ReAssureAnmeldelser 

Amazing service!
I needed a CETV for my private pension and my call handler Nathan sent it within 5 minutes.
Well done ReAssure very impressed.
Thank you Nathan.

Really helpful and easily contacted. No long waiting times.

The gentleman that handled my enquiry was professional, very helpful and gave me all the information i requested.

I got through very quickly (usually I have to do a call-back) and Aman was able to address my query fairly quickly and thoroughly

The agent was very polite and extremely helpful and clearly answered all of my concerns regarding my pension in a professional manner.

Call was answered quickly
Lady I spoke to was very polite, knowledgeable and helpful

Extremely helpful, knew exactly what my requirements were and executed my requests in a very timely manner. A pleasurable business experience all round.

On behalf of my partner. "I have been waiting since Janurary to get an answer on how I can view my pension. I repeatedly get the same answer..."our Team are working on it". Now almost 6 months have passed. So disappointed and frustrated."

Johan was very polite patient and professional thankyou

Always on the ball.
When I call to just check in or have a query.. so helpful.
Spoke to a chap called Tyler this afternoon.. such a well mannered and cool dude 👍

Very helpful and patient. Took the time to sort my problem there and then

It has now been a full week since I requested forms for signature and return. I asked for these forms by email thinking this would be quicker. How long does it take to send out a form!!

Tochi was very polite and understood my frustration with the difficulty I was having yesterday trying to make a withdrawal on-line. The process for this procedure could be made a lot more user friendly, and then I discover that the on-line form requires a 'wet' signature, this can only be achieved if you have a printer. Old fashioned hard copy on paper is much more straightforward.

Customer service Staff helpful on the phone.

He was engaging, interesting, interested, went above and beyond what was necessary, very helpful, entertaining and self effacing.
Very good customer service and deserves a huge pay rise.

Spoke to a young Lady called Zoe, and she could not have been any more helpful, A Credit to the company

Friendly and as helpful as could be given my information protection

I applied for my pension one month before the day it was due. Now, 4 months later and 3 months after the day it was due, I still haven't received any funds. I had to apply for my own pension and have been passed back and forth between Standard Life and Reassure for months now. When I call, at best I get fobbed off or at worst blatantly lied to regarding when I shall receive funds. The pension ombudsman have informed me that I have to first complain to Reassure's own complaints dept. before the ombudman can look into my situation. So I'm expecting further months of waiting. Avoid this company or move your pension elsewhere ASAP.