Quiksilver.co.ukAnmeldelser 

Bought a pair of swim shorts off this sickening website 2 weeks ago. They arrived on-time, but I didnt like the style so I wanted to return them for a refund.

The returns portal wouldent work, it continued to come up saying "Order not found" despite using the correct Order number and email address used to place the order.

When i tried the returns portal again 1 day later, the page would not even load, saying "Error 404 page not found". The same happened when I tried clicking into their customer service tab in their website.

I had to get the customer service email associated with this shameful company through a 3rd party forum.

I proceeded to send them an email talking about how the returns portal would not work and therefore I could not get a returns label for the parcel.

2 days later I got an AUTOMATED response from a bot, forwarding me to the "Customer service" tab that keeps coming up "Error 404, webpage not found".

I sent ANOTHER email, detailing the problem: And this time I just didnt get a response. It has been 10 days since sending the email. I live in Ireland by the way, and used the INTERNATIONAL email, not just the US based email. They have warehouses across Europe anyways, so this should not be a problem.

This company has shocking customer service, their website doesent work, and it seems like theyre trying their level best to make it as hard as humanly possible for people to get returns and refunds. Clearly a failing company, and I would not be surprised if they shut down in 10 years time.

I heard that Quicksilver used to be a reputable, reliable brand. Now it is SICKENING and DISGUSTING and they treat their would-be customers like trash.

AVOID AT ALL COSTS.

Item not delivered
No refund
Under investigation with Royal Mail.
No communication
Theft

Incorrect item sent. Completed a returns request & had an automated response - now over 2 weeks since submitting this & still haven't had any further response or communication

Delivery was terrible (took 2 weeks ) whilst customer service was simply horrendous (both in terms of timing and content of their communication).
Overall very bad.

Disappointed with Delivery and Lack of Support

I’ve had a really frustrating experience with Quiksilver’s delivery service. My parcel has been stuck at my local delivery depot for five days with no updates, and now it’s been rerouted to a completely different depot that’s nowhere near my address. It’s clearly on its way back to the sender, and no one seems able—or willing—to explain why.

I contacted Quiksilver customer support and specifically asked them to get in touch with the delivery company to find out what’s going on. Instead of actually helping, they just kept sending me the online tracking information that I already had access to. No effort to escalate the issue or offer a solution.

Really disappointing customer service and poor handling of a basic delivery issue. I expected better.

Needed to return my items due to poor quality. It's been 16 days since the items were returned with no refund processed. Given they quote 10 days i messaged them. Got told by an automated reply that 'by chasing them it will cause delays'. Still no refund or acknowledgment that it's going to be processed.

The wetsuit I ordered was promptly shipped and arrived within 3 days from france and I am happy with it

Wrong item delivered which cost much less than my order, currently on day 6 of no response to my query other than the same automated message.
What are we supposed to do about this? It seems like they are doing it to everyone?
I need a refund or the correct item sending but neither is happening? It's a complete scam and they need to be investigated ASAP!!

Received items, all good

Would give no stars but have to do one. Awful company, items never received emailed five times and no response no contact number! Wish I had read other reviews! Avoid, avoid, avoid!

Imagine my surprise! After waiting nearly 3 weeks for a complaint reply (£55 pair of sliders started falling apart after 3 weeks), I thought I’d post my thoughts on here, only to find they’re at it left right and centre. This once great brand is clearly finished. I don’t expect and reply/replacement or refund, this company is obviously finished. Give it a wide berth if you’ve got any sense.

Probably the worst customer service I’ve ever experienced it’s actually non existent, missing items from order and no response from their customer services just automated emails….. do not buy from Quicksilver

Don't buy from Quiksilver. Wallet falling apart after 3 weeks of use. No response from customer service department.

Doing a charge back through my bank for the funds.

No wonder they are going bankrupt

Orders don't arrive. No refund and zero communication. Shocking. They deserve to not be trading anymore.

Diabolical. Loyalty scheme doesn’t work and appears to be a scam. Items missing from order. Weeks of delays. No response from customer service. The garments and quality of products are generally good but god help you if you have any problems. Worse than useless.

Leather sliders received 27 April 25, worn 6 times and fell apart on 16 May 25. Complained to Customer Service who have done nowt other than whine about how busy they are. No doubt theyll find time to get all defensive in response to this review. Utter rubbish

Ordered a pair of Sandals on the 28th April which were dispatched on the 30th April, according to the tracking they were returned to sender on the 8th May.

I have received no acknowledgment of this, I have contacted Quiksilver for an explanation and got nothing.

The website did steer me to a FAQ that said if your order gets returned to sender you will be refunded within 10 days, I have not yet received a refund 19 days later, I have had no response from my email and to add insult to injury it says if your item is returned to sender you cannot rearrange delivery and must order again.

Really, so you offer no customer service whatsoever, mess up the customers order, then without even informing us we then have to go through the process of ordering again.......... unbelievable.

Is this some business tactic of boosting order numbers at the expense of the customer?

I have had it with Quiksilver and all these other once great surf brands that are now nothing more than cash cows for rich investors.

Quiksilver has become the antithesis of what surf brands used to represent.

Joke of a company, agree with all other poor reviews, placed one order, took two separate payments, two different deliveries, 2 different couriers, second delivery came 2 weeks later and I managed to go on holiday for a week and come back again before it finally arrived only to have to return it for a refund. Great job guys! Ps. Customer service nonexistent.

Always had a positive experience and I got loads of stuff from them. Sizes fit perfectly most of the time, had a few T-shirts that lasted ages

I placed an order with Quiksilver and have had nothing but problems. One item never arrived, and the other doesn't fit – but there's no way to return it because the order still shows as "In Progress" on their website. This means I can't even generate a returns label.

I've contacted them multiple times via email and chat, and the only reply I’ve had is a generic message asking if I’m satisfied with their support – hint: I'm not. None of my actual issues have been addressed.

This whole experience has been so frustrating and like many others leaving similar reviews I think we all had trust in Quiksilver as a brand which has not completely gone. If I don’t get a response soon, I’ll have to dispute the charge through my credit card provider.

I would NOT recommend ordering from Quiksilver UK.