Sent two emails regarding shipping and quality of battery. No response. No communication whatsoever. My item was not shipped out until I sent an email regarding tracking. Just an email that the item w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully m... Se mere
Virksomheden har svaret
The customer service with this company is absolutely fantastic. I can’t say enough about how over the top they were with helping us with our purchases. Today when it seems like no one cares about cust... Se mere
Virksomheden har svaret
It is my update for my review around three years ago: We purchased 2 Voladors to ride trails in the tri-state area. Recently, we changed the car from an Acura RDX to a Tesla Y after figuring out how... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Quality is in our name and we build our products with quality parts inside and out. Qualisports E-Bikes are a great investment in yourself and will change the way you feel, and save you time and money. Qualisports E-Bikes are solid, reliable, great looking, stylish, fun, and affordable means of transportation that allow you to embrace the freedom, serenity, and dependability with enough power to take you on treks around the city.
Kontaktoplysninger
1150 South Milliken Ave, #1062, CA 91761, ONTARIO, USA
- +1 (909) 678-2995
- info@qualisports.us
- qualisports.us
4,1
God
180 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The customer services
The customer service representatives are knowledgeable and very quick in responding my inquiries. Also, the representatives provided me a solution to the issue in question.
11. september 2024
Besvarelse fra Qualisports USA
Thank you so much for your five-star review! We greatly appreciate your kind words. It's wonderful to hear that our communication has been effective and prompt. We strive to provide polite and gracious responses to all inquiries. We're glad you have found our interactions enjoyable. We look forward to continuing to serve you in the future.
Good on line customer service and…
Good on line customer service and availability of spare parts.
8. august 2024
Besvarelse fra Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Besvarelse fra Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Wonderful product
Wonderful product! Fast shipping! And Carlos was so helpful and responsive when I had a few questions after unpacking the bike. Love my Nemo!
31. juli 2024
Besvarelse fra Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The customer support was very helpful…
The customer support was very helpful in solving a technical issue. Thank you!
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Qualisport Dolphin
The ordering and delivery process was easy and fast. Packaging for shipping needs package straps to help delivery people move the heavy awkward box. The Box was fairly torn up on arrival. Protection inside for the widest parts/wheel axles would be good. Fortunately, I can work on bikes and was able to work out the kinks. No major damage.
As for the bike itself. It is amazing! I love it and have ridden almost every day. Everything is working as it should. It is so comfortable and fun! It is exactly what I was wanting and apparently what I needed to get back cycling again.
My only request at this point is some directions/video for removing/disconnecting the back wheel.
Thank you.
5. juli 2024
Besvarelse fra Qualisports USA
Thank you for your four-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Besvarelse fra Qualisports USA
We sincerely apologize for any inconvenience you have experienced regarding the price difference and the delay in communication.
Due to the high volume of pre-orders we received, the service team is actively resolving price discrepancies based on order sequence. Rest assured that a member of our service team will be reaching out to you shortly to assist in resolving any concerns you have regarding the price difference.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation promptly.
Besvarelse fra Qualisports USA
Thank you for taking the time to provide feedback. We're sorry to hear that you feel you didn't receive what you were expecting. We understand that you purchased a 48V charger and noticed that the label on the back indicates 54.6V.
We would like to clarify that this is not an error with the charger. The voltage indicated on the charger label refers to the maximum voltage output that the charger is capable of delivering. In the case of a 48V battery, when fully charged, the voltage can reach up to 54.6V. This is a normal and expected behavior based on the charging process and the characteristics of the battery.
We apologize for any confusion that may have arisen from this discrepancy. We strive to provide accurate product information and ensure customer satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Quick and positive response..
12. juni 2024
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Prompt support
I've enjoyed my two dolphin e-bikes for a couple of years now, but when the controller went out on one of them, I was impressed how quickly support helped me diagnose and fix the problem. In just a few days the new controller arrived, I installed it and was back on the road again!
11. juni 2024
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Very happy with our new bikes and…
Very happy with our new bikes and customer service. We’ve already recommended them to friends who are also e-bike shopping.
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Qualisports USA
Thank you for your fantastic five-star review! Your satisfaction means the world to us. We truly appreciate your recommendations to your friends who are also in search of e-bikes. If there's anything else we can assist you with, please feel free to let us know. Happy riding!
Great customer service. Great bikes.
Qualisports responded to my inquiry the very same day and shipped me the needed part the day after. My old school Dolphin is as good as new. I kinda wish it would break so I would have an excuse to buy a brand new Dolphin with the extra battery.
4. juni 2024
Besvarelse fra Qualisports USA
Thank you for your glowing five-star review! We greatly appreciate your feedback. It was our pleasure to respond promptly to your inquiry and ensure the timely shipment of the required part. We are thrilled to hear that your old school Dolphin is now restored to its former glory. Should you ever need any further assistance, please don't hesitate to reach out. We are here to help. Happy riding!
Excellent!
27. maj 2024
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Always helpful customer service
Always helpful customer service, they helped me find the right screws for an accessory for my bike at another store
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Need a Part
Need a part. Response to request was quick. Part was quickly identified and shipped. Our Dolphin was out of service for less than 2 weeks. Great Support
30. maj 2024
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Qualisports USA has wonderful customer…
Qualisports USA has wonderful customer service.
Carlos is a wonderful and dedicated individual. I am very satisfied with the top-quality service.
Thank you so much.
---
Alexander
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
I had a spoke break
I had a spoke break. It happens. You ride any bike long enough it will happen. Qualisports provided the specifications of the spoke and even options on how to order, through them or even Amazon. Once again, great service.
22. maj 2024
Besvarelse fra Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Had a problem with an order
Had a problem with an order. Qualisports resolved the problem in a equable way. Special thanks to Technical Support Engineer K and K's Supervisor for making it happen.
23. april 2024
Besvarelse fra Qualisports USA
Thank you for your four-star review! We appreciate your feedback. We're glad to hear that we were able to resolve the issue with your order in an equitable manner. We value your business and hope to continue providing you with excellent service in the future.
Fantastic customer service
Fantastic customer service. Fast response. Very helpful. Items shipped quickly and accurately.
2. april 2024
Besvarelse fra Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Besvarelse fra Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.