Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Kontaktoplysninger
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3,7
Middel
128 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Parcel arrived timely but tape was not…
Parcel arrived timely but tape was not sufficient to glue. After sending some pictures I received stronger tape which worked.
Unfortunately the parts doesn’t fit very well so if you want a perfect replacement I will not recommend it. I can live with it though..
14. december 2024
Great products…
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic.
Great customer service.
20. november 2024
Great customer service
Great customer service. A product arrived with some damage (presumably from shipping) and the issue was resolved very quickly with good communication from Proleep.
20. november 2024
Problem fixed!
I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!
8. december 2024
Uopfordret anmeldelse
Bad tejp. Falls off.
The product looks good. But the tejp included wasnt sticking to the panels.
Even though I added a lot of tejp myself, it doesnt really stay in place. 😒
12. november 2024
Driver door doesn’t fit or stay on
10. november 2024
Super responsive!
Often experienced same day or next day at the latest responses and felt an eagerness to help.
30. november 2024
Uopfordret anmeldelse
Great service and product
The product was exactly like advertised and much higher quality than I expected from the price.
I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.
28. november 2024
Uopfordret anmeldelse
Teuer und nicht besser als bei Alibaba
Teuer und nicht besser als bei Alibaba. Wollte nach wiederholter Reklamation mein Geld zurück. Taten erst so als ob es kein Problem wäre, am Schluss bekam ich nur einen Gutschein für ihren Shop. Das grenzt an Betrug.
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Proleep
Dear Baptist Grill,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced regarding your order.
PayPal’s policies restrict sellers from issuing refunds through their platform for transactions older than 180 days. Since your order was placed on January 15th, 2024, this limitation prevents us from processing a refund via PayPal.
Other payment providers, such as Visa, Mastercard, or American Express, do not impose such restrictions, allowing for refunds beyond this timeframe. Unfortunately, PayPal’s policy leaves us with limited options. To address this, we offered a store gift card of equivalent value to ensure you receive compensation for your purchase.
If there’s anything more we can do to assist you or if you have further concerns, please contact us directly at support@proleep.com.
Thank you for your understanding.
Warm regards,
Proleep Team
Looks good but the double sided tape…
Looks good but the double sided tape inside wasn’t strong enough both ends
24. oktober 2024
Customer service provides no resolution
Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.
23. oktober 2024
Very nice and professional team/support.
20. oktober 2024
Stickers come loose
The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money
24. oktober 2024
Besvarelse fra Proleep
Hi Diego,
We’ve already reached out to you by email to resolve this issue. Please check your inbox at your earliest convenience so we can assist you further.
Best regards,
Proleep Support Team
Besvarelse fra Proleep
Hi Jonathan,
We’re truly sorry to hear that your product arrived damaged.
Please reach out to our support team directly through this link, where we can assist you further and arrange a solution ASAP:
https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN
Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
The Proleep Team
Excellent Customer Service
Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.
4. november 2024
Uopfordret anmeldelse
Great customer service with very quick…
Great customer service with very quick and friendly response. Website was easy to navigate to report any issues.
20. oktober 2024
Uopfordret anmeldelse
Great experience
Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!
14. oktober 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.