Purr & Mutt Anmeldelser 

2.399
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very happy with my experience with purr and mutt Had been gifted a portrait of my own dog a few years ago and loved it so decided to get one for my parents of their little prince Delivery got lost... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Se mere

Bedømt til 4 ud af 5 stjerner

I have ordered from this company before and was extremely happy with my purchase, as was the recipient! Definitely a 5* experience!! When I wanted another picture for a gift for my other daughter I di... Se mere

Bedømt til 5 ud af 5 stjerner

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Se mere

Virksomhedsoplysninger

  1. Erhvervsservices

Skrevet af virksomheden

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 86 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(2.399)

94 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Oldie but goodie

I only had a picture of my dog from the 80s and Purr & Mutt did a wonderful job with it. This was my third dog portrait and all have been better than I expected — which means they are one of the first things you see in my house. Thank you for the memories each one invokes!

4. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

100% happy with portrait and customer…

100% happy with portrait and customer service . We lost our much loved cat , U-Roy , last year . He was my husband’s best friend so I bought the portrait for my husband’s birthday . We both love it . Well done Purr and Mutt .

18. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The portraits turned out even better…

The portraits turned out even better than I expected. Very fast turnaround and I really liked that they sent me a draft of each portrait to see if I liked it before completing the order. Very easy to work with and good communication and updates about the status of my order.

19. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing

Amazing! Got a portrait of my guinea pigs done for my partner and she absolutely loved it! Makes us smile every time we walk past it!

25. februar 2025
Bedømt til 5 ud af 5 stjerner

Love the portrait

Love the portrait. Was a gift for my daughter, she loves it.
Great comms from team
Needed better photos to be sent. No hassle to get them over
Def use again

21. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Well worth it.

I'm so happy with the portrait. It's fabulous. Great company to deal with. Kept in touch and asked for several photos so that they could get it absolutely right. Thanks Purr & Mutt

27. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Slow & Scammy

This company presents itself well, but is functionally a scam. I ordered two photos - one as a memorial for my cat, the other as a gift for my brother. They both took extremely long to produce the initial proof.

The cat photo was fine and is pending some edits (overdue as well) that I would have preferred they saw the need for themselves, but the one for my brother was terrible - he has a long-haired dog and there was no effort to blend the neck and make it look "natural" in the frame. It was clearly just and crop and paste, and why they claim their "artists" don't do that, all evidence shows that they do. There's no effort either to make it look like a part of the oil painting - it's a glossy digital photo, blending terribly into the painting chosen - the lighting is all wrong, the texture is all wrong.

Seeing the quality of the work made me immediately want to ask for a refund. Several days and two follow-ups later, they told me that they couldn't provide one per their FAQs. Which simply means they didn't want to provide one. I'm not unreasonable - I understand if I can't be refunded the full charge because of the "labour" the "artists" did. But it's pure robbery not to be willing to refund even the frame I paid for, since nothing has been issued or shipped.

Completely appalled by this company. It's been almost a month since this process began and I'm not closer to any kind of resolution. Stay far, far away.

25. februar 2025
Uopfordret anmeldelse
Purr & Mutt-logo

Besvarelse fra Purr & Mutt

Hi Colin,

We sincerely apologise for the delay and for missing the mark on your portraits. This is not the experience we want for our customers, and we take full responsibility for falling short in this instance. While delays and dissatisfaction with a design are rare, as seen in our overall excellent rating, we understand that this has been frustrating for you, and we truly regret that.

We have resent your preview with the requested changes and want to assure you that we offer unlimited revisions until you are 100% happy with your portraits. Your satisfaction is our priority, and we are committed to working with you to ensure the final product meets your expectations.

Regarding refunds, as stated in our Terms on our website, we are unable to offer refunds once work has begun on an order. This policy is in place because each portrait is custom-created, and significant time and effort go into the process. However, we absolutely want to make things right and will continue refining your artwork until you are 100% happy.

We truly appreciate your feedback, and we are here to make this right. Please check your email for the updated preview, and let us know if there’s anything else we can adjust.

Thanks,
The Purr & Mutt Team

Bedømt til 5 ud af 5 stjerner

Fantastic image, can't fault it!

Ordered a double image of my 2 cats, from the moment I placed my order I got kept up to date throughout the full process. I liked that you were able to view a proof before it was finally printed too. The whole process from ordering to delivery took less than a week which I felt was very quick for something so personalised. I absolutely love my image, good quality and now I'll always have something to remind me of them now that they are over the rainbow bridge.

7. februar 2025
Uopfordret anmeldelse

Dette er Trustpilot

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