Pure Electric UK Anmeldelser 

There was a pretty terminal fault with the scooter despite all use within normal operation - I followed what I thought was quite a sensible returns procedure - Pure reviewed the fault and were very fair in their assessment. I had geared myself up for a dispute based generally on the industry. i was really surprised at the professionalism of Pure - good comms and thorough but fair investigation. Very pleased with the outcome. the responses werent immediate but I think it was justified and considered. Shout out to Lauren for the extension of the warranty to account for the investigation time. Altogether would whole heartedly recommend this company as a scooter supplier

Thank you for your help and timely response. thank you

Absolutely love this escape. My first Pure, and the brand name alone reeks of quality!!!!

Lauren made the experience seemless and resolved my query with care. Thank you

Refurbished scooter arrived with a fault. Sent it back to be fixed and it arrived with a broken lamp...and then a week later the same fault develops again.

Absolutely ZERO customer service numbers to call, so it's back to sending another email and waiting a week for a reply.

By the time the fault develops and you get it fixed it's usually about a three to four week process.

Can not wait for this company to go under ✌️

Good communication
Speedy delivery
Great product

The worst product I have ever brought! My adult son’s scooter broke the frame snapped at the front. He only weighs 10 stone so it’s not that he is over weight. He used this scooter to get to and from work. I booked it in with pure electric as was under warranty only had it 8 months. They have refused to fix it said it is a right off, they offered me them to get rid of it or I pay £20 to get it back baring in mind I sent it August the 3rd and took them a month to get in contact with me. I refused everything as I have just thrown £300 away, they still was not owning up to anything blamed everything on my son which is all lies there word against mine. I sent the scooter beginning of August and only just getting delivered today end of October the most awful customer service I am now out of pocket and without a scooter, I will never ever buy another product off these so please be aware! They are no help you can just about get hold of them!

Very disappointed with this scooter. Despite the advertised range of up to 62 km, I only get 25–30 km on a full charge. The first 18–20 km are fine, but after that, the power drops dramatically. Below 35% battery, it struggles with hills and sometimes barely reaches 8 km/h.

I weigh only 70 kg, keep the tyres properly inflated, and store it indoors at 22°C. Customer support claims that getting around 50% of the advertised range is normal, which is unacceptable in my opinion.

Poor battery performance, significant power loss, and disappointing customer support. I would not recommend this scooter.

Samantha sorted my problem with broken charger very quick she was amazing credit to the company
Maybe u should have more chargers in stock quicker

Extremely poor customer service, I purchased a scooter yesterday before the 2pm cut off for next day delivery. I have received no updates or tracking details. I have tried to contact customer services several times and no response. I would not recommend and I now do not want the scooter, because should I have any issues with it you cannot get hold if anyone to help. All they offer is useless AI chat. Which has not resolved anything for me.

Ordered a charger it was wrong I emailed and a colleague called LEE he helped me with my return and then helped me getting the correct charger was back and forward with other people but Lee was straight up and helped straight away so very much appreciated

Absolutely shocking company
Be very careful .
Having purchased two of there Ebikes
The bikes are great but sadly as they decided to concentrate on scooters are no longer interested in supplying spare parts (or any other after sales service for that matter) for there products

I had a question with a battery situation going on with my pure scooter !, The team ( extra thanks to Maya) were everything you want from a customer support department , quick to respond and acknowledge my concern , and give me the advice and options i required .
It was really great to receive follow-up emails to check in on my scooter, and how it was performing . Many thanks. CT.

Waste of money! My e-scooter developed technical issues just 7 months after purchase, and I even had to pay to get it disposed of. No warranty support, no proper communication, and absolutely no accountability. Extremely disappointing experience. Avoid!

Needed my sons scooter fixing. Despite it being out of warranty the service was amazing. They replied back to emails efficiently. The payment process was straight forward and I was updated on the courier and the repairs needed. Highly recommend and will be using them again in the future

When I had a query, I spoke to Samantha who was incredibly efficient, and helped me with my question. Very professional and friendly, top service! Thank you Samantha <3

Initially, the preset pin did not work, but Lisa in the support team was very helpful and patient with me and sorted my issue. Thanks Lisa!!

We dealt with pure on two occasions firstly with my sons scooter, it developed various faults, so returned to Pure as currys the retailer was useless, I dealt with Lauren in the first instance, she was very professional, and Etienne then took over my case. Etienne arranged a replacement in my sons instance, then as my husbands scooter (different model) had developed a fault Etienne again to the rescue, Thankyou so so much for all of your help, you're a credit to Pure Etienne

Had an issue with my charger. Went to the site and saw they were out of stock so I contacted customer service. Within a day Lee contacted me and helped me purchase a new charger sent directly from the workshop. Very helpful and prompt. Received the new charger on next day delivery.

Used this service through curry’s, asked if they could fix the product I bought a while back. Was designated a lovely lady called Lisa, who not only was really patient but extremely helpful and kind. The product came back absolutely fab and looking almost like new.