Purr & Mutt Anmeldelser 

2.399
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Se mere

Bedømt til 4 ud af 5 stjerner

I have ordered from this company before and was extremely happy with my purchase, as was the recipient! Definitely a 5* experience!! When I wanted another picture for a gift for my other daughter I di... Se mere

Bedømt til 5 ud af 5 stjerner

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Se mere

Virksomhedsoplysninger

  1. Erhvervsservices

Skrevet af virksomheden

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 86 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(2.399)

94 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Highly recommend!

Ordered a picture of my cat as “The Spoilt Prince”, but by mistake the draft they sent was “The Spoilt Princess” . I emailed them and this was rectified straight away with no fuss.
The canvas I received was fantastic and my husband was over the moon!

15. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A wonderful product

Order placement is simple, the proof arrived promptly and the pictures also, and a few days earlier than I expected.

Really pleased with the quality, the images are absolutely delightful, we are both really pleased with them.

2. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Gigi's Portrait, a Xmas gift from family. …

A voucher for a portrait was a Xmas gift from our children and their spouses. I admit that didn't know if the outcome would be to our liking, however have to declare that we could not be happier and I thank Purr & Mutt for their patience and professionalism.

1. april 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Much better than expected

I was dubious at what the quality would be like, and was worried about the time of delivery, but.....when we received the portrait it was perfect, well created and so fun. It was a mother's day present and she loves it. Delivery time was actually faster than expected. I would definitely use this service again.

27. marts 2025
Bedømt til 2 ud af 5 stjerner

Disappointed

Was excited to get it as a gift. Was so disappointed when I received my order, the photo was damaged and had dents due to poor delivery. The image it self was not what you advertise on your website. It was barely cartoonish, rather looked like a cheap photoshop job done.
Disappointed to say the least, not worth your money

27. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great product and service!

We saw Purr and Mutt's ad on Instagram and liked the look of the finished products and their pricing.
Uploading the images of our dog was simple and straightforward and we were excited to receive the preview of the artwork.
We requested a few changes to the image and these were quickly actioned at a charge of £4.99, which I felt was reasonable.
The finished portrait of our beautiful boy now hangs proudly above the mantelpiece and we couldn't be happier with it!
Thank you, Purr and Mutt :)

30. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Please avoid and use my experience as a lesson

Avoid. Avoid. Avoid. Sent the wrong order (someone else's), massive breach of data protection - who knows who now has my personal details? Asked for a replacement item as soon as possible as error sending wrong item, still not received. Asked for a refund, told as per FAQ's?! That's new consumer law to me! My advice - spend with a competitor, not worth the hassle, loss of personal data, and I'll probably be disappointed with the quality once it arrives. Hey-ho lesson learned!

26. marts 2025
Uopfordret anmeldelse
Purr & Mutt-logo

Besvarelse fra Purr & Mutt

Hi Rosie,

We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we completely understand your frustration.

Firstly, we sincerely apologise for the mix-up with your order. The replacement item was dispatched as priority on the 20th, but it looks like Royal Mail has experienced delays, the tracking does however say this is due to be delivered today.

We take data protection very seriously, and we’re investigating how this error occurred to ensure it doesn’t happen again.

As for refunds, we understand your concern. Because each of our items is custom-made to order, we're unfortunately unable to offer refunds unless the product is damaged or incorrect. That said, we always replace any items that arrive with issues, and we’re committed to making this right for you.

Once again, we're really sorry for the trouble caused, and we appreciate your patience while we work to resolve this.

Kind Regards,
The Purr & Mutt Team

Bedømt til 5 ud af 5 stjerner

Pure joy! Created to perfection.

I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despite her illness - makes each dark day a little easier. This is such a lovely, wholesome gift created with so much care and respect. Thank you for the memories you have given us, both of our beautiful angel Harley, and also the chance to see my mother smile.

19. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Print arrived and there was a line that…

Print arrived and there was a line that wasnt visible on the original picture, we contacted customer service who then sent out the same print again. On the 3rd time we received the correct print. The print was for a present and arrived a month late not great service.

25. marts 2025
Uopfordret anmeldelse
Purr & Mutt-logo

Besvarelse fra Purr & Mutt

Hi James,

We're so sorry to hear about your experience, and we truly appreciate you bringing it to our attention. It’s clear we didn’t deliver the level of service you (and we) expect.

The issue with the second print appears to have been caused by a technical error, and we completely understand how frustrating it must have been—especially with it being a gift that arrived later than planned. While we’re glad the final print was correct, the process should have been much smoother.

We always aim to provide the highest level of service, but we’re human and, on occasion, we fall short. We’d really love the opportunity to make this up to you, so we’ve sent over a gift card as a sincere apology and a thank you for your patience.

If there’s anything else we can do, please don’t hesitate to reach out.

Warm regards,
Purr & Mutt Customer Service Team

Bedømt til 5 ud af 5 stjerner

Quality art…

I like that the company sends a preview photo for you to look over and approve or request changes. I’m not a picky person by any means, but I did think the angle of my dogs head & neck was a little odd. So I made a request to change it. They did exactly what I asked with no hesitation! The art turned out great and we all enjoy it. It’s fun.

7. marts 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Picture is gorgeous

Picture is gorgeous, not impressed with the frame. I paid £78 for the product so don’t think it’s worth the money. Wish I’d only bought the photograph and framed it myself. It’s a gift too, so doesn’t look as expensive as I thought it would.

20. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic product

Fantastic product I ordered as a present - I ordered the framed canvas and it was brilliant. I also got the digital version which was useful to share with others. I didn't even have to make any edits before printing - it was perfect on the first draft

3. marts 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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