I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The tech was unfamiliar with my GE dryer and charged more than expected without resolution. Then proceeded to provide me with an absorbent amount of money to repair the unit that was beyond its value... Se mere
Virksomheden har svaret
Making the appointment with puls was easy. Farid came, assessed the problem, and fixed it immediately. Very knowledgeable and explained the problem in detail. Thank you, Farid and puls.
Virksomheden har svaret
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Se mere
Virksomheden har svaret
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If I can give this less Stars I definitely would I know around April not quite sure of the day cuz it's been 3 months now and still no assistance from them just a whole bunch of liars
If I could give them no Stars I would I had a technician from puls come out to my home to do a specific job he realizes that it was working and he didn't need to do anything further but he decided to see if he could fix something else and he couldn't,but before he realized he couldn't he knocked down my wall and stole my pipe to my washer and left a whole lot of water damage in my laundry room I reached out to Puls for assistance with the matter they gave me the runaround I sent them pictures to let them know that this occurred they still gave me the runaround then they said they're going to reimburse me but they lied I have received nothing so I just wanted to let others know do not do business with them they are a bunch of liars and also it seems like they don't know what they are doing as far as some technicians I can't say all I can just speak of the one that came to my home don't do business with these people
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi, Charlene, we are truly sorry for the inconvenience that this has caused you.
We have checked your account with us and checked the details regarding your concern. It has been confirmed that the reimbursement was already processed to the account that you provided to the team, and the transaction report has been sent to you.
Given this, the team highly advises you to reach out to PayPal to have this double check and feel free to submit to them the transaction report that we sent to you.
Read and judge for yourself
Read and judge for yourself. Tamim, the second technician, deserves credit. He was professional, knowledgeable, and ultimately solved the problem. He replaced the water valve that should have been replaced during the original visit instead of using glue.
My issue is not with Tamim. It is with Puls and the first repair. I paid over $300 for a repair that lasted about a week because the failed part was glued instead of replaced. That led to two weeks of inconvenience, multiple rescheduled appointments, poor communication between Puls and its subcontractors, a leaking refrigerator, and no ice.
The problem was finally resolved, but only after a second technician corrected what should have been done correctly the first time. Tamim earned five stars. Unfortunately, my overall experience with Puls did not.
Update: Puls responded by apologizing for the scheduling issues, but they did not address the underlying problem—the original repair was not performed correctly, which led to a second repair and additional expense.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
We sincerely apologize for the scheduling complications and inconvenience that this has caused you. We absolutely understand that you value your time, and we never wanted to keep you waiting or put in such a terrible situation. Please accept our apologies for what happened with the appointment.
Kindly let us know if further assistance is needed.
Thank you so much for your understanding and have a good one.
Milan was a very courteous and…
Milan was a very courteous and knowledgeable technician that went the extra mile to explain and complete the repair to our Cafe GE stove.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Overcharges for services!
This company over charges for their services and then when you say you don't want to move forward with the repairs, the technician lets you know that Puls forces them to be aggressive in the pricing or they get in trouble. Not a good company to use!!! AVOID THEM!!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi , thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
I truly appreciate his service
I truly appreciate his service. He was on time, courteous, and completed the job quickly and at a great price. I will use and recommend his services in the future.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was friendly and efficient.
Technician was friendly and efficient.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us, Jeff! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Terrible business
Terrible business! Do not waste your money! The tech will come out and you’ll be charged $90-118, just for him to say yep there’s a problem. He’ll ask you to pay another ridiculous amount of money for a part and then another $100+ to fix it. Use your local handy man up the road, trust me! Jon the manger will just say “I’m sorry” and poor Ruth is scripted on the customer service side. Do not expect a refund when you get poor service or NO service.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Amy, thank you for sharing your feedback. I completely understand your frustration regarding the charge, and it is never our intention to leave you feeling disappointed with our service or business model.
As initially discussed and explained over the phone and email, while we respect your perspective, we cannot issue a refund for the service fee. Our technician arrived as scheduled and fully rendered their professional assessment, which covers their time, travel, and diagnostic expertise.
If you believe the assessment was inaccurate and wish to dispute this further, please provide a copy of a secondary service report for our management team to review. We take your experience seriously and will re-evaluate your case upon receiving that documentation. You can respond to the email sent to you. Thank you!
NO HELP
Tech came out. Identified the issue. Unable to repair, needed part. Never heard back. Had to call, TWICE, they were unable to get in touch with tech. Have no solution! $90.00 for nothing! Called another company. They came out same day and installed the part. They obviously don't vet their contractors very well!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hello James, apologies for any inconvenience caused. May we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Kindly respond to the email sent. Thank you!
SCAM - Be warned!
I would leave 0 stars if I could, but can't. I had my washer fixed in less than 30 minutes with 2 screws and it cost $290. They say they don't pressure you into moving forward with the repairs, but my tech was super persistent and pressured me into saying yes to move forward. DON'T USE THEM.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Brian, thank you for providing your feedback. We also received you NPS feedback stating that 'Marco was a great technician. I think the price that was charged was ridiculous and was not worth it, but I know that is Puls and not him personally. '. No worries as we'll be having this reviewed internally and sanction will take place. Thank you!
Ripped off
I have used Puls in the past with great success, so I called them to replace the igniter in our Samsung oven. The technician arrived early, checked the oven, and replaced the igniter. I was then billed $386 to replace a $36 part that took 20 minutes. The customer service group would do nothing to address my concerns. I got ripped off. Don't use Puls.
After reading your response to my review, it is nothing more than a pathetic excuse to justify overcharging customers for simple repairs. I never agreed to the charges, I didn't sign anything approving the charges, so stop your BS about transparency. You ripped me off and I stand by that.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
We completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Save yourself and hire someone else
UPDATE : Now the company wants to see my paperwork for the other company's advice and call. I will not be providing my personal information. I assume this is to establish this is a real review. Trust me it is a real review and I am happy to share a photo of the service technician's vehicle take by my security camera. This company is a sham for excessive fees. Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone calls from California about this wasn’t covered under warranty. There would be a service call. The technician Edwin showed up never took the dryer apart never looked at the dryer to determine what was wrong with it but estimated it was gonna be a couple hundred dollars to repair it. He was here less than 15 minutes and charged $122 for extra services to swap the electric cord to a different dryer. I would say Service was less than professional and the guy showed up in about an $80,000 jeep with no tools or parts except for his tool bag with drill and screw drivers he carried into the house. save yourself the hassle and hire flamingo appliance factory repair. They got it right at a reasonable fee.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hello Karen, apologies for any inconvenience caused. May we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Kindly respond to the email sent. Thank you!
Hi Karen,
We received the updated review you posted, and we understand that you declined to provide the document we requested to review your request further. Unfortunately, without the document, we'll not be able to proceed in reviewing your request.
Thank you!
Besvarelse fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Speedy fix!
Speedy fix!! Definitely calling Miguel again when in need!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They use independent contractors to service your appliances. The tech they sent over was not knowledgeable about my repair. I was expecting a tech with a van or truck. I got a tech with a car. On the website they state an $89.00 diagnostics charge. I was charged $109 dollars which they say will be taken off if you do the repair. He said I needed a drain hose for the washing machine and had to order the part. Once he had the part he informed me he is no longing working with PULS.
I contacted PULS asking for a refund. They refused. I am out the $109. I had to hire a reputable company to do the repair. It was the drain valve and not the hose. DO NOT USE THIS COMPANY. Hire a reputable company. Do not make the same mistake I did.
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Hi Rex, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Excellent!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Refrigerator Repair
Puls was quick to respond to my concerns and get a repair person out to my home as requested. The repair person was punctual, courteous and very informative.
I will definitely use their service in the future.
3. juli 2026
Besvarelse fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Got diagnostic done on 7/3
Got diagnostic done on 7/3, payed for part at that time and now 7/12 and had to call customer service for update. They were going to reach out to technician for an update and get back to me 7/10. Still no update.
3. juli 2026
Besvarelse fra Puls
Hi Khal,
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
Excellent Work— Personable Technician
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to prevent reoccurrence. We will definitely call Puls when we need an electrician in the future. We highly recommend Puls to all.
3. juli 2026
Besvarelse fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
The technician was knowledgeable and…
The technician was knowledgeable and repaired my oven in minutes
3. juli 2026
Besvarelse fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
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