Qualisports USA Anmeldelser 180

Delivers as promised. Quality product.

Personable and highly attentive to customers!

Extremely satisfied with my Volador e bike. This has been the lightest, powerful, foldable electric bike I have ever owned. Qualisports was very helpful to satisfied my needs in a quickly manner. So worth it!

I'm very pleased with the quick delivery. The ride is exceptional!

love, love, love our Dolphin. Everything is exactly as we hoped...off to boat & ride!

The bike came with no documentation on how to assemble or operate; something I would expect for something of this price. After some time of trial and error; got it all assembled and ready for the road. Bought the rear rack as part of purchase from bike shop; never was shipped to them (and they didnt call me if it arrived). Was forced to order directly from you at a higher price ( $ 75.00 versus $ 68.00; shop gave me overall discount) and had to pay an additional $ 25 shipping from you to me. Also had to make another trip to bike shop to get refund on my pre pay of rear frame. Big hassle; not fair !!

Great bike! Excellent communication from the vendor. I wished for better instructions, but even with the lack of clear directions we put it together in about an hour.

Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct size allen wrenches for the job (but fortunately my husband did). The only reason I didn't give 5 stars is due to the very brief owner's "manual," which is really a pamphlet, and other sketchy diagrams/information. Had to watch and read several things online to figure out how to set up and operate the bike properly.

Original message:
I purchased a Qualisports' Volador. The bike looks and feels nice. But I find there is a design flow and the manual is not very clear on the part where I tripped. As soon as I was done putting the bike together, I fold the bike. But I am not able to unfold it because the pedal post got stuck to the frame.
This is due to the design flow of the frame being too low. If only the frame was an inch taller, this situation would have never happened. Advice, before you fold the bike, make sure your left pedal is at a 0-degree angle. I did email Alex yesterday. I am hoping to hear from him to help me rectify the issue.

Update:
Alex sent me the replacement parts of LCD Display and Thumb Throttle. Now, the bike is up and running.
I must say Alex was very professional, and he followed up to make sure I was taken care of.
The customer from Alex was 4/5 stars. So, I bumped up the rating from one start to two.
As I said, the bike is sturdy and well-made. Only thing is the design flaw of having a frame little low to get the padel stuck.

The bike is fine. It arrived a bit late. The included paper instructions don t cover the assembly. To have to get those instructions online is parsimony in the wrong spot! No WiFi in my garage! You want me to run back and forth? The video is also too fast - and when paused goes dark. This complicated assembly for a very impatient person!
For a bike this price I should be entitled to a thorough owner s manual!!

The bike rack for my Dolphin is great! perfect fit.

Thanks!
-james

One comment. The YouTube video with the installation instructions for the rear parcel shelf goes a little fast and isn’t detailed enough. I had to keep pausing and rewinding. Otherwise solid.

The customer service with this company is absolutely fantastic. I can’t say enough about how over the top they were with helping us with our purchases. Today when it seems like no one cares about customer retention this company can show businesses how it’s done. Thank you Qualisports for helping us with our new Nemos! Perfect for our sailboat. Couldn’t be happier.

Useful website, quick sales service/shipping

Shipped fast and works perfectly! Worth purchasing it

3 out of 3 Belugas delivered had minor scratches on the paint (fenders and front fork) Also derailleur hangers bent needing straightened on all 3. Suggest better packaging on those areas and perhaps including touch up paint in the box.

They kept in constant contact with me and answered all my questions promptly. They also went helped me with requests on some documentation which really helped. Amazing customer service!

Thank you!

We originally wanted a white bike but as out of stock ordered a back bike. The one the arrived was red!

Absolutely a great experience. Living on a boat sometimes having to track down people to ask questions is a challenge and takes time. The customer service has been excellent! I had to contact them regarding an issue with my order and they responded within the hour of my sending the message (It was like within 10 minutes!) TWICE and they helped me and made the whole transaction SO EASY! I would recommend this to anyone shopping for an Ebike or any other items this seller has. Thank you very much!