Pure Retirement Ltd Anmeldelser 

I am writing this on behalf of my Father in Law.

Please take the time to read this.

Earlier this year my Father in law's wife passed away. 18 years ago they remortgaged with pure retirement I am not sure of the exact amount they released approx 30 to 40 thousand. The amount owed is now 140 thousand. Now while this I feel is criminal this isn't the worst part as I don't care for inheritance what I do care for is the health and wellbeing of my 83 year old Father in law who suffers with his health.
The property he is in now is not suitable and actually a danger to him due to it's layout. He decided he wanted to move to a flat so he could live out his years safely and in comfort.
Pure life and Enact there solicitors put so many caviats on porting the mortgage to a new property, but we found perfect property found and the sale was going through very slowly approximately 7 months and a week ago
We received an exchange date. As my Father in law had a large house we had to get a clearance company in to empty his house. Which was incredibly stressful for my Father in Law. The Move was booked removals etc he was all packed up in boxes etc. The move was planned for Wednesday when I find out today, the Friday before that Enact Pure retirements solicitors have now an issue and the sale is going to collapse.
The date is 12th December is almost Christmas. My Father in Law is broken, we are as family so upset for him. His worldly possessions have now gone in the clearance and he is living in a shell of a home at Christmas absolutely devastated.
Reading other reviews it does we are not alone in this experience of Enact, doing this.
This is quite honestly the most disgusting thing I have witnessed from a company.
Now I know I will get the standard reply to this review.... About law/paperwork etc
But these people are heartless no consideration for the Human element at all.
I hope you all sleep well at night.

Ask yourself one question before using these companies. Do you think anyone employed by Pure retirement would advise there own parents to take equity release? Then you have your answer...

The people at Pure Retirement were polite, friendly and gave information in a clear and timely manner. I was kept informed at every stage and was surprised at the speed it took from start to finish.

Very helpful and patient with a difficult situation

Everybody were so very helpful and the process was done well within the estimated time frame

The procedure to request funds was clear and easy.

Very efficient and smooth process. Easy interactions between myself, my financial adviser and Pure.

Everything was easy to do and in a quick timescale as usual.

Very efficient speedy process. Phone calls very polite and to the point

The process was largely handled by the financial adviser Age Partnership. Their agent impressed with his knowledge and thoroughness in preparing for my application for a further release of equity. My only criticisms are that the process was rather drawn out and that it was not made clear early on that I would not need a solicitor this time. I was also surprised that a formal valuation of my property was required this time, whereas it was not for my first application about 5 years ago.

When it came to the part played by Pure Retirement, that seemed to consist of checking on what stage had been reached. Unfortunately, several days were wasted in obtaining the funds because, after I had returned the completed acceptance form, someone phoned to say that it was not the latest version and that I would have to complete the latest form. When this arrived, I checked it carefully and found that it was identical to the first. Also, the covering letter was not addressed to me but to "Sirs", whereas the first, which I had been told was wrong, was correctly addressed to me. When I phoned to point this out, reference was made to a manager, who decided that the form I had already returned was acceptable.

I have had experience from Pure Retirement for over a year now and it is very easy to get in touch and talk to someone regarding my query

Clear - sound communication and personal advice. No hassles and polite staff.

Excellent communication. Very good at explaining each step. Not ‘pushy’ at all .

All straight forward and professional

Straight forward timely explanations .Kept fully informed absolutely no hassle .
we would have no hesitation in recommending them to anyone.

The company have dealt with my requests quickly They made the process easy to understand and are friendly and helpful. I have used them in the past and feel happy with their help. I would recommend them to others.

Very helpful staff and the whole process was extremely easy.

Quick response, knowledgable and helpful people who knew how to do what I needed to do - or knew someone who did and passed me across.

I wanted to take some more of my draw down for a bathroom refurbishement and it was so easy to send in the request for the extra money. I had a phone call to check on a few details and then once I'd returned my completed form the money was in my account in good time.