Rail Monsters Anmeldelser 

GREAT SERVICE SPECIAL THANKS TO OLIVER & VINCE WHO GAVE 10/10 CUSTOMER SERVICE & HELPED ME FIND A SOLUTION , WILL RECOMMEND RAIL MONSTERS .

Modification faite avec succès dans moins de 2 min top merci !!!!!⭐️⭐️⭐️⭐️⭐️

It was very diligent problem solving that I have experienced with you today, thank you very much

Excellent rates and superb customer service. Fast replies and solution providers. Thank you

Great customer service

My needs were thoughtfully anticipated with genuine care. Christian Johnson balanced professionalism while providing clear regard for the company’s interests. The experience left me feeling not just satisfied, but genuinely valued and appreciated. I would certainly return and confidently recommend your services to others. May our Father God abundantly bless the Customer Service Department.

Shalom,

Excellent service all round. Thank you

Absolutely brilliant service - I made a big mistake and asked for a fix ; it was done immediately and smoothly . Well done Denis !! And thank you 🙏🏾

Service après vente très réactif et professionnel 👌
Je recommande vivement cette compagnie.

We had a last minute schedule change and needed to move our train to the following day, with one quick email they were able to change it for me.

Supportive & responsive

very quick and efficient assistance. highly recommended

I purchased ticket with wrong destination and sent email to exchange my ticket with different departure station . Within few minute si hot replied and re issue ticket and excahnge without any stress

They respond immediately, faster than any US transportation organization, corrected my errors, and are wonderful.

Great customer service. Quick replies and provided the seats we wanted.

Very impressed with Rail Monsters. They handled our situation efficiently, secured a great alternative, and kept us informed at every step. Professional, responsive, and reliable. We’ll use them again without hesitation.

Extremely stressful experience – high modification fees and difficult dispute process.

I used Rail Monsters while travelling in Japan and unfortunately, had a very negative experience.

When I needed to modify my booking, I was charged a very high modification fee that I did not feel was proportionate. What was most concerning was how the situation was handled — I spent hours going back and forth trying to resolve the issue, which was incredibly stressful while travelling abroad.

The process felt adversarial rather than supportive. Instead of helping to find a reasonable solution, I felt pressured and dismissed.

I would also encourage potential customers to carefully read all review beofre across multiple platforms before booking. In my own research afterwards, I noticed a large volume of very enthusiastic positive reviews appearing in a short time frame, which made me question how representative the overall rating is.

Based on my experience, I would strongly recommend considering booking directly with official rail providers where possible.

I needed to buy train tickets for the upcoming CNY period, but was having immense trouble booking them through the official HSR website as the second any tickets became available they immediately sold out.

I bought the tickets through Rail Monsters instead and received them within a couple days for a very popular departure time, and have since managed to pick them up properly from an HSR station with no problems.

Although Rail Monsters tickets are far more expensive to purchase than through the official HSR ticket site, the extra expense is worth it in order to get the tickets for the time you need during high in-demand times.

Also, immediately after I purchased the tickets through the Rail Monsters website, I began to freak out that the site wasn't reliable and that I didn't immediately receive the tickets after purchase. But the customer service team, specifically Thomas Wood and Joe Davis, were quick to respond to my inquiries over how long the tickets would take to release to me, and were generally very friendly and helpful.

I made a mistake when I booked my ticket and contacted the customer service. The reply was immediate and they helped me change my ticket.
Great service !