Quality Used Engines Anmeldelser 

No stars if I could. Horrible customer service.... NEVER I REPEAT NEVER ORDER ANYTHING FORM THEM .... scam scam scam.

11/16/20 I signed the invoice to complete the purchase of the engine. 12/15/20 I receive the engine. 12/18/20 I find the timing belt has been replaced and installed incorrectly. I used my bore scope and clearly see valve damage. I contacted the company and left a message with invoice number and contact information and my concern about the engine. One week later no response at all. I remove the heads to determine if they are salvageable. The heads turn out to be garbage. I email the company on 12/26/20. I contact a manger 12/28/20 in the afternoon. I get treated like it is my fault I was sent a bad engine. He asks for photos of the valve damage I send them to him. 12/31/20 I contact the manager and am told there will be a decision on 1/4/21. 1/4/21 I contact the manager after 2 attempts and am told they can not help me because the heads have been removed from the engine. I am told I was supposed to have installed a bad engine in my car and have it towed to a repair shop so the repair shop could tell them the engine is bad. In 27 years of being a mechanic in this business I have NEVER dealt with a company as fraudulent as this one. It is a shame places like this are in business. They are the reason this industry gets a bad name. I hope this helps someone from making the mistake I made of ordering an engine from this place. The woman who answered the phone and told me the engine had been compression tested was friendly.

DO NOT USE THIS COMPANY NO MATTER HOW MUCH YOU THINK IT WILL SAVE YOU... If there were negative stars there would not be enough of them to give. This company is seriously fraud all day every day. I bought an engine back in September took over a month to finally receive the engine the engine they sent me will not go in my car, even checked with the dealership on more than one occasion. I have a Rav4 they sent me a older Scion engine. They refuse to take it back, they keep sending me to a supervisor that never answers the phone even after leaving 10 voicemails in a week. When I did finally talk to him after a few weeks he told me my car could be modified to use the engine they sent. I am a single mom on a budget and they want me to use the wrong engine that i Did NOT order by changing things in my car !!!. It is now almost Christmas and I still don't have my car back because I have to finish paying off the mechanic for the other engine I had to buy and I still can't get my money back or get them to come get the engine. The whole company is a LIE! Save yourself right now by going elsewhere!

BE CAREFUL WITH THIS CONPANIA THEY ARE SCAMMERS

Stay away from this company as they incompetent and have zero customer service. Better to spend a little extra money and deal with engine firm that will provide you with you pay for instead of using this joke of a company.

Has anyone been able to sue these guys? I've been scammed over 12000 dollars. We need to get a group lawsuit going.

I purchased a engine on the 23 of September. It wasn't posted until the 28th . I tried numerous times to get shipping information but got the run around . The information given was to another guys purchase . A guy named George in tacoma .
I tried calling and was hung up on 6 times .no one would answer the questions or give me a email response. I've tried everything to get my order and finally asked for my money back . No response and my money has not been put back on my account .
I have no other choice but to hire my attorneys to go after my money . Its costing me more money now .
I highly recommed another choice as these guys are crooks . Shady business .
These people can't even call back .so I'm off to my attorney office ..
I'll sue them for my time off and attornies time and costs .
Don't buy from these guys unless you can afford to give your money away .

DO NOT TRUST THIS COMPANY!!!! We spent $4500 on an Audi engine that is basically junk. The timing chain, camshaft, and crankshaft all needs replaced (estimated cost of $5000) When I originally filled the warranty claim with Scott it was to be covered and they were going to send a replacement engine. After 5 months of phone calls no replacement was sent and now I’m told it’s not covered😡😤 The customer service is horrible, that’s when you can actually get a hold of anyone to talk to. My experience was lie after lie after lie!!!

The absolute WORST customer service. Their little man said things to me over the phone I can't even repeat here, but let's just say he wouldn't DARE say these things to my face. That's right - a "professional" company sent the WRONG engine I needed and argued with my mechanic that they sent the right one. Then, they took forever to finally pick up their WRONG engine (without any notice), then they only refunded LESS than HALF what was owed. COMPLETE FRAUDS....

This company is a SCAM. Do not ordfer an engine from them. My story is similar to what others have said. They will first tell you your shipment is "delayed". Then you will be told your engine was shipped to the wrong place, or the wrong carrier picked up. I'm 6 weeks into the process and still do not have an engine, and nobody will give me information or talk with me. They hang up on me and will not return phone calls. I'm trying to get a refund and have asked my credit card company to get a refund. I plan to file complaints with BBB and the FBI.

I am highly disappointed with the way this company has given me the runaround and treated me it took me three days of calling three days of voice messages no one ever called me back just to find out on what date was my refund processed then I find out that they charged me a 25% cancellation fee!!!! That was $305 of a cancellation fee that was not made aware to me that they claim is in their contract I am not done with this company yet but I can definitely tell you to stay away from them and do not order from them because if you have to cancel your item you have to pull teeth without any Novocain to get a hold of anybody to get any answers for any refund issues the customer service is very rude they transfer you when you are midsentence they hang up on you seriously very disappointed from a customer standpoint!!!!

We order a motor Aug. 10th expecting to have a "Quality" engine in just a few weeks the joke was us. Fast forward 7 weeks, I receive a sad excuse of an engine that looks like it has spent its life in the harshest of environments. As expected I had to swap parts over and reuse some, problem with that the engine was so rusted that I ended up breaking a few bolts off. It desperately needed new exhaust manifold gaskets, but again the rust was too scary to even attempt in fear that it would be a machinist nightmare.
Save your time, and spend your money elsewhere, their "Quality Used Engine" is sh-it.
Now onto the customer service side, that's a nightmare in itself. Call to find where you're motor is, and after being on the phone for a good amount of time they say they are transferring you, only to get a message saying "that extension is not available" and the stupid system hanging up on you. So after that you're back to square one, trying to get ahold of an actual person. Just to try and track the engine that should have been here weeks ago.

I would prefer no stars if they allowed it.Buyer beware! I have no idea how this Company can continue to screw over people and still be in business.Once they get your money your on your own.I bought a used engine for a 2012 Kia.The Kia is a standard shift.After I ordered the engine I wasn’t sure if the one I ordered would work for a manual transmission.So I called them and spoke with Dale.He said thing you called back because the motor I ordered would only fit a automatic transmission.I said ok.I need one for a manual transmission.He told me they cost more and would just put the difference of $825 added to the $1670 on my credit card.The mechanic called me to tell me there was no clutch plate and that he could make it work if I bought one.$325 later .I tried to get my money back and they refuse to refund me.Stay as far away from this so called company as possible.I wish I would have seen the horrible reviews before I bought the engine.Complete Joke!!

I ordered an engine on July 31st of this year. The lady on the phone told me that I should receive my engine in 7 to 10 business days. I called back to check on my motor and the person that answer the phone then told me it was 7 to 14 business days. on the 14th business day I received an email saying there was a slight delay in sending out my order and that they would get back to me as soon as it shipped. When I called to cancel my order , every time I mentioned the word refund they would hang up the phone .which ever Representative I reached on the phone. It took me calling 7 times to actually get somebody on the phone, that person was rude and unprofessional, but then again everyone I spoke to was rude and unprofessional there. I was told the refund would take 7 to 10 business days, so on the 10th day when I hadn't received my refund I called to inquire about it, again Representatives would hang up on me. Bottom line, this company will take your money in a second but after that treat you like crap. I don't think this company has any of the engines they list on their website. I think the second you place an order , they start scouring the salvage yards for a motor. Bottom line stay away from this company you'll regret doing business with them .

Quality Used Engines is a complete scam. Don't do it! I waited two weeks and engine still not shipped. Anyone ordering an engine needs it asap. Duh. Shipping dept. Kept telling me my 1,420.00 engine was under quality control, testing and cleaning. Okay.......whatever. I stopped payment on my credit and cancelled the card as well. Scam..scam..Scam. One more thing. That sales rep Allen is a big jerk to say it kindly. I'm not sure how this company had a 4 to 5 star rating. They must be entering that info themselves. Don't trust thus company. Thank you for nothing except stress and a headache Quality Used Engines. My next step is contacting BBB. Oh but you must know you have already been reported. Good bye scammers! 😁 To anyone who reads this please check out Better Business Bureau for this lying, cheating, outlandish company.

This company is a total scam. Ordered a motor from them and didn’t receive any emails or calls regarding my order within a month. After calling them a half of dozen times I finally was able to talk to a manager. After letting him know that I never seen any tracking on my order and could not get ahold of anyone I told him I wanted a refund and that they could keep their motor. He kept trying to sell me the motor and after arguing with him about it he hung up on me. I would never do business with this company and never would suggest them. If you want to get ripped off this is the company that would make that happen.

They definitely don’t get in a hurry, but if you read all the details you won’t be disappointed. 5-7 day delivery after your order is processed, I knew it wasn’t going to be quick, so I ordered my motor and like a month later it showed up, very clean low mileage engine just like it said, I removed the valve covers and intake manifold to use my own and the engine looked brand new inside!! I used a bore scope to look in the cylinders and there wasn’t anything that didn’t look new, the website said 20,000 miles but idk if it had that! Installed it in my truck and still runs like a new one today and that was a year ago!! Just thought I would put my positive experience on here because there is definitely a lot of negative ones, lol

Quality used engines is a bad company. They will tell you your engine will be delivered within 5 to 7 business days and when you cancel because your engine never arrive they charge you 25%. They will take your money. Don’t buy from this people. It’s a nightmare dealing with them.

DO NOT DO BUSINESS WITH THESE GUYS! I am a shop owner writing about an experience for my customer. My customer is from out of town and needed an engine replaced in his truck. Normally I never allow customers to purchase and provide their own parts, but I made an exception this once trying to help them out and save them money. If I had known, I wouldn't have allowed this company to send a engine to begin with. The 1st engine was sent back in March. There was no problem with shipping of the 1st engine, It was sent on a nice crate and looked good. We completed the engine swap and shortly after during a road test we noticed the oil pressure would drop to 0 at stop signs. Long story, short, finally got them to agree to have us pull the engine back out and oil pan/oil pick up tube was covered in metal shavings. Main bearings were bad, engine was junk. Over 2 months later we get a 2nd replacement engine. This one was delivered in horrible condition! I've seen engines from a junkyard in better condition, engine was laying on it's side just thrown on a pallet, all lines/hoses/wire harness were just cut causing more labor time to get it ready for install. After install was complete, truck would not start. More labor was spent diagnosing why it was a no start and found two cylinders with very low compression. 2nd engine also junk. My customer is now contacting an attorney because they will no longer answer phone calls or emails. 5 months and 2 engines later and this truck is still not running.

I paid $1670 for a engine with “~31k miles”, on 5/6/20. I received a locked motor with 89k miles ( last reported mileage 5/2018, verified by VIN look up) on 6/3/20. I called 3 times about the delay in shipping and was told the same lie 3 times. I was told that the contracted carrier “no-showed” the scheduled pick up just two days earlier and they were working on getting a new carrier. The info that came with the engine shows that the engine was purchased on 6/1/20 from a company in Oregon, shipped to another company in Missouri on 6/2/20, then shipped the same day (6/2/20) to me and received on 6/3/20. There were no intentions on their part to provide me the engine that was quoted to me, because they never possessed the actual engine represented in their online quote. I attempted to call their customer service rep “Chad”. I was told that I needed a mechanics report for him to give me a refund. The fact that they sent me a engine that did not match the purchased/ quoted item is fraud and that alone is grounds for a full refund. When I told Chad that, he started to yell and the call was ended.
Save all of your shipping documents, part tags, bill of lading, emails, quotes, photos and communication. Law enforcement will need original documents for investigation.

If you were truly a victim of “bait and switch” or sold an engine or part which did not match any of the quoted info, file a complaint with the FBI. You can file an IC3 report online. It takes about 20-30 minutes. If you have more documentation/ facts to report it may take you more time.

File with the Wisconsin BBB, they will give you additional information (additional reporting and resources).

File a complaint with the Federal Trade Commission.