Citation ISO Certification  Anmeldelser 

I had the pleasure of working with Diane Beck during our ISO 9001 and ISO 14001 audit, and I cannot thank her enough for her outstanding support.
Diane was incredibly knowledgeable, patient and approachable throughout the entire process. She took the time to explain everything clearly, ensuring I understood not only what needed to be done but also why it was important. Her guidance was practical, detailed and encouraging, making what initially felt like an overwhelming process much more manageable. I highly recommend Diane to anyone going through the ISO certification process. She is a true professional who cares about her clients and wants them to achieve the best possible outcome.
Thank you, Diane, for all your support, guidance and encouragement. It has been a pleasure working with you.

The audit was well structured and supported by clear guidance, helping the process run smoothly. Useful discussions also identified opportunities to further develop and strengthen the ISO 9001 Quality Management System.

I was Audited by Diane Beck, she was extremely helpful during the Audit process and very high level of knowledge, she guided trough this very well and hope that i get her in my next Audits for our Bussiness.

I had a recent ISO27001 audit with Caitlin Wevill. She was very professional, knowledgeable and made the audit stress free.

Going through the Citation ISO accreditation was straightforward with the help of Alan Boud and Ricky Niner whom were both incredibly helpful from start to finish, answering all my questions patiently and going above and beyond to make sure I was satisfied.

I'd highly recommend any other company considering should complete the certification with Citation.

We operate a sophisticated manufacturing plant producing sustainable asphalt pavement preservation materials for which best-in-class environmental and occupational safety and quality management processes are non-negotiable and critical in supporting our Factory Permit and transport industry regulatory approval. Citation ISO Certification allocated to our special case a consultant who proved a knowledgeable, insightful and informative guide and who rapidly understood our processes and gave true and meaningful expression to their summary. The resulting standards tailored to our sui generis procedures properly reflect our responsible approach while providing a useful framework for their consistent monitoring and potential refinement on an ongoing basis.

Kyle was great. Made the audit feel less scary, very knowledgeable and helpful.

Karen Knaggs our consultant from Citations was very professional and knowledgeable, although most of our proceses were in place, we went through all of them and identified a few gaps which we are working on and hopefully achieve certification soon. Thank you Karen

We have been extremely pleased with the support and guidance provided throughout our ISO 45001 journey. The consultant demonstrated an excellent knowledge of the standard while presenting the requirements in a practical and straightforward way that was easy to understand and implement.

Their advice was always prompt, professional and tailored to our business, helping us develop a health and safety management system that is both compliant and effective in day-to-day operations. They were approachable, patient with our questions, and focused on helping us improve rather than simply achieve certification.

Thanks to their support, our assessment process ran smoothly and gave us confidence that our management system is robust and adds real value to the business. We would highly recommend their services to any organisation looking for knowledgeable, professional and supportive ISO 45001 consultancy.

Kyle was brilliant taking us through the process and going over all the key components of the process
Thanks

Andrew North is a credit to your team. Recently done our recert audit for iso 14001 & 45001.
Was a straight forward and well structured audit. Explained each step well. Thank you Andrew for a great experience

Michelle undertook my Stage 2 for ISO 14001 certification and she was excellent. Very knowledgeable and was able to get all my documents sorted very quickly, give me additional guidance and help set me up for integrated audits. I will definitely be requesting her for all my future audits.

Recently had our 9001 and 27001 audits with Jeannette and 14001 with Michelle. Both ladies were friendly, helpful and put me at ease throughout. They made the experience stress free and gave great advice on how to keep our management system that way too, I'm very grateful!
Holly Halpin
Spotbuyer Ltd

Cheryl was fantastic! She made the process of recertification simple and straight forward, letting me know in plain language what was required. Thank you for your guidance and expertise!

From start to finish Veronica Hrituleac was brilliant. Always happy to help, explained things in a way I could understand and made the whole ISO 27001 process a lot easier than I expected. Nothing was ever too much trouble and she was always quick to come back to me when I had questions. A real credit to Citation and I’d happily recommend them to anyone.

Citation, and in particular Chris Irvine, were absolutely excellent throughout the ISO-9001 audit!

It was potentially a very difficult audit because I had only recently taken over responsibility for the ISO-9001 system, and it had not been actively maintained since the previous certification cycle. It seemed extremely daunting, and I actually tried to delay the audit again - I had previously moved it right once, but as this attempt was within 3 days, it would have come with a cost and a negative impact on our certification.

I really needn’t have worried though, as Chris approached the situation with exactly the right balance of professionalism, structure, patience, and practical support. I was almost expecting to be berated and embarrassed for not having kept up to date with everything, but it was the complete opposite.

Chris was crystal clear on the requirements, and very constructive in helping me understand what evidence would be needed to close the gaps, help the business recover the system, and get back into compliance.

I could not have asked for a better auditor for this particular situation, and Chris had a genuine desire to support us to recover, rather than to point out all the failings and write a report with a long list of NCs.

Overall, since I took over the ISO role in the business, all I have encountered at Citation is friendly, professional staff - every email is answered without delay, and they have clear teams at different email addresses to support the journey at each stage.

If I’m completely honest, I would have maybe seen the Citation contract as an area for potential cost savings, but having been through the preparation, seeing their online library/resources (Atlas), an audit, and the follow ups, it would have been a huge mistake! The costs we pay for the contracted services at Citation, and the way they handle everything as a well-oiled professional machine, simply pale into insignificance when I think about the time, cost, and stress involved in the alternative!

It’s a long review, as I genuinely wanted to highlight Citation, and Chris in particular, and detail my exceptional experience throughout the process, in the hope that this company will only continue to grow even stronger.

We have recently had our first audits for the ISO45001 and 27001.
Caitlin Wevill was patient and helpful while I gathered the relevant evidence, making the process a lot less stressful.
Thank you Caitlin!

We recently had our first-year audit for ISO 14001, ISO 45001 and ISO 9001 with Citation, and I cannot speak highly enough of our auditor, Karen Knaggs.
Karen was extremely helpful, professional and pleasant throughout what was a full-day on a Teams call for the audit. From the outset, she put me at ease with her friendly and approachable manner. She was incredibly patient and understanding, taking the time to explain requirements clearly and ensuring that the process felt constructive rather than daunting.
What stood out most was Karen's non-judgemental approach. She conducted the audit in a supportive and collaborative way, which made the experience far less stressful than I had anticipated for our first audit cycle. Her knowledge and expertise were evident throughout the day, and she provided valuable insight while maintaining a fair and balanced approach.
I would highly recommend Citation and especially Karen Knaggs to any organisation seeking a professional, knowledgeable and approachable auditor. Thank you, Karen, for making our first ISO audit such a positive experience.

This was our second annual audit for ISO 14001 and the process remained a challenging one. Leighton Morris was an extremely thorough but fair auditor, ensuring that the information provided met the standards for the certification. The advice offered by Leighton is extremely helpful and will allow us to drive improvement of our management system.

Another brilliant audit experience, thanks to this year's auditor Keith Adams, he took us through the plan for the day and explained the process and what was required of us throughout the process. He helped us understand the type of evidence that was required for each area/clause and ensured that by the end of the audit we had all that we needed to complete the audit. Keith was very helpful and friendly which put us all at ease throughout the day.