Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Se mere
Virksomheden har svaret
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Se mere
Virksomheden har svaret
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Se mere
Virksomheden har svaret
Sauna is amazing, very happy with my Harvia Virta heater. Any questions along the way and the team was very helpful with assisting. Had a perfect experience with Redwood Outdoors and will recommend to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktoplysninger
20730 72nd Ave S, 98032, Kent, USA
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,3
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Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your experience. We know situations like this can be frustrating, and we’re happy we were able to bring things to a resolution. Please don’t hesitate to reach out if you need anything further.
I love my Vista Outdoor Sauna
I love my Vista Outdoor Sauna. The glass wall gives me a beautiful view of distant mountains. It's almost like sitting outside, but with the fabulous sauna experience. I use the sauna most days during all seasons. It is wonderfully relaxing and refreshing.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this — we love hearing how much you’re enjoying your Vista Outdoor Sauna. The glass wall truly does make the experience special, and we’re thrilled that it lets you soak in those mountain views while enjoying your sauna year-round. Knowing it’s become part of your daily routine and brings you relaxation and refreshment in every season means the world to us. Thank you for being part of the Redwood Outdoors family!
Besvarelse fra Redwood Outdoors
Thank you for the kind feedback—we’re so glad to hear your delivery went smoothly and that everything is working great. Wishing you many great moments ahead, and please reach out anytime if we can assist.
Costumer service is great!
I had questions and costumer service was friendly, helpful and was able to resolve, all parts were in the crate! I am very satisfied!
4. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for your feedback! We’re glad to hear that our customer service team was friendly and helpful in resolving your questions and that everything arrived as expected. Your satisfaction means a great deal to us, and we truly appreciate you choosing Redwood Outdoors.
Fantastic company and products!
4. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying both the company experience and the products. We truly appreciate your support!
Very poor delivery service and…
Very poor delivery service and responsiveness from carrier. Two missed appointments
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you for sharing your feedback. I’m sorry to hear about the delivery experience and the missed appointments—that’s understandably frustrating.
While deliveries are handled by a third-party carrier, we do take these concerns seriously and work closely with our logistics partners to address issues like this when they arise. We’d be happy to look into what happened and assist in coordinating next steps. A member of our Customer Support Team will be reaching out shortly.
I called to ask a couple questions…
I called to ask a couple questions about the dimmable LED light so I knew that the purchase would be the correct one. As usual they were answered quickly and thoroughly. Always wonderful customer service!!
10. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for the kind feedback! We’re glad our team was able to answer your questions quickly and thoroughly to help you choose the right dimmable LED light. Providing clear, helpful support is always our goal, and it’s wonderful to hear that you continue to have great experiences with our customer service.
We truly appreciate your support!
Updated: Sauna Was Fixed, Although With Plenty of Headache
We purchased this sauna at the end of October. It was delivered two weeks later. We assembled the sauna box and then we hired an electrician to wire it. We have a faulty heater so the sauna never properly worked. We have been trying to get this resolved with Redwood since mid November and still do not have a working sauna two months later. We have been calling almost every day to try to use our warranty to fix it and they have started to drop our calls.
UPDATE AS OF FEB: This issue was finally fixed and we have a working sauna. Now that it works we love the sauna. It just took a lot of headache to get the warrantied heater. I understand that Redwood is a small and new company and they are also partially having to deal with going through Harvia for the heater. They have communicated with us and have been very apologetic and helpful since.
7. december 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your experience. I’m very sorry for how frustrating this situation has been, especially after the time and effort involved in delivery, assembly, and coordinating electrical work, only to be unable to fully use your sauna. I completely understand how disappointing that is.
I do want to assure you that your concerns have been received and that next steps have already been communicated. Our team is actively working toward resolution and moving this matter forward as quickly as possible.
We appreciate your patience and the opportunity to see this through.
Excellent quality & customer service
Excellent quality & customer service. We are very happy with our purchase!
4. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear that you’re happy with both the quality of the product and the customer service. We truly appreciate your support and hope you enjoy your purchase for years to come.
Too Small For 6 Adults
Several pieces arrived damaged. I’ve also mentioned to Jared & the support team that this is NOT a 6-person sauna. We
Can fit 4 adults comfortably, but if we add any additional people they’ll be sitting where the heater is and will burn their legs.
11. december 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your feedback. I’m sorry to hear that some components arrived damaged, and I appreciate you bringing that to our attention. Our support team is always happy to help address any damaged parts to ensure everything is in proper condition.
Regarding capacity, our sauna models are rated based on interior dimensions and intended seating configurations, though comfort can vary depending on individual preferences and how the space is used.
We appreciate you taking the time to share your experience, as feedback like this helps us continue improving both our products and communication.
Great experience with delivery and the…
Great experience with delivery and the product is fantastic! Very happy with it!
11. december 2025
Besvarelse fra Redwood Outdoors
Thank you for the great feedback! We’re so glad to hear that delivery went smoothly and that you’re loving the product. We truly appreciate your support and hope you enjoy it for many years to come!
Nice product, extremely difficult to move and assemble.
I think the quality of the product seems good. I had an issue with a piece of wood being split for the sauna and the Redwood team helped with reconciling this issue.
Redwood undersells how labor intensive assembling the sauna will be. It takes every bit of 7-8 hours with two people to assemble and it is very difficult.
They did also not properly relay that the delivery company will drop everything off on your driveway on pallets. We had to beg them to simply move the pallets into the garage. I then had to coordinate getting a very heavy (already assembled) cold plunge to the final location which took 5 people and a dolly to move.
When ordering they definitely undersold how difficult it would be to get everything assembled in the final location at your home.
11. december 2025
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your experience and for your feedback. We’re glad to hear that the overall product quality met your expectations and that our team was able to assist in resolving the issue with the split wood.
We also appreciate you sharing your perspective on the assembly and delivery process. While our sales team makes it a priority to walk through build requirements, curbside delivery, dimensions, and installation considerations in detail prior to purchase, we understand that the hands-on experience can still feel more demanding than anticipated once everything arrives onsite.
Your comments are helpful in reinforcing the importance of setting clear expectations and ensuring customers feel fully prepared for delivery day and assembly. We value this feedback and will continue to look for ways to improve how this information is communicated and reinforced throughout the purchasing journey.
Thank you again for choosing Redwood Outdoors and for sharing your experience.
Our investment in the Redwood Outdoors…
Our investment in the Redwood Outdoors Sauna and cold plunge has been one we never regret. The saunas benefits are unrefuted, and there are lots of sauna distributors. Our order came promptly without any issues assembly went together good we did hit a few snags and any issues that we’ve had with our purchases Customer service has been fantastic and we would definitely order from them again. We have referred them to many of our friends and they have ordered them and are thrilled with the product.
4. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this wonderful feedback. We’re truly glad to hear that your sauna and cold plunge have been such a positive investment and that the delivery, assembly, and overall experience met your expectations.
We appreciate you acknowledging both the benefits of the sauna and the support you received from our customer service team when questions came up along the way. Your referrals mean a great deal to us, and it’s incredibly rewarding to hear that your friends are enjoying their products as well.
Thank you again for choosing Redwood Outdoors and for your continued trust—we look forward to supporting you for years to come.
I was supposed to get three items that…
I was supposed to get three items that were missing from my original order. Only two came.
11. december 2025
Besvarelse fra Redwood Outdoors
Thank you for bringing this to our attention. I’m sorry to hear that one of the items from your original order was missing from the delivery. This is certainly not the experience we want for our customers.
Our Support team will be reaching out so we can look into this right away and ensure the remaining item is sent out promptly. We appreciate you letting us know and the opportunity to make this right.
I wish I had measured my doorway first
I wish I had measured my doorway first, this tub is BIG - but works great and can't blame them for my poor planning. Works just as fine outside.
11. december 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your experience! The tub certainly does make a statement, and we appreciate you taking it in stride. We’re glad to hear it’s working great and that it’s performing just as well outdoors.
Thank you again for choosing Redwood Outdoors—we hope you enjoy it for years to come!
Needed replacement shingles.
I called for replacement shingles due to a windstorm. Service dept had them shipped out and at my house via FedEx in no time. Great customer service and very friendly staff.
10. december 2025
Besvarelse fra Redwood Outdoors
Thank you for sharing your experience! We’re glad our service team was able to get the replacement shingles shipped out quickly and that everything arrived without delay. Providing fast, friendly support is always our goal, and it’s great to hear that our team delivered.
We truly appreciate your feedback and your trust in us!
Company has been terrific!
Company has been terrific. Had a small issue with the temperature not getting hot enough so I called, and Brad was great. We walked through it and realized I had placed the heat sensor too far from the heater which was limiting the temperature. Now seems to be working great.
9. december 2025
Besvarelse fra Redwood Outdoors
Thank you for the great feedback! We’re so glad to hear you had a positive experience and that Brad was able to help troubleshoot the temperature issue with you. It’s great to know the solution was straightforward and that your sauna is now working as it should.
We truly appreciate you sharing your experience and hope you enjoy many relaxing sessions ahead. Thanks again for choosing us!
Good, but could be better
Initial interactions in November, with Redwood Outdoors were very positive. However, after making my purchase I received no information about shipping dates. After sending two unanswered emails I had to call Redwood Outdoors to get real time information about when my sauna would ship. Also, the floor for the sauna is on a 6-week back order, but I have received no updates about when it will be shipped. I’m 99% happy with the sauna (minor fitment issues), but “after the sale” communication could definitely use improvement.
21. november 2025
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear that your initial experience with us was positive and that you’re enjoying your sauna overall—especially to the point of being 99% happy with it.
That said, I sincerely apologize for the lack of proactive communication after your purchase. You’re absolutely right to expect clear updates on shipping timelines and backordered items without having to chase information. Your experience highlights an area where we need to—and are actively working to—improve.
We truly appreciate you calling this out, as feedback like yours helps us strengthen our post-purchase communication and overall customer experience. If you’d like assistance with the remaining floor shipment or have any follow-up questions, please don’t hesitate to reach out—we’re always happy to help.
Thank you again for your honest review and for choosing Redwood Outdoors.
My son in law was thrilled with the…
My son in law was thrilled with the gift, especially the lovely bucket.
4. december 2025
Besvarelse fra Redwood Outdoors
Thank you so much for sharing this! We’re delighted to hear that your son-in-law loved the gift and that the bucket was a special touch. It means a lot to us to know our products are part of such meaningful moments. We truly appreciate your support and hope he enjoys many relaxing sauna sessions ahead!
Poor Aftersales Support
Poor Aftersales Support. I bought a cedar tub from them about 4 years ago. I decided to disassemble it to move to another property. I emailed and called them to get a copy of the installation manual to reassemble it, but they won't respond. Now, I need to figure out how to reassemble it without the manual. Very annoying.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Redwood Outdoors
Thank you for taking the time to share your experience. I’m sorry for the frustration caused when you were unable to obtain the manual you requested — I understand how disappointing that must have been, especially during a move.
I’ve since been able to locate a copy of the manual from our archived records and have reached out to you directly to share it and discuss next steps. While this hot tub model has been discontinued for some time, we always want to ensure customers have access to any documentation still available.
We appreciate you bringing this to our attention, and I’d welcome the opportunity to continue the conversation directly if there’s anything further I can help clarify.
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