Quick Man and Van Anmeldelser 798

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I was guided by the reviews I read online before choosing this company including reviews for the driver. They were 100% accurate. Egerton and his helper could not have been more punctual, respectful a... Se mere

Bedømt til 5 ud af 5 stjerner

Cannot recommend Quick Man and Van enough! This is the second time we have used their services for moving house, and won't be the last. Their platform is super straightforward to use, with lots of inf... Se mere

Bedømt til 1 ud af 5 stjerner

Booked this for a specific time, as allowed by the website, driver was changed 3 times, the last time 4 minutes before the booked time! The driver was good but the impact of the late notification of a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I made a last minute booking to hire a small van with a driver. The company dealt with the booking straight away and efficiently and I was assigned a driver, Oleksandr Vasyliev, who turned up on time... Se mere

Virksomhedsoplysninger

  1. Rederi
  2. Kurértjeneste

Oplysningerne kommer fra forskellige eksterne kilder

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

798 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 63 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

The Abdulrahman was courteous and…

The Abdulrahman was courteous and helpful so we got the work done quickly. Everything was packed up, moved and unpacked in a couple of hours, quicker than I expected, there were no accidents, breakages or other problems. The driver is clearly experienced and did an excellent job.

26. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The driver was totally awesome

The driver was totally awesome . He communicated relevant information before the job . He arrived spot on time. He worked tirelessly to load the things into his van, asking if there were items of fragility before he started. His van was fully equipped and spotlessly clean. He drove with tremendous care and attention to road conditions . His conversation was fascinating and he unloaded exactly as I asked , and the whole job was concluded an hour less than I booked . There was not a single problem from booking to hand shake to say thank you, and goodbye . This firm and this driver are THE best.

16. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Better try another company

I had a horrendous experience with a driver who was 7 hrs late.
After raising the concern directly to the website I was directed to the terms and conditions, which appear to be written to protect the drivers and leave people who want to move house vulnerable to delays and unprofessionalism. It should be noted that the website agreed to a part compensation but considering all the events this felt like one sided and failing to acknowledge any aspect of the driver's behavior.
I know I will definitely not be booking any van from this website again.

31. marts 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

The driver was delayed by 7 hours due to unforeseen circumstances. You were kept informed throughout the day, and the driver even offered to cancel or reschedule the job. Despite the delay, you insisted that the job be completed. At no point during that discussion did you mention that you would later request a refund — which is unfair and dishonest. Further more you didn't contacted our office to find a solution (which could be less than 7 hours).

Your refund demand was completely unrealistic: you requested 50% of the job's cost plus an additional 25% to compensate for an appointment you claim to have missed — one that might have generated income only if you had actually worked for it. We're not in a position to compensate you for hypothetical earnings or lost opportunities.

Despite this, we still offered you a generous compensation, even though you were partly responsible for the situation - especially since you failed to contact our main office on the day of the move, only reaching out days later to request a refund.

Under these circumstances, the compensation you received was more than fair.

Bedømt til 5 ud af 5 stjerner

Efficient house move

We needed to book a last move on the last day of the month (a very busy time for moving) and Quick Man and a Van came through! Our mover was Mariya Jegarupan Bernard and he was great! Super efficient and friendly. I turned my back and 50 things has been moved haha. Never stopped working and got the job done very quickly.

31. marts 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Quick Man and Van provided a reliable…

Quick Man and Van provided a reliable and stress-free service. The polite and helpful driver ensured everything went smoothly, even accommodating unexpected changes and making the move efficient and straightforward. Booking was easy, and the costs were clear. Would use them again for a future move. Overall, a great experience!

21. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Kristian was a real credit

Kristian was a real credit. Friendly, prompt and efficient and nothing was too much trouble for him. Great service and a very respectful reliable guy

28. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I cancelled 2.5 hours prior due to a…

I cancelled 2.5 hours prior due to a change in circumstances - no refund provided at all, even a partial refund (my advice - don't pay the full amount upfront).

They messed me around last night being passed from driver to driver as they kept cancelling on me, wasting my time as I had to chase them.

When they emailed this morning to ask why I'd cancelled - they explained its their cancellation policy and wouldn't budge. Also wouldn't apologise for the poor service and my time wasted yesterday. Avoid.

28. marts 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

Thank you for your feedback. Regarding your cancellation, I'd like to clarify that the policy you agreed to at booking does not allow for refunds when cancellations occur close to the scheduled time. This policy is in place to manage the considerable resources we commit to ensuring each reservation is successfully fulfilled with a viable driver.

While we understand the situation was not ideal, especially with the changes in drivers, our team was in full compliance with our operational standards to safeguard your booking. Therefore, we are unable to offer an apology as our actions were in line with providing you the service as promised under the terms agreed upon.

Thank you for your understanding.

Bedømt til 5 ud af 5 stjerner

The driver was a superstar

The driver was such a superstar, he was really early in arriving and he didn’t waste any time, packing and loading all my belongings in a fraction of the time. In the end he was done with over an hour still to spare. I was happy with the overall service.

22. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Driver turned up over 1 hour late

Driver turned up over 1 hour late, with no prior warning (10 minutes before the booking started he called me, when I was already at our storage unit). I asked for a refund for the 1 hour I paid of service that I didn't receive and the customer service has been horrendous. They claim because they sent another driver with the original driver it rectified the situation, except I was having to run with my belongings to make my booking slot in the loading bay in my new apartment because the move had to be done in effectively 45 minutes. Second guy was useless, and I did the majority of the lifting and moving myself. Avoid. Avoid. Avoid. Cheeky and rude customer service. Plenty of other services in London who actually care about their customers.

26. marts 2025
Uopfordret anmeldelse
Quick Man and Van-logo

Besvarelse fra Quick Man and Van

We apologize for the inconvenience caused by the delay in your moving service. Our driver did indeed contact you 10 minutes prior to the scheduled start time when he realized he would not be on time. Understanding the importance of your move, we dispatched an additional helper to ensure the move could still be completed within the original timeline despite the delay.

While your booking was for a service from 12:30 to 14:30, and the team arrived an hour late, they managed to complete the job by around 14:15. This was achieved by doubling the manpower to expedite the process, effectively compensating for the lost time and completing the job within your booking window.

Regarding your request for a refund due to the delay, our policy clearly states that delays, while unfortunate, do not qualify for compensation if the job is completed. We believe that by providing an additional helper, we not only met but exceeded the standard service expectation under the circumstances.

Our customer support team aimed to keep you fully informed of your options and our policies during this time. Both our operators and managers handled your inquiries with professionalism and respect, adhering strictly to our policies which were communicated clearly.

We truly care about our customers and strive to provide satisfactory resolutions under challenging circumstances. However, it is also important that expectations on both sides be reasonable. We are committed to learning from every customer interaction to improve our service quality continually.

Bedømt til 5 ud af 5 stjerner

Thoroughly recommend this company

Thoroughly recommend this company, site was easy to use, lots of choice, follow up prompt & was informed straight away of a change. The driver Danico was on time, efficient, helpful & charming . All together a great service & have already recommended them to someone & will use in future

21. marts 2025
Uopfordret anmeldelse

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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