this. We’re truly sorry for the delays and the confusion surrounding your order — we understand how frustrating this experience has been, especially after purchasing months in advance. This is not the level of communication or follow-through we aim to provide. Our team is actively working to complete the remaining items on your order and ensure everything you purchased is delivered as quickly as possible. We appreciate your patience and the opportunity to make this right.
Fitz sauna
It was all great except you neglected to tell me the control module should be mounted OUTSIDE the sauna. Electrician had to redo
Chuck Fitzgerald
6. januar 2026
Besvarelse fra Redwood Outdoors
Thank you for sharing this feedback. We’re glad to hear everything else went well, and we’re sorry for the confusion around the control module placement. We appreciate you bringing this to our attention and will use it to improve how we communicate installation details moving forward. Welcome to the Redwood Outdoors family!
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