Rebel Energy Anmeldelser 3.883

Phakamani was very helpful. He efficiently dealt with my issue and made sure I got all the help I needed.

My problem regarding an account is still ongoing but the responses I have received so far from Faatima have been prompt, helpful and positive . I feel confident that the matter will be resolved quickly

Very quick response to solve the issue. Good service provided to customer.

Nathi was able to explain in clear terms and also resolve my issue.
He promised to return my debit to normal after this time.

SiziphiweM was able to address my queries and advise on the further procedures. Very pleased with the response. Highly recommended.

Nathi was helpful and courteous during my interaction with Him, unlike some other staffs in this same company that were not helpful in resolving my Account Issue.

I emailed Rebel Energy regarding queries I had about my mother's supply and tariff.
I was emailed back by Chastity within 24 hours with clear information that satisfied me she was on the right tariff for her needs.
Additionally, they then informed me that they had placed my mum on the Priority Services Register due to her medical requirements and vulnerability.
Excellent prompt service, would highly recommend.

Very helpful agent went through all the questions I required answering.

Shoutout Nathi, top guy, dealt with my query efficiently and kindly!

Very friendly and knowledgeable agent, she was able to explain how the billing system worked and also to update my account for a more accurate monthly estimate for payments.

Written to them again, as no reply to my first email. There is seemingly no way of declaring a property empty with them.

I am currently awaiting sale of a flat, it's empty so usage is zero, told them it's empty and keep getting automatically asked to submit meter readings. The website link was completely broken for submitting, the resulting reading which I managed to do via the app was then after deadline and got a whacking estimated bill through. They keep chasing for payment, automatically of course, despite not responding to my email.

I'm only with them as the previous occupants. Simply amateurish.

Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his effort! :)

Spoke with De- Juan, who was incredibly helpful. Allowed me to ask lots of questions I had and explained everything in full. Can’t fault the customer service one bit!

Incredibly unhelpful. Slow response for emails and no help whatsoever regarding the problems ive been having.

Impossible to get hold of when you call them too. I Wont be using them again.

Joining up company called rebel energy.
Taking my first payment on the day or signing up.
Four days later, they went bankrupt.

Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Charlton for your assistance!

Great service

Siziphiwe helped me this morning. Aside from being super friendly, she was very efficient and patient at helping me correct details of my account and updating my requirements.