Rail Monsters Anmeldelser 

le prix du billet aix en provence perpignan est le double de celui proposé par la remfe!! donc ne pas aller par étourderie sur ce site proposé en début de recherche sur internet...gros bénéfices sur notre dos!!

I would like to acknowledge the professionalism and helpfulness of the Rail Monsters Customer Service team, particularly Vince Lane and Dennis Baker.

Following a serious safety incident at Söğütlüçeşme station in Istanbul, both Vince and Dennis responded professionally, treated my concerns with respect, and helped ensure that my complaint and supporting photographs were forwarded to the railway operator.

I appreciate their continued follow-up, clear communication, and thoughtful approach. I am also grateful for the kind discount offered as a gesture of goodwill.

Although the railway investigation is still ongoing, I am satisfied with the support I have received from the Rail Monsters Customer Service team and hope the railway authorities will address my complaint appropriately.

Thank you, Vince and Dennis, for your professionalism and considerate assistance.

Do not use. A relative bought by accident tickets from their website instead of the Eurostar website… it all looked legit so he went ahead with the purchase, only to realise he had been charged over twice the amount that Eurostar would have charged, with cancellation fees so exorbitant there was no point in cancelling. Scandalous that Eurostar allows such practices.

I booked 2 Eurostar tickets on the rail monster site, not realising I wasn’t booking with Eurostar direct. Once I checked direct with Eurostar, the exact same journey was available for £500 less (each return should have been £300, they had charged me £550). I emailed Rail Monster as soon as I had realised, which was within an hour of booking, to cancel but was told I needed to login and cancel online. Once I did that, it said there would be a £250 charge to cancel. I emailed multiple times to the help desk. After much back and forth they then agreed to refund all except £100. After further complaints they eventually fully refunded me. This site is an absolute disgrace for overcharging by almost double with no justification. They then made it as difficult as possible to get a full refund. Avoid at all costs.

Наш первый самостоятельный опыт покупки билетов был неудачным и только благодаря службе поддержки Rail Monsters все наши ошибки, которые могли испортить путешествие, были исправлены с заботой и вниманием, с приложением максимальных усилий! Специалисты оставались с нами до полного решения всех проблем! Сердечная благодарность Andrei Harris и Christian Gohnson

So amazing. The person VINCE is the best

The EuroStar ticket I bought today from Paris to London cost me EUR503+ service fee EUR28 = EUR 531 at Rail Monster. Comparing to official EuroStar website for same day, same departure time, same class, the ticket price is only EUR328+0 service fee. The difference is EUR 203

I tried to refund within 5 minutes after purchase. But sorry Rail Monster charges 55% service fee for refund! That is definitely overpriced.

I think Rail Monster charges an unreasonable markup to naive people like me who failed to check other suppliers nor official train website before purchasing tickets.

I could have a nice dinner in London Mayfair if not buying from this evil website. Bye bye four-course meal, sandwich is all I deserve for being careless and naive.

Excellent service and very professional staff. We were especially impressed by their prompt response and quick assistance. The issue was handled immediately and resolved very efficiently.
Thank you for your great support and excellent customer service. We truly appreciate your professionalism and quick reaction. Highly recommended!

I bought a ticket departing from the wrong station by mistake and representative was prompt to respond to my email request to update my ticket overnight! Am particularly thankful to Dennis Baker and James Collins for their timely and professional responses to my change request.

We booked train tickets and after booking and paying for our tickets. I realized I made a mistake on the arrival location. I contacted Rail Masters and explained what happened. They took immediately action and corrected my mistake. We were very pleased trusting Rail Monsters.

Excellent service. Thank you. Our flight was delayed and we were going to miss our booked train and the support guys were amazing! Arranged an updated ticket so quickly and efficiently. Much appreciated!

Prompt helpful response to booking process

I did a mistake during the reservation I and I paid the ticket thought this mistake will be very difficult to solve, when I contacted the customer service they were very helpful within less than 15 minutes the problem was resolved .
thank you and your kindness supports.🙏

When asked for change on journey times, it was a quick reply, promptly change and great service. Thank you and it’s hugely appreciated

Your prices are unjustifiably higher than what the railway operator charges. In my case it was Eurostar and the amount I have paid is exactly 72% higher than what I should have paid. The worst is that even though I was able to communicate with Rail Monsters agents no one was able to offer any compensation!
It was a very disappointing experience.
I will never ever use Rail Monsters services !!! and advise everyone who considers using them to think twice and check the prices elsewhere!!!!

I had multiple issues with my booking, pretty much all of them my fault. The Rail Monsters got right on it, fixed everything and made two friends for life. I can't thank them enough.

The team was absolutely amazing. They understood my situation and solved it promptly. Very understanding team.

I had a great experience with Rail Monsters, they reimbursed my ticket in few minutes due to duplicate purchasing error.
I recommend !

J'ai eu à faire à des gens très professionnels, merci à Vince en particulier. Face à votre demande, il y a une grande réactivité dans la réponse et des solutions de remplacements vous sont proposées.
Vous vous sentez très bien accompagnés.
Hugues .