I called bc I got an email saying that I had an outstanding balance of a significant amount. Janine was kind, respectful and detailed when she was explaining why that happened. She was also very hel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Five star experience with Charlton today! He not only helped me with my overpayment but also based on my usage history he changed direct debit for me. Extremely professional and polite! Thank you Char... Se mere
Virksomheden har svaret
Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue... Se mere
Virksomheden har svaret
Today I had an issue with my billing acocunts and Nathi really helped me resolve the issue, taking matters into his own hands and spending an hour helping me out. Hope karma rewards him back for his... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Rebel Energy is a new breed of energy supplier, providing clean energy to households in the UK at an affordable price. Rebel’s on a mission to address inequality and combat the climate crisis with a benevolent mindset. Rebel with a cause, energy with a difference.
Kontaktoplysninger
Rebel Energy Supply, Bedford Heights Business Centre, Brickhill Drive, , MK41 7PH, Bedford , Storbritannien
- 0345 528 0195
- help@rebelenergy.com
- rebelenergy.com
4,4
Fremragende
4 t anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
dealt with the issue very well
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Will,
Thanks for taking the time to post your review.
We're delighted to hear we were able to resolve your issue.
Excellent Customers service
Nice customer service team...Well done to you all
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Ayotunde,
Thank you so much for that.
Helpfullness of Jaydrin - a most excellent outcome
Jaydrin was most helpful, was responsive and completely understood my questions and was able to correct the deficiencies with my account and able to demonstrate the correct balances.
He was most polite and left me with a great feeling of Rebel Energy.
1. april 2025
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Besvarelse fra Rebel Energy
Hi Michael,
Thank you for taking the time to post your review.
It's always nice to receive such kind feedback and Jaydrin would have been delighted to have helped.
I was attended to very well
I was attended to very well. I appreciate the tone and also the assistance I got.
This is what we expect from a service provider to have customers at heart.
I will not hesitate to recommend Rebel energy to the next potential customer.
Kind regards
1. april 2025
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Besvarelse fra Rebel Energy
Hi,
Thank you for taking the time to post your review and for saying you recommend us.
That really means a lot.
I unfortunately and regrettably had to…
I unfortunately and regrettably had to cancel being with Rebel energy due to entering a new energy ,bundle contract.Sarah helped me close my account and was dealt with very efficiently. Rebel has by far the highest level of customer care I have experienced. 5 stars all the way from me...🙂👍
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Bob,
Thank you for your review.
While we're sorry to hear you're leaving, we're glad we were able to help make the procedure as straightforward as possible.
Thank you for your time with us.
Excellent and efficient assistance from…
Excellent and efficient assistance from Keanan at Rebel Energy!
31. marts 2025
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Besvarelse fra Rebel Energy
Hi Satasha,
It's great to hear the service you received from Keanan warranted a 5-star review.
Nathi helped me solve my query quick…
Nathi helped me solve my query quick with no hassle and was so nice to talk to even though it was very early in the morning
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Thank you for your review.
We're delighted to hear your query was resolved. Nathi is truly a morning person!
Where do you get these agents?
I moved into a property serviced by Rebel. My initial final bill was wrong. So, I helpfully provided the exact move-in date and meter reading via email. I received another wrong bill. When I followed up, the agent's response, conveniently omitted the actual bill. However, they were incredibly efficient in requesting a five-star review. Seven emails later, the issue remains unresolved. I'm genuinely curious about their recruitment strategy.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hello,
Thank you for taking the time to post your review.
We're sorry to hear of your experience and would like to look into this further. Unfortunately we're unable to view any account details using the information provided in your review. As such, we've reached out to you through Trustpilot to request some additional details.
If you could reply to that request, we'd appreciate it.
Thanks,
Team Rebel.
HELPFUL
Nathi very helpful in calculating annual consumption charges after a colleague of his failed to ring me as arranged.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Charles,
we're sorry to hear the previous agent was unable to get back in touch with you but are delighted to hear Nathi was able to get everything resolved.
PhakamaniG was really helpful and…
PhakamaniG was really helpful and patient with me. His service is top notch.
Thank you for your time.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi,
You're welcome. Phakamani will be delighted with your kind words.
Really helpful Customer Service
Really helpful Customer Service! Nosiviwe was able to solve all my queries while also guiding me through the whole billing process and setting up my account!
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Ali,
Thanks for taking the time to post your review.
We're delighted to hear Nosiviwe was able to get your queries resolved. Please don't hesitate to get in touch should you have any queries in the future.
Neal is the man
Neal on what I believe to be on the billing team was incredible. Very helpful and went above and beyond many times throughout the call. Made my life very easy and was a gentlemen.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Brandon,
Thanks for that. Neal will have been delighted to have helped.
Phakamani patiently answered all my…
Phakamani patiently answered all my questions and helped me understand my bills. I truly appreciate his assistance and the time he took to help me.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Willine,
it's great to hear how helpful Phakamani was. Thanks for letting us know.
I switched over to Rebel Energy in…
I switched over to Rebel Energy in October 24 after some dreadful customer service from my previous electricity supplier.
There prices are excellent but more importantly the level of customer service is great. No online chat or automated options. You speak to a human that you can understand and trys to help you. If you’re thinking of switching. Try Rebel 1st.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Jonathan,
Thanks for taking the time to post your review. We feel it's important you can speak to an actual person when you need to and are delighted to hear that's exactly what you experienced.
What a gentleman.
What a gentleman.
Professional. Effective and efficient.
De-Juan. These experiences are always a
headache, thank you making it such a great experience
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Ryan,
De-Juan will be delighted with your kind words. Thanks for taking the time to share them.
De-Juan assisted me in resolving my…
De-Juan assisted me in resolving my login issues and thoroughly reviewed my bill, as well as updated my meter readings. Unfortunately, previous staff had made several errors, including misspelling both my name and email address.
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Seb,
while we are sorry to hear your issues were unable to be rectified initially, it's great to know De-Juan was able to get these resolved for you.
PhakamaniG was great and easy to talk…
PhakamaniG was great and easy to talk to explained to ME with patients and adhered to my needs I am very satisfied with his response to detail THANK YOU SO MUCH KEEP IT UP FROM ME 5 STARS ARE TOO LITTLE
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Rashida,
Thanks for taking the time to post your review.
It's great to hear your experience warranted a higher stars review than is possible. 😊
Today I got an issue with my billing…
Today I got an issue with my billing and Fezile helped me out very fast and professional. Great customer service.
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Nedermann,
Thanks for your review and for letting us know how swift and helpful Fezile was.
Thank you Keanan for resolving the…
Thank you Keanan for resolving the query very quickly. Friendly, polite and efficient. Thank you!
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Mike,
You're welcome.
Your kind words will mean a lot to Keanan.
PhakamaniG was really helpful today …
PhakamaniG was really helpful today in attending to my queries and also offered a reasonable explanation for the issue I have been having for sometime now. He was patient and took his time to explain things to me. He offered to help in the future should I experience any difficulty.
This was a clear indication if going above and beyond to ensure customer satisfaction.
Well done!
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Rebel Energy
Hi Chidiebere,
Thank you for your kind words.
It's great to hear of your experience and are delighted with the level of confidence Phakamani was able to provide you with.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.