Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very hel... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Char... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Energiforsyningsselskab
  2. Elselskab
  3. Gasselskab
  4. Leverandør af grøn energi

Skrevet af virksomheden

Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Really helpful team in the support side…

Really helpful team in the support side of things regarding outstanding debt.

Kind friendly staff very understanding of complex situations, make you feel at ease.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Such lovely feedback - thank you so much for taking the time to share it!

Bedømt til 5 ud af 5 stjerner

Thank you Anthony!

Have been having numerous issues with bills not reflecting my usage. Called into Rebel and got in touch with Anthony and resolved everything I’d been trying to for weeks within 10 minutes. Clear, helpful and patient.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

So sorry you had issues with us - but glad to hear our amazing service team were able to help!

Bedømt til 5 ud af 5 stjerner

Spoke to Phakamani about query I had

Spoke to Phakamani about query I had, and he helped sort it out.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

We're glad the service Phakamani delivered was worthy of a 5 star review - thank you for feeding this back to us, Ricky!

Bedømt til 5 ud af 5 stjerner

Excellent service from Phakamani…

Excellent service from Phakamani Gambushe

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Mthokozisi,

Excellent customer service is what we always strive for and we're delighted to hear this is what you experienced! Thanks for taking the time to share your feedback - Phakamani will have been happy to have helped.

Bedømt til 5 ud af 5 stjerner

Wow- Great Service

Wow! I called Rebel to straighten out a problem, and within 2 minutes I was greeted by a real person (Janine) who cheerfully untangled the problem and then even guided me to benefits I didn’t know I was entitled to (priority service). Thank you Janine!

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

This is such lovely feedback to receive! Thank you for sharing your experience, Thomas!

We recognise how important it is to get that human interaction when you need it and Janine will have been pleased to have been able to help. Your kind comments will mean a lot to Janine - thank you.

Bedømt til 5 ud af 5 stjerner

Answerd my concern at the very next…

Answerd my concern at the very next moment .and helped to resolve it. Thank you

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

That's good to hear! Thanks for your feedback, Aswani.

We're always happy to help, please don't hesitate to get in touch if we can assist you with anything else.

Bedømt til 5 ud af 5 stjerner

I called with a query about my bill and…

I called with a query about my bill and Janine was very understanding and resolved the problem really quickly
Janine was great

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Beth,

Thanks for your lovely feedback.

We pride ourselves on our customer service and are always happy to help. Being described as 'great' will be sure to make Janine smile! Thank you 😊

Bedømt til 5 ud af 5 stjerner

Account transfer issue

Had an issue with account transfer errors, Rhys was extremely patient and helpful in rectifying this and cleared up any confusion.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Fiyin,

We're sorry you encountered an issue but are pleased to hear how patient and helpful Rhys was in helping rectify matters. We really appreciate your feedback - thank you.

Bedømt til 5 ud af 5 stjerner

I have been waiting for a long time and…

I have been waiting for a long time and finally this problem has been solved thanks to Miss Siziphiwe for helping me

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Juan,

We're sorry to hear you've been waiting but are very pleased Siziphiwe was able to help you.Thank you for taking the time to feed this back to us.

Bedømt til 5 ud af 5 stjerner

Customer service

Anthony b was very helpful 👏

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Mary,

We're always happy to help and it's great to know the service you received was worthy of a 5 star review. Anthony will have been pleased to have helped.

Thanks for getting in touch to share your feedback 😊

Bedømt til 5 ud af 5 stjerner

All good and thank you

All good and thank you

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

You are so welcome, Coca!
We're glad the service you received was worthy of praise! Thank you for your feedback.

Bedømt til 4 ud af 5 stjerner

Jamie was helpful and explanatory of my…

Jamie was helpful and explanatory of my quiry I await further results and updates from the company thus allowing me to keep a check on my electric usage and account via the app

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Fran,

It's great to hear how helpful Jamie was when assisting you and we appreciate you taking the time to feed this back to us - thank you!

Bedømt til 5 ud af 5 stjerner

All is good

All is good customer service is perfect thanks for helping.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Behich,

We pride ourselves on our customer service and "perfect" is high praise indeed! Thank you so much for sharing your feedback, we really appreciate your kind words.

Bedømt til 5 ud af 5 stjerner

I had a very convenient experience with…

I had a very convenient experience with this supplier. They're very fast supportive, and responsive.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Zahra,

Fast, supportive and responsive customer service is exactly what we've set out to deliver and we're delighted this is what you experienced. Thank you for taking the time to share your feedback, it's appreciated.

Bedømt til 5 ud af 5 stjerner

Janine was incredibly helpful

Janine was incredibly helpful. She was a delight to talk to and gave me all the information and guidance I needed to save time. I finished the call with a smile on my face.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Jon,

We're very pleased you found Janine to be so helpful and that you came away with a smile on your face - that's fantastic feedback and we're glad you felt this way!

Your kind words will mean a lot to Janine, thank you for taking the time to share your experience.

Bedømt til 4 ud af 5 stjerner

Request for refund

Gambushe the customer rep was helpful in helping me process my refund.

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi there!

Thanks for your feedback - we're always happy to help and Gambushe will have been pleased to have assisted you.

Bedømt til 4 ud af 5 stjerner

judgement free and helpful call with Janine

I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very helpful in telling me that we could set up a payment plan.

Didn’t feel judged or treated badly, she was very very graceful, kind and friendly. I called feeling nervous and anxious and turned off feeling a bit better about the situation

19. marts 2025
Uopfordret anmeldelse
Rebel Energy-logo

Besvarelse fra Rebel Energy

Hi Linda,

Thank you for your feedback - we really appreciate you taking the time to share your experience. We genuinely try to be that little bit different in the way we do things and we're so pleased you came away from your call with Janine feeling the way you did. Your lovely comments will mean a great deal to Janine - thank you.

We're always happy to help, please don't hesitate to get in touch if we can help further.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere