Rail Monsters Anmeldelser 

I had a great experience with Rail Monsters, they reimbursed my ticket in few minutes due to duplicate purchasing error.
I recommend !

J'ai eu à faire à des gens très professionnels, merci à Vince en particulier. Face à votre demande, il y a une grande réactivité dans la réponse et des solutions de remplacements vous sont proposées.
Vous vous sentez très bien accompagnés.
Hugues .

Quick service.

I would give 10 stars if possible!
I inadvertently booked a ticket for the wrong date and a correct and updated ticket was issued to me within 5 minutes. The fee had been waived.
As I am on holiday from UK the speedy and thoughtful response was much appreciated.

I strongly recommend booking directly with the rail operator rather than through Rail Monsters.
We purchased two tickets through Rail Monsters for a Paris–Rennes TGV journey. We arrived at Paris Montparnasse expecting to travel, only to discover that our tickets had somehow been cancelled. Neither my partner nor I had cancelled them, we had received no warning that they had been cancelled, and we had travelled to the station specifically to use them.
We therefore had to purchase replacement tickets at the station and travel on a later service.
What followed was an extensive email investigation with Rail Monsters. During the investigation Rail Monsters acknowledged we did not cancel the tickets, however, we did not get a refund and are still $132 out of pocket. See below for more.
They initially told us that an external ticketing system recorded the cancellation as an “individual user action”. However, they subsequently confirmed that the external system could provide no identifying information – no account, device, IP address or source – showing who initiated the cancellation.
Rail Monsters also confirmed that their own system continued to show our ticket as used/departed, rather than cancelled.
Most importantly, in their final response to our formal complaint, Rail Monsters stated in writing:
“We fully acknowledge that neither you nor Lyndsey requested the cancellation.”
Despite acknowledging that we did not request the cancellation, Rail Monsters refunded only €42 (approximately A$68) of the A$200 we paid, leaving us approximately A$132 out of pocket on the original booking, in addition to the cost of the replacement tickets we had to purchase.
Their explanation is that €42 is all that their supplier returned to them after a cancellation penalty was applied. From a customer's perspective, I find this completely unacceptable. We did not cancel the tickets, Rail Monsters acknowledges that we did not cancel them, yet we are being left to absorb the financial consequences of an unexplained cancellation somewhere in their external ticketing/supplier chain.
To add further confusion, Rail Monsters later sent us a cancellation notification stating “Cancelled due to service disruption.” They subsequently acknowledged that this was also incorrect and said an employee had manually selected the wrong cancellation reason while processing the partial refund.
Their customer-service representatives were responsive and polite throughout the correspondence, and I want to be fair about that. However, responsiveness does not change the outcome: we paid for tickets, did not cancel them, arrived intending to travel, were forced to buy replacement tickets, and Rail Monsters ultimately acknowledged that neither of us requested the cancellation while still refusing to reimburse our losses.
Rail Monsters has now advised that this is their final decision.
Based on this experience, I would not use Rail Monsters again. I would book directly with the relevant rail operator instead.

Really very help and appreciate all your help

Rail Monsters was a pleasure to deal with and their customer service totally exceeded my expectations.
I requested a change of time on two rail journeys that I had booked a few hours earlier.
Their response was very prompt and within a short period of time the changes had been made . The new train tickets were more expensive but as a very generous gesture of goodwill the extra cost was covered by Rail Monsters. I would strongly recommend using their services. Noreen B. 😀

Vince Lane,
Customer Service Department

He helped get my train tickets which had some problems with the issuer.

He quickly got it fixed for me. Helped me make my holiday smooth without any re routing, cancellations or flight changes.

Its the people that make the company great, and Vince is tops!

Please give him a raise and promotion!

A genuine contact
The happy feeling I was talking with a
Human being!!!
Able to take and to understand “une personne”
A gift 🙏

I recently accidentally booked the wrong date for 2 return tickets, I emailed the help email and they responded immediately and changed. Not only were they swift in their response, they were professional and very pleasant- thank you.

C'est excessivement chère pour ce voyage avec votre compagnie !!! ( 425,00 allée retour !!! 😡

I brought my Eurostar tickets in haste thinking I was on the Eurostar website as it came straight up after googling Eurostar. I was shocked at the price but stupidly paid £328.00 for a return ticket. I realised within minutes I had made a mistake but the cancellation fee was £150 so it wasn’t worth cancelling. The actual Eurostar tickets would have cost me only £180 return. So annoying ! They are a rip off company. Don’t use them.

Je n'ai même pas encore utilisé le train mais le feedback est apretio nant durant les étapes de réservation je me suis trempé sur les noms du voyageurs mais le service d'assistance ma été très utile est rapide pour compléter la procédure dans un temps si rapide
Merci pour votre intervention

Excellent service

I ordered a hard to get rail ticket with covered couchette for the same day. They were able to get it. Then I suffered a delay and Vince Lane was then actually able to move the ticket without fees to the next day. All this happened extremely quickly. Stellar customer service. I downloaded the app and got rail tickets it will be my first go to.

And yes it was more expensive than buying it direct or through another agent.

I booked what I believed was a Eurostar ticket through Rail Monsters and paid £209. Within minutes of booking I realised what I’d done and discovered that the identical ticket direct on Eurostar was only £94 — meaning I paid approximately 122% more by booking through Rail Monsters.

I cancelled the booking after discovering the huge price difference. I was advised that the cancellation fee would be £56, so I expected to receive approximately £153 back. Instead, only my outbound ticket was cancelled and they reimbursed me only £46!!

I contacted customer service to challenge this, but there is no telephone number listed, and despite repeatedly asking for someone to call me, nobody did. I was left trying to resolve everything through email, which I’m sure were auto messages from AI which was extremely frustrating and stressful.

This has been one of the most stressful and frustrating booking experiences I’ve ever had. I will never use rail monsters again.

Regarding the issuance of the e-ticket:
I sent a confirmation email,
and I was relieved to receive an immediate reply.
I appreciate your kind assistance.

Eurostar ticket prices are twice as much as booking direct. Total rip-off.