Nurse Rhoby conducted our online test in the most professional yet friendly manner. She talked us through the process, helping us to overcome technical problems like unmuting the sound. She also staye... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having bought the kit we had no idea what to do with it. There needs to be full instruction in the box!! However we rang pronetics who talked us through the whole process beginning to end. Then we wer... Se mere
Virksomheden har svaret
Our observed LFT's were arranged 2 weeks previously. Despite reservations and concerns the customer service was extremly helpful each time I called. On the day Vincent guided us through, he was punc... Se mere
Virksomheden har svaret
Kristian was very helpful and did not rush us. Being techno novices Kristian was very patient with us. Explained everything thoroughly step by step. We were made to be very relaxed by the whole experi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Project Screen by Prenetics
Skrevet af virksomheden
Project Screen by Prenetics is a world leader in COVID-19 testing. Each day we help Britain get a step closer to normal, everyday life. We offer a range of gold-standard, UK Government approved Covid-19 tests and services, including the UK's mandatory Green Day 2 Arrivals PCR Tests, Amber Days 2 & 8 Arrivals PCR Tests, Test to Release PCR Tests, Fit to Fly PCR Tests, General PCR Tests, and Lateral Flow Antigen Test Kits.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Choose between ordering one of our home Covid-19 test kits or visiting one of our innovative Test Pods at 20 locations in the UK.
Home Covid-19 Test Kits are shipped via Royal Mail Special Guarantee and include a free Royal Mail Tracked 24 return envelope. Please note: Royal Mail's business days are Monday to Friday - please consider this when placing your order or returning your sample to the laboratory. Tests taken at our Test Pods in England are couriered daily to our laboratory at 4pm. Learn more about our delivery & return details here: https://www.projectscreen.co.uk/delivery-returns/
Once we have received samples at our laboratory, results will be delivered online within 24 hours. You will be notified by email when your results are ready.
Kontaktoplysninger
Unit 2, Orpington Business Park, Faraday Way, BR5 3AA, Orpington, Storbritannien
- care@projectscreen.co.uk
- projectscreen.co.uk
4,4
Fremragende
19 t anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Project Screen by Prenetics
Good day,
Thank you for your feedback, it is very much appreciated.
We try our best to ensure that we make the testing process very convenient for every customer.
Please feel free to reach out should you require any assistance.
Stay safe.
You can not understand how to do it I…
You can not understand how to do it I don’t know how old people do this
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Julie,
I would like to firstly apologize for the stress and frustration this has all put you through. This is not what we as Prenetics stand for and we wish to deliver satisfactory service to each and every customer of ours.
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Take care
Besvarelse fra Project Screen by Prenetics
Good day,
Thank you for your feedback, it is very much appreciated.
We try our best to ensure that we make the testing process very convenient for every customer.
Please feel free to reach out should you require any assistance.
Stay safe.
Lovely polite lady
Lovely polite lady. Talked through the whole process. Her accent was quite strong and she was wearing a mask therefore communication was a struggle I kept having to ask her to repeat. Received results within an hour.
20. oktober 2022
Besvarelse fra Project Screen by Prenetics
Good day,
Thank you for your feedback, it is very much appreciated.
We try our best to ensure that we make the testing process very convenient for every customer.
Please feel free to reach out should you require any assistance.
Take care
It's wasn't has bad a I thought for a…
It's wasn't as bad as I thought for a online service. Customer repesentive forget to tell me to write on test card. Fit to fly certificate came back within 1/2 hour not bad.
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Ms Muir,
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
We look forward to working with you again for any future testing requirements that you may need.
Best Wishes
Project Screen by Prenetics
Observed COVID LFT tests
Nurse Wendy talked us through the whole process very clearly. We didn’t feel at all rushed and we were able to ask questions. All in all a very good experience
20. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi JP,
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
We look forward to working with you again for any future testing requirements that you may need.
Best Wishes
Project Screen by Prenetics
Great staff
Great staff. Very professional and helpful. Responds quickly to queries. Spoke to a man called Tshego. He was fantastic. After panicking, he reassured me that my test result means negative and sent me an email as he said he would. He made me feel so much better. He called me when I was on hold and was very polite
20. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Project Screen by Prenetics
Dear Emma,
We are thrilled to hear that you have had an easy and straightforward testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly appreciate you for trusting us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
With Health
Project Screen by Prenetics
Besvarelse fra Project Screen by Prenetics
Hi Mark,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
Our customer centricity is centered on customer service excellence, making our services efficient for every customer and providing the best possible resolutions.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Very professional
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Dear Denise,
We are delighted to hear that you have had an easy and straightforward testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly appreciate you for trusting us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
With Health
Project Screen by Prenetics
Was really nervous about an bserved…
Was really nervous about an observed lateral flow but needn't have worried the nurse Amour was lovely. She explained everything and was so patient and nothing was rushed. Was so quick and easy and got results through no problem. Would definitely use again if we had to
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Sarah,
Thank you for taking your time to share your positive feedback.
We try our best to ensure that we make the testing process very convenient for every customer.
We appreciate and value you.
Please feel free to reach out should you require any assistance.
Stay safe.
The whole procedure was really easy and…
The whole procedure was really easy and all of the people we spoke to were really helpful
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Steph,
Thank you for your feedback.
We are delighted to know that we were able to create a very easy and fluent customer experience for you.
Our customer centricity is centered on customer service excellence, making our services efficient for every customer and providing the best possible resolutions.
We wish to hear from you again in the near and distant future.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Nurse very helpful
18. oktober 2022
Besvarelse fra Project Screen by Prenetics
Dear Jennifer,
We are delighted to hear that you have had an easy and straightforward testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly appreciate you for trusting us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
With Health
Project Screen by Prenetics
Much easier than I thought it would be…
Much easier than I thought it would be but this is thanks to the patience and help given by the clinician
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Dear Julie,
We are thrilled to hear that you have had a fantastic and rapid experience with us. We strive in providing the best and quick service to our clients during these times.
Thank you for trusting us to fulfill your testing needs.
We appreciate and value your positive feedback.
Please feel free to reach out to us in future should you require COVID testing.
Easy to do and great customer service
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Dear Michael,
We are delighted to hear that you have had an easy and straightforward testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly appreciate you for trusting us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
With Health
Project Screen by Prenetics
Confusing initially
The Nurse Wendy was very good professional but friendly disposition once I connected with her via zoom all straightforward and well explained.
Before the test I was sent a confusing amount of emails some containing irrelevant information and the video showing how to complete the test seemed to be for an unobserved test and was narrated too fast. If I had followed the advice on that video I may well have activated my test too early causing all sorts of stress and issues.
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Elizabeth,
I would like to firstly apologize for the stress and frustration this has all put you through. This is not what we as Prenetics stand for and we wish to deliver satisfactory service to each and every customer of ours.
Thank you for your feedback, it is very much appreciated as it will aid us greatly in improving our customer experience in regards to interacting with our system.
Take care.
Nurses were great
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Dear Christine,
We are delighted to hear that you have had an easy and straightforward testing experience with us. We strive in providing the best service to our clients during these times.
Thank you for taking time and sharing your positive feedback.
We truly appreciate you for trusting us to fulfill your testing needs.
Please feel free to reach out to us should you require COVID testing in future.
With Health
Project Screen by Prenetics
Easy to use
Nurse Xandor talked us through the process even when we weren't able to use the phone to access the call.
Very easy to use and the certificate arrived within the expected time frame.
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Greetings,
Thank you for your feedback.
We are glad your experience was pleasant and we thank you for your support.
We look forward to serving you again.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
very helpful when we got sound took 3…
very helpful when we got sound took 3 attempts
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Mrs Sharon,
Thank you for taking your time to share your positive feedback.
We try our best to ensure that we make the testing process very convenient for every customer.
We appreciate and value you.
Please feel free to reach out should you require any assistance.
Stay safe.
Helpful nurse Amour helped us do our…
Helpful nurse Amour helped us do our virtual lateral flow test
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Greetings,
Thank you for your feedback.
We are glad your experience was pleasant and we thank you for your support.
We look forward to serving you again.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Straightforward
Although it seemed daunting it was actually quite straightforward. All communications with staff were excellent and very professional
19. oktober 2022
Besvarelse fra Project Screen by Prenetics
Hi Dermot,
Thank you for your feedback.
We are glad your experience was pleasant and we thank you for your support.
We look forward to serving you again.
Please feel free to reach out to us, should you need a Covid test.
Stay safe!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.