ProblemShared Anmeldelser 2.909

The wait time was reasonable. The help desk staff response where always pleasant.
It's strange they don't give you a date forms have to be handed in by but just tell you in weeks, which isn't helpful.

My main problem was my assessor she wasn't friendly and she didn't put me at ease. Having an assessment of this sort is stressful in its self. The assessor made it more stressful and I came away feeling very low after the assessment. They couldn't decide on my diagnosis so she took it to a multidisciplinary team which was thorough. I thought.

Evey time I spoke to my assessor it felt like she wanted to end the video call quickly. The last call she said the video link wasn't working and rang me instead.
I wouldn't recommend from the experience I have had. I was unsure why my assessor was doing this job as she clearly didn't like it.

Oh and in my assessment report the assessor got information wrong about me. Which I didn't have the energy to follow up.

I would strongly recommend that anyone referred to Problem Shared double‑checks their coverage before proceeding under Private Medical. My understanding is that they are not recognised by the NHS, and because they are not GMC‑registered, NHS services may not accept their referrals. This can result in patients being personally liable for the cost of any prescribed medication or treatment.

The person who was friendly and gave me reassurance about the assessment. I was nervous about the tests but they were okay. The assessment took a long time but a lot tests were carried out. The only negative was that some tests were American themed. This did not cause too big a problem. None of the questions relied on American spelling.

I spoke with a lovely guy called Gabriel, he made me feel comfortable and relaxed. I am very grateful to have had my assessment and got my diagnosis of ADHD

They are centred on the experience of the user without being patronising. They are always polite and friendly and the reminders sent have the perfect balance of urgency and understanding. The actual service provided is exemplary and the assessor knowledgeable and personable. I’m really pleased I chose this provider

Absolutely outstanding service. My assessor made a difficult process easy and even somewhat fun! Extremely professional and kind, open and honest with a very high understanding of the difficulties I faced with some of the questions. Also the communication before the assessment was very good, emails answered quickly and helpfully. 10/10 all round and highly recommended

Amazing Team! I waited 8 months in total for my assessment with “problem shared” considering people are waiting “years” to be seen on the NHS I’m very pleased with this. My assessor was Lou Hurrel she was very warm, kind & understanding. I received the result of my assessment on the same day! What a golden service!

ProblemShared takes a neurodiversity affirming approach, and I felt supported throughout the assessment process. I would absolutely recommend them.

Thank you very much.

Amazing EdNav service. Provided so much information to give us direction and confidence in proceeding and appealing ECHP.

Robert was really kind and comforting throughout the whole process it really put me at ease. Great process overall.

From start to finish the whole process was very easy, anything you are unsure about they will help you fantastic communication, I have now been diagnosed with ADHD just waiting for meds, it was such a quick process for me and I am thankful for all their help

The entire process was quick and easy. Once I had uploaded the forms required on the portal, they booked me in for my online assessment within a matter of weeks! When I joined the call, I was a bit apprehensive and didn't know what to expect. My assessor made me instantly feel at ease, and was so professional, and made the entire interview process feel like a breeze.

I honestly could not recommend Problem Shared enough!

My assessor, Lisa, was lovely. She made me feel at ease and allowed me time and space to talk freely. Though she was taking notes I felt she was genuinely listening and responding authentically. I found the pre assessment questionnaires a little restricting due to the box size being fixed, but when I contacted PS about it they advised me to attach the answers as a separate document. When I have needed to contact PS about anything I have found their responses to be prompt and informative. I also found it worked well being totally online as it made it easier to fit around my work schedule.
Overall I would 100% recommend this service.

I was quite anxious about both my assessments but each time the assessors were so lovely.
They let you go at your own pace and are so understanding and make you relax straight away.
Answered all my questions and are so friendly.

We went through this recently we waited 15 months for an appiintment after being referred from our dr , however they keep you updated every 3 months by email
The assessment was done with a lot of care and felt they listened and actually cared where as for the last 3 years we’d felt let down as a family as no one was doing anything

Khadijat was the loveliest assessor who took me through the process with knowledge and care, promptly providing the documentation/diagnosis not long after the assessment. I really appreciated her warmth which made me feel at ease on being open about my experiences and concerns about where I felt my condition was debilitating me in some aspect of my life.

Sarah was an excellent and highly experienced assessment facilitator. She took time to relate to my child and connect personally, and remained encouraging and patient throughout. This led to a really positive experience. I only wish Sarah could tutor my child every day!

What a fabulous experience. From the start communication was clear, reminders sent regularly for appointments, the dashboard set up meant I knew exactly what to do and when. Emails were courteous, friendly and helpful. Everything moved quickly, everyone I dealt with along the way was lovely, after care has been marvelous too.

Absolutely lovely lady I spoke to who was so polite and my daughter said the lady she had was fantastic with her even though struggled abit throughout but fantastic