Quick Man and Van Anmeldelser 798

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I was guided by the reviews I read online before choosing this company including reviews for the driver. They were 100% accurate. Egerton and his helper could not have been more punctual, respectful a... Se mere

Bedømt til 5 ud af 5 stjerner

Cannot recommend Quick Man and Van enough! This is the second time we have used their services for moving house, and won't be the last. Their platform is super straightforward to use, with lots of inf... Se mere

Bedømt til 1 ud af 5 stjerner

Booked this for a specific time, as allowed by the website, driver was changed 3 times, the last time 4 minutes before the booked time! The driver was good but the impact of the late notification of a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I made a last minute booking to hire a small van with a driver. The company dealt with the booking straight away and efficiently and I was assigned a driver, Oleksandr Vasyliev, who turned up on time... Se mere

Virksomhedsoplysninger

  1. Rederi
  2. Kurértjeneste

Oplysningerne kommer fra forskellige eksterne kilder

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

798 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 63 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

They made moving feel easy!

Fantastic, they made moving really easy. I messaged to say I was ready early in case they were free to come earlier than booked - they were already waiting outside! Very prompt, friendly and courteous. They took care with all of my stuff and were very efficient and relaxed. I'd definitely use again!

12. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Absolutely terrible service

UPDATE: In response to the management's reply to my initial review below. I called the driver the evening before to ask if I could delay the time by one-hour as I was informed there would be a football match on near my drop off location. The driver told me HE would get in touch with the office and let me know (I wasn't aware of their office hours). I didn't hear back right away so I sent an sms a couple of hours later asking the driver to confirm. His response was "Sorry I won't be able to change time sorry". I responded with ok, thanks, "we will just need to move quickly between 10 and 11". This was in anticipation of avoiding traffic. There was absolutely NO confusion after being told the time could not be changed (I have records of the sms exchange). When I called the office in the morning after the driver didn't turn up, I was already outside with 300kg worth of boxes. And I had to wait for the staff member to get back to me, firstly while she called the original driver, and secondly to arrange a new one -- all of which took around 40 mins, including having to then push all my boxes back inside the building and going back and forth. You should be ashamed of yourselves lying about what happened and trying to protect your driver who failed your company, particularly as management didn't even speak to me directly while all of this was going on. Absolutely terrible customer service. I would strongly advise not to use them- especially after the lies they are telling to cover their backs. Profit before customer service.. not on my watch!
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Absolutely terrible service. The driver never showed up and I was left waiting outside for 40 mins, in the cold, with all my boxes. The driver didn't answer my calls or text messages either. The company didn't offer any compensation for the inconvenience and I had to wait an hour and a half for another driver. I do not recommend them at all!

1. marts 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

Dear Shakirah,

We apologize for the difficulties you experienced with our service. We acknowledge your disappointment and would like to clarify the situation to provide a better understanding.

On the day prior to your scheduled service, you contacted the assigned driver requesting a change in timing. The driver informed you that such changes were not possible without going through our main office and suggested you contact us directly, which unfortunately did not occur. This led to confusion on the part of the driver regarding the schedule.

The next day, after you had been waiting for 15 minutes, you reached out to our office at 10:15 AM. We acted promptly upon receiving your call, diagnosing the issue and arranging a replacement driver by 10:30 AM. We informed you that the new driver was scheduled to arrive between 11:15 and 11:30 AM.

Understanding the inconvenience of waiting, especially in cold weather, we advised that you wait inside the comfortable reception area of Big Yellow Storage rather than outdoors. The decision to stay outside during this waiting period was yours, and while we empathize with the discomfort, we provided the information necessary for you to make a comfortable choice.

Regarding compensation, our policy is designed to keep prices low, reflecting that some delays are beyond our control, typically caused by third parties (you already received a 10% student discount on the initial price). If the rescheduled time was not convenient, we were also prepared to reschedule to a more suitable time or cancel the service at no charge.

We regret any misunderstanding and the poor experience you had. We are continually working to improve our communication and service reliability to prevent such incidents in the future.

Later update:
We would like to remind you that the decision to remove your items from storage in advance was made independently and was not advised by our team. This choice was made to minimize costs on your part. It's important to consider hypothetical scenarios where further unforeseen issues could arise, such as traffic accidents or vehicle breakdowns without the possibility of immediate replacement. As an adult, it is crucial to assess risks and take responsibility for such decisions.

While we understand that the delay was frustrating and did indeed cause you inconvenience, the confusion that arose did have an impact on the day's events, which is a responsibility that we share. However, the decision to wait outside, despite the available indoor waiting options, was yours. The compensation sought would not alter the fact that the choice to wait in the cold was made independently. In the future, we recommend waiting in a comfortable, sheltered area until the service arrives to ensure your safety and comfort.

PS: Take it easy with lying accusations, we have enough proof to backup all we say.

Bedømt til 5 ud af 5 stjerner

Top stuff!

Really, really appreciate the help and quality of service - quick, friendly and efficient. If / when I have to move again, I will definitely consider using the same.

23. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great moving service for a great price

It was super easy to book - a lot of vans and drivers available, you can choose whichever one you like. I received the confirmation immediately which made me at ease. The price is significantly lower than most other moving companies. The driver was helpful, the van was clean and well kept. The cost breakdown is explained properly and with the confirmation you get the drivers contact details so you can communicate with them on the day as well. Really amazing service especially considering the price.

21. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to get a quote off van sizes …

Easy to get a quote off van sizes and prices available for my chosen date and time. Original man had trouble on the day but I received an email telling me this and that a replacement had been sorted and would arrive at my chosen time and place, which he did. The man was friendly and nice. Very helpful, day went smooth. Thank you

11. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Siva

Siva was fantastic. He arrived perfectly on time, had everything we needed to do the move, had a large & clean van, and he was friendly, experienced, and professional.
And he's cheaper than many of his competitors!
I've sinced engaged him again to help me with another move, and he was as brilliant the second time as he was the first.
I would totally recommend Siva for all your moves, he's awesome.

17. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Last minute cancellation

Booked a van and two movers on 23rd Jan for 12pm today. They cancelled at 11am. No drivers in the area so the move was cancelled. No apology, no offer to reorganise for another day, no help at all.

9. februar 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

Dear Darren,

We're truly sorry to hear about your dissatisfaction and appreciate your feedback. We want to clarify that the cancellation was due to the van experiencing an unexpected breakdown, which our driver attempted to resolve unsuccessfully. Despite our efforts to find a suitable alternative in time for your move, none was available at the crucial moment. Upon your request, we proceeded with the cancellation. Additionally, our operator did apologize for the breakdown and the inconvenience it caused at the time of your call.

Furthermore, we included a sincere apology in the email confirming your full refund. We understand the significant inconvenience this caused, and we are continuously working to improve our services to prevent such occurrences in the future. We hope to have the opportunity to better serve you in the future.

Bedømt til 1 ud af 5 stjerner

Pay extra and go local. Avoid at all costs

Avoid at all costs

I booked a few days in advance and recieved a confirmation of my driver. Called him to confirm few days before and he confirmed. On the day he never turned up and wouldn't answer my calls. Called customer service they were unaware. Called 4 times and they say oh his van isn't working and I can cancel. They could not guarantee me a replacement driver at all and said they would call me back. Instead i had to call them back. Avoid these lot at all costs. When you speak to them you will understand. They are not worthy of a star . They lack simple acumen and don't take into consideration everyone's circumstances instead decide to refund you. No compensation . Because of them I had to fork out more as needed to move on the day of booking.

19. januar 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

We sincerely apologize for the inconvenience caused on the day of your booking. While we understand your frustration, we’d like to clarify that we did offer a replacement driver later that day, but this was not suitable for your schedule. The van breakdown was an unforeseen issue beyond our control, and we promptly issued a full refund as we could not meet your timing requirements. We regret the impact this had on your plans and will continue working to improve our processes to better accommodate unexpected situations in the future.

Bedømt til 5 ud af 5 stjerner

I would like to thank Chirag Dalal for…

I would like to thank Chirag Dalal for his exceptional help on 23/12 this year, he took over the move at the last minute and came through like a true professional. Nothing was too much trouble and he kept to my schedule so well. Thank you Chirag I really am pleased with your help.

23. december 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really helpful

Adam Gutteridge helped us move our belongings out of storage and he was fantastic. Unfortunately due to the council messing me about I had to change the date and times but he was so accommodating. I would definitely recommend this firm and definitely Adam

11. december 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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