Citation ISO Certification  Anmeldelser 

We had our audit today with Alan Boud and James Hopton. They conducted the audit in a clear and approachable manner, making the process easy to understand and helping us significantly in the development and continual improvement of our management systems.

We would also like to acknowledge that both Alan and James went above and beyond throughout the audit process, providing valuable insight, guidance, and constructive feedback.

As a company, we feel confident that we are moving in the right direction and are reassured that the improvements we are making will continue to strengthen our management systems and support our future success.

James Hopton went above and beyond to make sure is understood the ins and outs of ISOs. Giving different examples on how the business can work alongside following ISO regulations and guidelines.

I had my consultancy with Nicola Durnan for the ISO accreditation.
She was a big help on explaining everything in great detail for us as a business what was required for the next stages of gaining our ISO certification, With regards to what we need to focus on and keep us on track to pass future audits.

Alan Goud and Dan Hrano were exceptionally helpful during our audit. The easiest and most productive audit I have had and I appreciate their time and energy providing helpful insight.

First annual audit for our 9001 and 27001 - done!
A huge thank you to our auditor, Jenna Lawler. Jenna was very collaborative, experienced and approachable. We particularly valued her practical advice and feedback on how to keep improving our systems.

Alan Boud and Matthew Galvin were both extremely professional and helpful throughout the audit. What could have been a stressful couple of days was handled brilliantly, and their approach made the whole process much easier. I really appreciated their professionalism and support.

Caitlin was amazing , everyone in Citation seems to make a scary and "low fun" process more intersting and human

Helpful consultant (AN) who was well informed, knew how to communicate in a digestible and constructive manner. I felt confident on next steps in maintaining ISO9001 certification.

Another great audit with Citation. Agnes Sopel, our auditor for the day was very professional and efficient and showed an interest in suggesting improvements to our system as opposed to just box ticking.

Steve Reeder carried out our annual audit of our ISO 45003. He was so lovely to deal with, completely put me at ease and was so helpful and knowledgeable. I would highly recommend citation, they are brilliant at what they do. They turned the audit which I was dreading into a really good experience. Excellent service all round.

The assessor of 9001/14001 audit, Wynn Walker, was very professional, experienced, considerate and approachable. Wynn was very helpful throughout the process and we felt comfortable with her presence in the office. Wynn guided the company in ways that we could improve aspects of future audits. Her advice was invaluable and very much appreciated. The overall experience was excellent and we, as a company, feel more confident in preparing our next audit.

Kathryn James, did my annual audit via Teams,
very relaxed, she talked me through each step, and the whole experience was stress free, a lovely lady and very knowledgeable,
Derek

We really appreciate in person ISO audits with Citation. Wayne Thorpe who recently undertook our ISO9001 audit, understands our business and is helpful, knowledgeable and gives good advice. Much better than remote audits. Wayne explains the details, why this or that is required and works with you through the processes. So professional and much appreciated.

We recently completed our ISO 9001 audit with Diane Beck @ Citation, and the experience was outstanding. Their approach was professional, fair, and incredibly thorough. They took the time to understand our processes, asked insightful questions, and provided clear guidance throughout the audit.

What stood out most was their ability to make the audit feel collaborative rather than intimidating. Their feedback was constructive, practical, and rooted in genuine expertise. We left the audit not only confident in our compliance, but with valuable insights that will help us strengthen our quality management system even further.

Thank you again Diane! :)

Kathryn was super helpful and made the certification process really easy and stress free. Thanks so much for your help and support.

Well what can I say, I always get myself so worked up over Audits as I just dont have the confidence in what I do, however working with David Page over the last couple of days quashed that, He made the whole process so much more understandable and put my mind at ease, the suggestions he gave me will make moving forward with my audits a lot more straight forward and I can now streamline a lot of it. I can't recommend QMS enough and if you are lucky enough to have David as your auditor then you will be in good hands. Thank you David :)

We've worked with several ISO auditors over the years, but our experience with Stuart Karney was on a completely different level. From the start, Stuart was approachable, knowledgeable, and genuinely invested in helping us improve rather than just complete an audit.

The advice and support we received has given us far more confidence in our systems and in moving our business forward under our accreditation. Stuart explained everything clearly, shared practical solutions, and added real value throughout the process.

Without a doubt, this has been the most positive and beneficial audit we've had. I would like to thank Stuart personally for his professionalism, expertise, and the confidence he's given us to work through what is required. We respectfully request that Stuart runs our annual audits moving forward.

We have had an excellent experience working with Karen Knaggs throughout our ISO 14001 and ISO 27001 consultancy. Karen has demonstrated an exceptional level of professionalism, knowledge, and commitment throughout the entire process.

Her expertise in both environmental management and information security has been invaluable. She explained complex ISO requirements clearly and practically, ensuring that we understood not only what was required but also how to implement the necessary improvements effectively within our organisation.

Karen was always approachable, responsive, and patient, taking the time to answer our questions and provide clear guidance whenever needed. Her attention to detail and thorough understanding of the ISO standards gave us confidence throughout the consultation process.

The consultation sessions were extremely productive and well structured. Karen identified areas requiring improvement, provided practical recommendations, and supported us in preparing our processes and documentation to meet the requirements of ISO 14001 and ISO 27001.

We would highly recommend Karen to any organisation looking for an experienced, knowledgeable, and reliable ISO consultant. Her professionalism, dedication, and ability to make the certification process clear and manageable have made a significant positive difference to our organisation.

We are extremely grateful for Karen’s support and would be very happy to work with her again in the future.

Regards,

Veronika Riabokrys
Gatwick Cars Limited

Caitlin Wevill made a daunting process actually enjoyable. She was clear and reassuring and helped me to understand exactly what was needed. Who thought audits could be a pleasure!

Great experience today with our ISO annual audit, didn't think I would be writing that! I had the pleasure of dealing with Kathryn James who was very knowledgeable and friendly which helped take the stress from the appointment. If all Citation's staff are like this I would highly recommend using them as we will continue to do so in the future.