Rail Monsters Anmeldelser 

Lors de ma réservation , j ai fait une erreur d' inattention ,j ai inversé départ et arrivée.
Donc j ai envoyé un mail pour expliquer ma situation.
Réponse aussitôt en expliquant qu'ils allaient faire le nécessaire via la plate-forme et dix minutes après les nouveaux billets modifiés étaient disponible dans ma boîte mail.
Service très compétent, personnes sérieuses et très rapides.
Merci beaucoup

My experience with Rail monster care.
I most admit that there email exchange is beyond service providers it is built with empathy for customers first before other things. I fell in love with it, the moment I knew it wasn't a no reply email. I lodged in my complain when they sent an email to remind me of my travel plan in less than 48 hours. I responded by saying I needed a change in date and I want it in 24 hours. They immediately responded by telling me to go change on the app and they guided on how to go about that. After finding out that the HHR App wasn't responding, I quickly send in another email explaining why I needed to be on tomorrow's train and pleading with them to assist with the service because if I am not considered > I might miss my flight too. And boom the response was my train ticket and prayers for journey mercy. Seriously I am thrilled with this top notch service. Allah bless the team.

Timely communication and excellent support

I had an extremely stressful situation with a Shinkansen ticket booked on the wrong route, just minutes before departure. I honestly thought there was no way it could be fixed.
Joe Davis went above and beyond to help me. Despite the very short notice and strict ticket rules, he immediately escalated my case, contacted the local Japanese agent, and managed to arrange a one-time exception. Thanks to him, my ticket was changed with no extra cost and no penalty, and I made it onto the train just in time.
Joe was professional, kind, reassuring, and incredibly efficient under pressure. His help genuinely saved my trip, and I am so grateful for his dedication and effort.
Huge thank you to Joe Davis, this level of customer service is rare and unforgettable. I couldn’t recommend Rail Monsters more because of him.

My flight was delayed, and therefore I was going to miss my train. I wrote to RAIL MONSTERS and even though it was a complex date they managed to change my ticket without hesitation to a new one.
THank you so very much.

Thank you Joe Davis he helps and return very quickly. Rail Monstar good choice i believe

I can only recommend ! The staff is so helpful! Joe was not only very nice but she was very quick and reserved the seats , that i didn't do when I bought the tickets. With two mails me problem was sold.
Thank you again Joe 💓

Muchísimo mas caro que la plataforma del mismo servicio del país en el que te encuentres. En mi caso en China una diferencia REAL de un 300% en cada billete.

I was charged €83.68 for a train ticket in Morocco that costs roughly half that price when booked directly through the Moroccan national railway (ONCF).

There was no clear justification for this markup during the booking process. The service provided by Railmonsters did not add any visible value compared to booking directly, yet the price difference was substantial.

I understand that intermediaries charge fees, but a premium of this magnitude—without transparency—feels misleading and unfair. I would strongly recommend that travelers compare prices with the national railway company before booking, as using Railmonsters can result in paying significantly more for the exact same journey.

Disappointing experience, mainly due to lack of price transparency.

Excellent customer service. Mr. Vincent Lane was responsive to my emails and responds right away in a few minutes. He resolved my issue efficiently and I am very grateful for his assistance. Highly recommended to do business with the company.

The customer service at Rail Monsters is fabulous!
We made a mistake when booking our trains, contacted Rail Monsters and Vince Lane did a great job by supporting us with our request without hassle.
Thanks a lot Vince!

Prompt response to emails with the information needed as i was having extreme difficulties in getting the info that i need. Thanks Joe!

I am very satisfied with prompt responses and very patience explanation of Mr.Joe Davis.

Fast reply to my inquiry and very detailed. It was very helpful. Thanks Vince

Very satisfied, and really speed response to my request for modification.

Worst ever experience.
Made a mistake on booking and we couldn't alter, change or cancel.
No full refund given.
Will never use or recommend this company to anyone..
Even tourist companies in Japan either hadn't heard of them or said they were dodgy.
Do yourself a favour DONT USE THEM.

The assistant Mr. Joe Davis was very helpful on the email, and he sent us the solution promptly! Thank you for your great and smooth service!

Very efficient and communicative. I would highly recommend this service

Due to an unexpected change in my flight schedule, I had problems with my train ticket because the times wouldn't work out. So I wrote an email without much hope of being able to reschedule my ticket or receive a full refund, but Joe Davis helped me every step of the way in an efficient and quick manner. I really appreciate the excellent customer service and Joe's effective work. Thank you very much.