Pure Retirement Ltd Anmeldelser 

Excellent service through our agent liaising with Pure on the conditions off our loan.
Disappointed that we had too find a new survey at considerable cost too us, despite a previous Pure loan and then having an overview of our priority value.
Didn't hear from Pure for a few weeks, as the documentation they said had been posted out previously, was
not received. That was concerning, as our private documentation went elsewhere.
Eventually after a period of nearly two months, the funds were transferred.
The timeframe

Good communication and ease of completing and submitting paperwork

now things have settled down and I have got into the routine ,very pleased

The excellent overall service offered by your company including easy to complete forms and quick responses to questions and emails by your advisers.

It took about two weeks but we got there in the end.

I found the communication second to none I was kept up to date all along the process
Great and careful explanations I’ve been very grateful for the 100% service

Pure made everything straight forward with clear steps in regards to the process.
The staff were very friendly and helpful and answered all my queries quickly so we were able to proceed.

Professional approach by all staff we were in contact with. Friendly approach in telephone conversations and documents are easy to complete.
Speed of service is very good.

The decisions were quick, the only thing i would say, they need look at more comparisons when it comes to the valuation of your property. I feel the serveyer was quite negative about our bungalow. The. Money came through on the date they said.

Pure retirement have helpme to have the life everyone who retire should have not to worry in later life enjoy life after working for 40 or50 years thankfult9 th8s company

Quick & efficient service

The whole process has been seamless, quick and very efficient.

Pure are always immediately responsive and make things easy to manage and simple to administrate.

The company helped me get what I wanted swiftly.

Outstanding customer service as usual. I really cannot recommend Pure Retirement highly enough

The process of accessing some more of my drawdown was very straightforward. The form are easy to understand and the whole process was quick and easy.

The process of the application, now submitted by a third party was slow at times However, overall it was hassle free and straightforward. The cost of third party advice was surprising considering the commission paid by Pure Retirement, to the third party. Having previously applied via a national building society, we prefer the old process. However, risk management and woke has now overtaken common sense.

The procedure to release funds from the agreed drawdown facility is very antiquated and slow. The customer service is not great at all, so make sure that you make any request for funds well in advance to avoid getting caught out. Three weeks minimum is required, which is totally unacceptable in the 21st century.

Good staff, helpful and pleasant to deal with. Had the atmosphere of a small intimate company.