Quality Used Engines Anmeldelser 

Do not trust Quality to stand behind their warranty! I bought a transmission from them in August 2019. In January 2020 the transmission began to have issues. Less than 500 miles were put on the vehicle between August and January. My invoice clearly states the transmission was warranted for 1 yr or 12,000 miles and nowhere on the invoice does it say anything about activating the warranty. I have a hard printed copy of the invoice that was taken directly from my computer screen showing this information. When I called they said my warranty was void after 3 months because I did not click on a link to activate the warranty! I went back through every communication I received from them and none of the communications contained any sort of link. The only reason I can see for this is so they do not have to cover the items they sell. IF YOU ARE GOING TO ADVERTISE A WARRANTY IT SHOULD BE AUTOMATICALLY PUT IN PLACE AT THE TIME OF SALE, NOT SOMETHING THAT THE CUSTOMER HAS TO ACTIVATE. I wonder how many other customers have been ripped off by this unethical business practice. This is very deceptive at best and criminal at worst. Also the transmission was stated to have less than 30K on it, yet when the shop received it, it had a tag on it that said it was a "B" grade transmission? I should have questioned that right then and there, but I needed the car back in service at the time so I didn't say anything. My bad! So now I have a $2000. {$1370 for the trans and $600. for R&R) piece of junk metal. Thanks a lot Quality! Do not trust these guys they are crooks!

To quote my dad these guys are as crooked as a barrel of snakes!!! Do not do ANY business with them what so ever!! Sold me an engine and it failed after one month. Received a second engine from them under warranty and were supposed to pay to have it installed under warranty and they would only pay a fraction of the original cost to have it installed!!! The second engine which in fact was not even the correct year motor for my car lasted one damn day!!! They are selling untested JUNK and are now informing me that THEY WILL NOT PROVIDE ANY FURTHER SERVICE OR EVEN WARRANTY THE SECOND ENGINE!!!! I will be contacting an attorney to get my money back!

Very bad people , they will rob you with those garbage engines they have . Also theres a sale on their website , thats cause they ran out of people to steal from , the warranty is a scam and a lie . They look for any reason to not warranty your engine , be ware!!!! They are thieves

If you want an engine with inaccurate miles that's randomly sent from a salvage yard somewhere in the US with no testing, this the company to go with. Who knows you may get lucky and get a good one, personally I think you have better odds betting on football. This is their proven track record with many many financially compromised customers. As a sign of the deceptive nature of this company look at the positive reviews on this page, THEY ARE ALL THE SAME DATE. They clearly wrote themselves some 5/4 star reviews in order to trick customers to see some good outcomes (thay are false, fabricated and do not exist). Research SW / Southwest engine. They are one in the same. DO NOT SUPPORT this company. They need to be financially starved in order to allow them to DIE!!! Remanufactured engines is green friendly and financially the only option for many, this is an industry that can thrive when the evil, malevolent ones do not exist.

Search Youtube for:
BBB receives hundreds of complaints about company selling car engines online

Do not buy anything from them all other reviews are telling the truth. These people are crooks and a scam. Please go to their yelp to see a pic of the trash motor they sent me. And they have not returned my money I paid $1400 for a 70k mile engine... took over a month to arrive (because they were cleaning it and processing it) and the engine looked like it came from the ocean. The mechabic did not even want to touch it and felt so bad for wasting my money. SCAM SCAM SCAM they sell TRASH ENGINES.

This business needs to close down and the people managing it need to go to jail for STEALING from honest people.

Payment of invoice was made Dec 05. Informed on web page engine was in stock and ready to ship in 7-10 days. Today is Dec 24 and still no word on shipping. Very disappointed. QUE has had full payment for 19 days. Where is my engine?

FRAUDS, CHEATS, CROOKS!!! The state of Wisconsin has filed a lawsuit against this company!!!

I Purchased a used motor from them. It took forever to receive the motor. Upon receipt of the motor it looked like it was in a junk yard forever, Rusted and Water damage. They claim they test the engines, LIE!!! Upon receipt of the engine my mechanic tried to spin the engine by hand. He could not and he's a really big guy. So he pulled the heads off and found it was rusted in the cylinders along with major carbon build up. The claimed low mileage engine I bought was a LIE, the testing of the motor was a LIE. Because my mechanic pulled the heads they denied my warranty! I'm out 100% of the money I paid them. Stay away from this FRAUDULENT company. Unless you wish to donate money to them.

Ordering process was simple enough however i was sent not one bad engine but 2 bad engines. Very poor customer service difficult to communicate with and very slow to refund money. I would avoid like the plague

I am one of the truly lucky ones not to fall for these scammers. I am looking for an engine for my 1992 Honda Accord so I ran into this website a few days ago, it caught my attention the 50K Mile/5 year warranty so I requested a Quote. They sent me one for $975 dollars, then they dropped the price for $945. I called them to ask some questions and from the get go the representative was rude. They stated on their website that this engine had 88K miles. I asked for proof (pictures of the odometer and when exactly was the engine removed and reason why) guy in a rude way stated they don't have proof, "it was just the reading on the odometer when it was removed" IT IS A SCAM. Stay away! I saved myself lots of stress, time and money. I hope this helps others.

Do not purchase anything from this company!! They lure you in with the warranty claim but if your engine is not installed within 10 days from receiving the engine, the warranty is void!! No one stated this to me when purchasing the engine. It is stated on one of the emails that I received from them but in the “fine print” down on the bottom of the email! After calling in to start the warranty period, they said it could not be activated. The mechanic did not start working on this engine replacement right away and that was fine with me because I had no idea about the 10 day period!! You can’t activate the warranty until the engine has been installed and you only have 10 days to do the installation!! If someone would have told me this when I spoke to them about purchasing this engine, that would have been fine, I would have gone to another mechanic to have the engine replaced!! When I said to the person that I was talking to about starting the warranty, he hung up on me when I said that I didn’t think it was right that they didn’t state this to me when I purchased the $3200.00 engine!! No way to do business!!!!

Tuesday November 5 at 10:10 am I received a phone call from Scott who identified himself as representing Quality Used Engines and SW used engines.
He asked me if I wanted a refund of my money associated with your invoice #341412.in the amount of $2395.
My refund demand is based on the cancellation notice of my order sent in to you writing by fax and email as well as the company not supplying a useable unit as was described either in good condition or in reasonable time.
This and other issues have caused me major financial damage that is actionable.
I said yes I want my money refunded. Scott said that my refund request will be honored.
The purpose of this note is to document that phone conversation for legal purposes.
This also constitutes a demand for my money to be refunded in full immediately.

John Capek

SCAM!!!!SCAM!!!Do not purchase an engine from this company!! They refuse to give me a refund stating it’s been past 30 days when it took a month just to receive the first engine which was missing pieces damaged and broken but overall you guessed it the wrong engine!! Now After 67 days and finally receiving a 2nd engine it came with missing pieces and like someone had picked it up and slammed it 10ft into concrete. My mechanic shop refuses to touch the engine. Says it’s junk and should be trashed. DO NOT PURCHASE FROM THIS COMPANY!!! SCAM!!!

Stay away from this company!! We saved up to buy an engine and we regret in every way using Quality Used Engines. We’re now waiting on our third engine because the first two weren’t tested like they said they were. No one has apologized for this and they have in no way made it right. Instead we’ve now been waiting now 3 weeks for the third engine while they’ve ignored emails and calls from us. When we have talked to them they treated us horribly and like it’s our fault. Their products are junk and the words they describe their company being on their website are complete lies. We’re an honest family who worked hard to save up and in no way have we deserved the treatment we’ve received and mostly to have received two faulty engines!! I want to make sure no one has to go through what we have!!

The worst waste of time I ever got involved with first engine came no compression after paying $1000 installation second engine comes after waiting another 20 days for it to be delivered cracked Head was discovered before it was reinstalled into the vehicle was told by the company couldn’t get a cash refund cause I don’t want another engine from them because the original invoice was dated a month 30 day warranty please do yourself a favor and reconsider any business that you were thinking to do with this company

This Place is Horrible! I purchased a V6 engine for a Ford Flex 2010
After haggling with them for several months as to when it would be shipped, they shipped it on a pallet with straps, instead of a crate when it arrived to the mechanic shop it had shifted during being transported and had broken the air conditioning bracket on the front cover. When i called to tell the guy in the shipping and warranty dept, rudest guy ever and said it wasnt their problem. needless to say When I had previously inquired about all the delays, before it was shipped the guy in shipping was sooo rude. I will never ever do business with this place again they are nasty and mean people and very deceptive! they dont even deserve one star Gary Zapata,California

Verbally ordered an Engine was quoted a price shipped to me, and because the sales agent did not arrange for a liftgate truck delivery and because the truck driver refused me pulling the motor off of the truck by engine hoist, I am being charged an extra $225.00. DO NOT MAKE THIS MISTAKE ON YOUR ORDER.

How come the sales agent did not cover delivery logistics and requirements with me on the order. I am sure this is not the first time this has happened, and when it does how come Quality Engines has such poor customer service in handling this. I have been bounced around from one department to the next with no one capable of any customer service and not one of you has offered an apology or a proactive effort to resolving this except pass the buck and blame me, or say that is something I cannot help you with and you will have to talk to Dale the Shipping Manager. WELL DALE YOU HAVE BEEN AN EMPTY CHAIR WITH A VOICE MAIL unattended.

My customer specifically requested that I use you, and this is my first time as a professional shop to use Quality and so far no status updates on the order, except we took your money. No shipping notices till the order surprise here we are, but you'll have to pay a lot more for us to come back a week later. NO BUENO not happy and I am going to kick and scream till you make it right! You quoted a service and I expect you to hold up your side of the agreement.

terrible customer service. Sent the wrong engine wont take it back. Pretty much said you took to long to install it. Then hung up. Classy company avoid at all cost.

This Quality Engine company are a bunch of crooks and liars. I purchased an engine from them for an Audi 2010 A4 for over $3,600. I have jet to received an engine that works. I installed two of the three and have not worked. I am into this for thousands of dollars of installation labor cost. It was a big mistake in my part on not doing my homework in reviewing this company. I am still waiting for a third motor. This will be the last thing. I will have to get an attorney involved to see if I can get some of my money back. Also, to expose these crook for what they are. DO NOT PURCHASE an engine from this company.

This is the WORST experience that I have had in s very long time. They have terrible customer service, no one is professional and they don't answer the phone. I bought an engine for a 2012 Freightliner only to find out that the engine actually came from a 2008 truck and that is the reason that the truck will not start. I have tried calling and each time I am transferred before I can telling them everything hat they need to know. I have also been waiting over 3 weeks for the core to be picked up. This whole experience has been a NIGHTMARE. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

It’s been said if its sounds to good it probably is. Truly the case with QualityUsed Engines (QUE).
I needed an engine for a 2007 F-150 as many do these days I Googled used engines and QUE cane up with the engine I needed for my truck.

They said it was in stock for only $1,470.00 with “~66K miles.” and that I could request the VIN to run a background on the engine.

Upon doing the Carfax, I found the engine had "152,168" this is a discrepancy of 86,168 miles.

Their customer services was spotty at best and this was before I purchased anything from them.

Beawhere of the warranty as well this will cover “parts and labor” at any certify ASE shop up to $50.00 dollars labor. Most certify ASE shops charge $150.00 in my area of the US.

I was one of the lucky ones because I did my due diligence and did not get pulled in or traped by QUE’s scheme.

In three words “STAY AWAY!”

Dr. Vern L. Howard
DEnver, CO