Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Kontaktoplysninger
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3,7
Middel
128 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
23. september 2024
Uopfordret anmeldelse
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
30. august 2024
Leider kam bei und das Produkt…
Leider kam bei und das Produkt beschädigt an. Das lag allerdings an dem Lieferanten, das paket war beschädigt.
Der Service ist Top, mir wurde sehr schnell geantwortet und mein Fall wurde gelöst.
Sehr zu empfehlen
Danke
Allerbeste Grüße
13. september 2024
Uopfordret anmeldelse
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
8. august 2024
Uopfordret anmeldelse
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
27. juli 2024
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
20. juli 2024
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
26. juli 2024
I sent a email regarding a product I…
I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.
24. juli 2024
Besvarelse fra Proleep
Hi Steven, we sincerely apologize for the inconvenience.
We have checked our email records but did not receive any emails from your email address. Could you please reach out to us at support@proleep.com and mention your order number? It would be helpful if you could contact us from the email address you used to place the order so we can assist you immediately.
Thank you for your understanding, and we look forward to resolving this for you promptly.
Blackout Kit for 3 & Y
The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.
26. juni 2024
Besvarelse fra Proleep
Hi Rayes, we’re sorry to hear that the item didn’t fit as expected.
Could you please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN?
Our team will review the details and solve this issue for you promptly.
Thank you!
Excellent communication and customer…
Excellent communication and customer service from Maurine. Great quality products aswell.
5. august 2024
Uopfordret anmeldelse
I had an issue with their Dashboard…
I had an issue with their Dashboard Cover and they were great at helping me, even sending me a new one. Maurine at Proleep was very professional and a pleasure to deal with, one of the best customer support experiences I've ever had
31. juli 2024
Uopfordret anmeldelse
I got what I thought I was gonna get!
26. juni 2024
Pleased Customer
Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.
15. juli 2024
Uopfordret anmeldelse
Ordered on a bit of a limb
Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!
22. juni 2024
It simply doesn't fit
It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible
13. juni 2024
Besvarelse fra Proleep
We apologize for the inconvenience caused by the fitting issues. To resolve this as quickly as possible, please visit proleep.com/report and follow the simple steps provided. Our team will get back to you promptly to assist you further.
Good service , good aftersales aswell
Verry Good comunication in aftersales , I had a product issue and was able to get the part returned and received my puchase vallue back
thanks to the good follow up and communication with the vender
12. juni 2024
Helpful customer service
Helpful customer service. They stand behind their products as well.
8. juli 2024
Uopfordret anmeldelse
Placed an order on 26 June
Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...
Order 24302
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra Proleep
Hello Ole,
I’m truly sorry to hear about the frustration you’re experiencing with your recent order.
I wanted to assure you that your order (24302) was shipped on June 28, just two days after it was placed. This falls within our typical processing time of 1-4 business days. The package is currently with your local carrier.
To get the most accurate update on the location and expected delivery time of your package, we recommend contacting DHL directly. However, if there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.