ProblemShared Anmeldelser 2.909

Great experience with ProblemShared - they were quick to respond to me and really held my hand with my application and also extended it when I couldn't complete all the forms on time.
My assessor, Kerenhappuch was amazing and even called me late at night to let me know my diagnosis when I couldn't make the earlier time due to work.
High recommend and thank you again for your help.

Overall my experience with my assessor Lisa Manser was excellent she was very kind and helpful. The whole diagnosis process was really well executed and Lisa was very patient with technical issues (the 5 stars are for her). However, one criticism towards the generic service (not a reflection on my assessor) would be that when I gained my appointment it landed on a working day that I could not take off. Therefore, I asked for another date. I was warned that if I didn't take one of the two dates I cannot reschedule again. Although I do understand the pressures on the service it is not helpful to have such an inflexible system. It is already quite nerve wracking to go through this and waiting times are high so to have waited for a long time to be told take the date or you wont get another one (my words) it is upsetting and not very helpful. Considering this is a mental health provider it needs to be considerate towards this if I took this into consideration I would have given 3 stars but I did eventually have a really kind assessor as suggested who was amazing.

The whole process from start to finish was of a very high standard. It took just under 12months instead of the extremely long wait for an autism assessment with the NHS. Which I am very grateful for. My daughter was very anxious about the assessment but Helen the assessor put her at ease straight away and we both found the experience extremely thorough.
We both would highly recommend Problem Shared.

First assessment went really well. But the diagnosis couldn’t be confirmed. It took a little time to get clarity around this. However, a thorough explanation was given shortly after along with my full diagnosis.

Lovely therapists. Very calm and friendly x

A tick box exercise, not a professional assessment. Staff not experienced enough in my opinion to consider links between ADHD/ND and hormone changes in later life. Not referred to any other services despite an array of debilitating and life altering traits / symptoms.

Eveything was explained perfectly! They were really easy to talk to, my son felt at ease. Overall I can’t fault anything about problem shared.

great guys, great work

Claire and Christine were wonderful throughout the process. I understand wait times can be long, but once through the system, I was processed quickly and given a diagnosis within the same week. I would recommend ProblemShared for anyone looking understand more about themselves. The clinicians are kind, understanding and very knowledgable. Thank you!

Fast friendly

Received an appointment very quickly after sending my forms back . My appointment was with a very patient, understanding man named Chris . Who explained and helped me understand the process. Very helpful . And what the next steps would be

Had absolutely great experience from the step one till the last step . Loved receiving loads of reminders about appointment and things I needed to finish completing. All stages been clear and easy to understand.

Incredible. The level care and dedication I’ve received through two different pathways was amazing.

Problem Shared has been very caring and helpful towards me and I have greatly appreciated that. Anna was very considerate to me when I was my son's informant even when I said, That's me to a few questions she asked about him. My assessor, Efua is wonderful and we shared a few giggles along the way, but that's just me. I will always recommend Problem Shared to others as I think very highly of their professionalism and insight into autism. I am 73 years old and never thought about autism - it was never thought of when I was growing up. I went to my GP and told her I was curious about as I know it can be hereditary and my son has recently been diagnosed as such and he has flourished and is achieving great things - BUT he is just my wonderful boy!

Great service. Made me feel very much at ease.

Well, I got an assessment quickly and my results came out in a day or two.

The lady that also, did my assessment was very professional and engaging.

Really kind and caring people, whole process took just under a year and now my daughter has her autism diagnosis we can get her the help she needs .

I was seen by Sunita Kurian-Downer who was excellent. Very lovely style.
The IT was patchy so had to restart a couple of times but that was not a huge deal.
I felt very comfortable throughout the meeting.
The process was very quick.
Cannot recommend more highly. Thank you.

To be fair from my initial co tact they have been quick and amazing contact . When I had my assessment the lady that did it , sorry I forgot your name , but she was lovely and very professional, and helpful . Great experience.
Thank you Aid Thompson

I had been trying to get a diagnosis ever since I was younger when I heard about problem shared I did not hesitate to get in touch with them and the team were so understanding especially rebeka dallow she was so patient with me and such a delight to talk to after getting my results it was such a big weight of my shoulders.

This service has been unbelievable. I have 2 girls who have both been assessed and confirmed autistic. My youngest was assessed for both adhd and autism, confirmed she had both and full reports within 8 weeks! most of the waiting was down to the school and that is the only reason my eldest hasn't had her ADHD just yet. The speed in unreal. I have has contact with over ten different people (all the assement team, the call centre checking if they have had paperwork from schools etc...) and everyone single person has been friendly, helpful and so, so kind to me and my daughters. The whole disability and send system is a mess in this country but I feel truly blessed I am privileged enough to have gained access to problem shared. this service has been added to my AXA insurance policy only in January and it has been a life line for me and my family. Thank you for the amazing work and support you have provided, from the bottom of my heart, thank you 😊