I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Se mere
From start to finish, enquiring, advice, ordering and setting up was brilliant. Very easy to set up and test. Fast delivery. Definitely recommend ⭐️⭐️⭐️⭐️⭐️
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af sikkerhedsudstyr
- Nødtelefon
- Hjemmesygepleje
- Hjemmehjælp
- Ældrepleje
- Leverandør af telekommunikationsudstyr
Skrevet af virksomheden
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Skrevet af virksomheden
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Kontaktoplysninger
3 Redburn Square , BT18 9HZ, Holywood, Storbritannien
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Fremragende
696 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Immediate answer and assustance
19. maj 2025
Ease of set up
9. juni 2025
Peace of mind
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.
16. april 2025
Nice watch, poor courier.
Please use Royal Mail tracked delivery for something as important as this. The Courier simply threw the package over the garden gate where it lay in the grass until spotted. No attempt to deliver to the door.
20. maj 2025
Besvarelse fra Radius CONNECT24
Hi Mr Lyttle,
Thank you for your feedback, and we're very sorry to hear about the poor delivery experience. This is certainly not the level of service we expect from our courier partners. We will be passing your comments on to the DPD local depot to ensure they handle future deliveries with greater care.
That said, we’re pleased to hear that you like the watch. We can see it’s connected—please could you press the button on the watch to test its functionality? If you have any issues or further questions, don’t hesitate to get in touch. We're here to help and ensure you're fully satisfied.
Best regards,
Roma @Radius Connect24
That there's always someone on the other end to help you get the help you nee
Right from the very start when I enquired about purchasing this item I was told exactly what to do to obtain the bleeper, what the payments would be and how to use it. I ordered one and it arrived within 2/3 days of ordering. I am extremely happy with it and it gives peace of mind and if anything happens to me I just have to press the button, which I wear round my neck, and I'm in touch with someone who can help me, especially if you live on your own like I do.you
15. maj 2025
Would Recommend…
Arrived quickly with comprehensive instructions to set up. With help from younger generation swapped necklace for wrist strap. Easy to wear and speaker loud enough to hear in most locations of our home.
19. april 2025
Seamless set up and installation
29. april 2025
Ordered item on 6/5/25 with 2 to 3 day…
Ordered item on 6/5/25 with 2 to 3 day delivery. Not only no delivery or updates as to progress of delivery when I contacted radius connector to confirm order was with courier they were unable to verify
4. maj 2025
Besvarelse fra Radius CONNECT24
Dear Mr Mitchell,
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
We're sorry that you did not receive tracking information as expected. Once your order was dispatched, you should have received both an email from DPD and a text message with delivery details. We understand how frustrating it can be to wait without updates, and we truly regret the confusion this caused.
We can confirm that your order was dispatched on Friday and successfully delivered on Monday morning, 12/05/2025 at 10:33:49. We apologise for the delay and any uncertainty it created.
Please ensure your system is plugged in and run a test call to confirm everything is working as it should. If you have any questions or need further assistance, don’t hesitate to reach out — we’re here to help.
Kind regards,
Roma @ Radius Connect 24
Unit arrived as planned
Unit arrived as planned. Easy self installation with prompts from the unit. Great response from Julie-Ann when I did first test. All very reassuring. So glad I have got this installed.
7. maj 2025
Uopfordret anmeldelse
Felt very reassured first time I…
Felt very reassured first time I accidentally used it and it was answered straight away
8. april 2025
Very good service and vey helpful
9. april 2025
Easy to use app to apply for my item
Easy to use app to apply for my item. Great communication by email.
16. april 2025
I would love to give it more stars but…
I would love to give it more stars but it has nt arrived yet, ordered in tues morning, now sunday and still no sign , but i m sure it ll be worth the wait
8. april 2025
Besvarelse fra Radius CONNECT24
Hi Patrick,
Thank you for taking the time to leave us a review. We're really sorry to hear your order hasn’t arrived yet — that’s certainly not the experience we aim to provide.
We’re grateful for your patience and kind words, and we’re confident that once it arrives, you’ll love it.
Please let us now if you have any questions or we can be of any help.
Thanks again for your understanding, and we hope you will love your Mobile Wristwatch.
Warm regards,
Radius Connect 24
Personal Alarm
I was setting this up on behalf of my Mum and received the wrong alarm. My Mum hadn’t returned home from rehab at this stage so it wasn’t the end of the world but if she had have been, she’d have been left with no alarm for a few days. It was registered to someone else. This was quickly resolved however I was told the wrong one would be collected by DPD within a few days and that still hasn’t happened over a week ago. This meant another phone call to radius. The phone lines to Radius do not always have a clear connection for some reason. Everyone was lovely that I spoke too but not the best experience
22. marts 2025
Besvarelse fra Radius CONNECT24
Hi Heather,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the initial mix-up with the alarm. We completely understand how important it is for everything to be ready, especially when setting things up for a loved one returning home.
Please rest assured that we are putting new systems in place to prevent this kind of error from happening again in the future.
We’re really glad we were able to resolve the issue quickly, and we appreciate your patience throughout.
We’ve also taken note of your feedback regarding the phone line quality and will look into this to ensure it doesn’t impact others trying to reach us. We’re pleased to hear our team treated you kindly, but we’re sorry your experience wasn’t as smooth as it should have been from the start.
If there’s anything else we can do to support you or your mum going forward, please don’t hesitate to reach out.
Warm regards,
Radius Connect 24 Team
Patient in Hospital
Sorry we have not been able to review your product because we have not been able to use it . The patient has been in hospital a few days after we started to use it and he is now going to rehab which means he will not be at home to use it.?
21. februar 2025
When I had difficulty setting up the…
When I had difficulty setting up the system technical team so supportive and as I am lacking in this department they explained all so simply
6. februar 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.