Citation ISO Certification  Anmeldelser 

Simon Langston conducted the audit in a professional manner and was clear in his explanations of what was required of us and how the assessment was to be conducted. He was fair in his assessment of our performance.
Communication was hindered by a weak mobile telephone signal his end and non-arrival of e-mails from ours.
It would have been preferable if the list of requirements had been notified to us in advance of the meeting. That would have allowed time for a more detailed discussion of what was required and why it was needed.
Otherwise, it was a thoroughly professional performance on behalf of Citation.

Our consultant Andrew North was very Knowledgeable, friendly and patient. There was a lot to take in but it is great knowing that we have continuous support to get us through.

Leighton was extremley helpful throughout the audit process. A true example of the dedication that the team at Citation has provided over the 4 years we have been with them. I would totally recommend Citation to anyone wishing to take their company through ISO Certification.

We've just completed our ISO 27001 Stage 1 consultancy week with Phillip Lwanga, and it was excellent. Phillip worked through the Annex A controls systematically using the Atlas checklist, took the time to understand how our organisation actually operates, and was clear and constructive wherever he identified a gap. He worked closely with us throughout the week to ensure we had no purple or yellow observations by the end of Stage 1, leaving us with a clear and manageable set of next steps ahead of the Stage 2 audit. Professional, knowledgeable and easy to work with throughout.

We had our ISO audits over the last three days now with Simon Langston. Simon takes a very professional approach to his work as an auditor, clear, precise and no surprises! We value the insights and suggestions that have come during the process, much appreciated. Thanks Simon!

Our Auditor Jerry was extremely knowledgeable and helpful, when conducting our audit. Any confusions were clearly explained, which will help us for next year's audit and help us get the most out of certification

Beware of the Auto-Renew Clause!

I have reposted this because it was removed, and I don't understand why?

While the services provided to us by Citation—HR, Health & Safety, and CQC compliance—have been generally useful and appreciated, I feel compelled to warn other small businesses about a serious contractual issue that has left us feeling misled and seemingly trapped in a £6,000 contract.

Like many others, we initially entered into our agreement in good faith. However, we were not clearly informed that the contract included a strict auto-renewal clause requiring six months' notice for termination—something we were unaware of based on our prior experience with Citation, where no such renewal clause had been present.

When we attempted to exit the contract, having missed the six-month notice deadline, we were told the agreement had already renewed for a further two years, and that there was no way to terminate early. The response felt rigid, legalistic, and deeply unfair—especially considering the clause was not properly flagged at the time of signing.

Citation’s recent offer to remove the next auto-renewal (but not the current one) only reinforces how problematic and unreasonable this clause is. If the clause were truly fair and transparent, such offers wouldn’t be necessary.

For a company that claims to support businesses with compliance and best practice, this kind of approach does not align with the spirit of transparency or fair dealing. It feels like a trap rather than a service, and it’s eroded the trust we once had in the relationship.

I urge others to read the small print very carefully and to be cautious before entering into any agreement. Once you’re in, you may not get out easily!

For those with similar concerns, please feel free to contact me at the Guildhall Practice and I can include you in any updates on the progress of my complaint and those of other disappointed Citation customers.

Veronica was very informative and helpful.
She guided us through the ISO 27001 process extremely well.
We look forward to working with her again

Our consultation with James Hopton was very informative, articulate, precise and friendly.

I have had the pleasure of working with Robert (Rob) Crosby from Citation during our annual ISO 22301 audits, and I cannot speak highly enough of the support he has provided.

Rob is incredibly knowledgeable, professional, and approachable. He consistently takes the time to understand our business, provides clear and practical guidance, and makes what can often be a complex process feel straightforward and manageable. His attention to detail, responsiveness, and willingness to help have been exceptional throughout.

What sets Rob apart is his ability to build confidence and trust while maintaining the highest standards of professionalism. He has been a key contributor to a smooth and successful audit experience, and his expertise has added real value to our organisation.

I would highly recommend Rob to any organisation looking for a knowledgeable, supportive, and genuinely committed ISO professional.

Jenna Lawler was absolutely amazing. She was very patient and explained everything in detail. Best ISO review ever. It makes life so easy when there is someone so experienced to show you and explain everything so easily. Thank you so much.
I just want to say that you have helped me alot and i also have learned alot on how to do things the right way.

Martin conducted our first surveillance audit along with Andrew - both were clear and concise with how our management systems are running and offered guidance on how to navigate the Atlas platform.

Jerry and Malcolm both were very knowledgeable and supportive, I shall recommend to all Companies who will want to get ISO certified
Ekhtiyar

Excellent experience with Citation ISO and Anthony Price. Thoroughly nice chap and would highly recommend.

Signing up to Citation was simple and easy and so was the process of onboarding us as we embark on our first ISO 27001 journey. Our consultant Diane Beck was brilliant, very knowledgeable, patient and diligent throughout the process. She certainly inspired our team to use the tools and platform to not only achieve this accreditation but to build the management system throughout our whole business function. Would highly recommend this serivce! Thank you Diane!

The service delivery from Robert was first class. He was enthusiastic and the delivery flowed. I highly recommend Citation and in particular Robert for ISO qualifiction.

Oliver Manifold, the ISO consultant for University of Huddersfield, was very engaging and effective in his delivery of gap analysis as well as setting up the standard for the university. He's certainly a credit to Citation ISO!

This was a very smooth and professional surveillance audit carried out by Caitlin Wevill of Citation. She was very calm, diligent and friendly, and asked probing questions.

I had my annual audit today with James Hopton at Citation. It was by far the most useful and nicest audit I have had to date. James was personable, knowledgeable, straight forward and when he had finished I felt I was armed to carry out my audits even better than previously. It was also helpful to see someone face to face on Teams, and discuss the business and any difficulties faced around the auditing processes.

We had our audit today with Alan Boud and James Hopton. They conducted the audit in a clear and approachable manner, making the process easy to understand and helping us significantly in the development and continual improvement of our management systems.

We would also like to acknowledge that both Alan and James went above and beyond throughout the audit process, providing valuable insight, guidance, and constructive feedback.

As a company, we feel confident that we are moving in the right direction and are reassured that the improvements we are making will continue to strengthen our management systems and support our future success.