Printed.com Anmeldelser 11.131

We have used Printed for all of our wedding print, this started well with invitations, and became a 2 week nightmare when it came to service booklets. I'll outline our list of issues below:

1. Delivery: £20, failed to ring the doorbell

We were charged £20 for delivery, and completely let down by DPD Local who failed to knock, or even contact us. Not good enough for £20. Support were good to reach a resolution by refunding this fee and organising a new delivery address for me. (I can't *just* work from home, unfortunately).

2. Booklets printed in the wrong order

Upon eventual receipt, over half of the booklets we had ordered were printed in the wrong order, with some missing/duplicating pages completely.

Printed support were excellent, and agreed a reprint + 20% refund. We were grateful for this, but not the stress we needed 2 weeks prior to our wedding.

3. The reprint arrived with the same defects

Over half of the reprinted booklets were wrong in exactly the same way. Printed agreed that the least, and only, appropriate action was a 2nd reprint and full refund.

4. The 2nd reprint was riddled with defects, and still had some out of order

On receipt of our 3rd delivery, we were frankly amazed to find a few in the wrong order, and nearly 30% (72/250) had print defects that made them unusable.

These range from:
- Random blotches of ink
- Creases on the cover or pages, of both
- Booklets cut wonky, with the worst offender being off by nearly 2cm
- Every 4-5 booklets contained pieces of cut paper scraps (though this did not disqualify them from use)

Long story short, we've had our refund, and we're going elsewhere to get these printed - we simply do not have the confidence that we'll have booklets in time. I would strongly advise anyone else to do the same. Printed does not have a quality control process, or evidence of one. I was shocked to find quite so many issues on the 3rd reprint.

While some defects are expected with printing, a 30% miss-rate, on the 3rd print, is simply unacceptable.

The saving grace in all of this is that customer support are EXCELLENT. I, at every step, felt listened to, understood and we were able to cooperate closely to each resolution. Unfortunately, this team is let down by the sheer incompetence and carelessness of the printing process.

The other items in our order arrived great first time, but it's unacceptable that we've been under this much stress the week before our wedding, and we should NOT have to check every booklet individually for fear of defect.

If TrustPilot allowed image uploads, I would provide any evidence as necessary.

This was a truly awful experience, from a company that lacks the very excellence they advertise. Steer clear.

Easy to use, good, sound feedback about the process and delivered on time.

I uploaded my own design and was panicking it would come back pixelated, but it was PERFECT. Quality of the papers and the carefully wrapped packaging are second to none. 100% recommend printed.com!

Extremely fast delivery and the quality of my invitations are amazing

As always a great service. High quality print either a fast turnaround.

fast and efficient, good quality printing

Initial ordering and help in ordering very good but ….this score is due to the appalling delivery, parcel came in flimsy, squashed box, open top and squashed transfer. Waiting to see how customer service responds to our issue and if it gets replaced and is in immaculate condition if and when it arrives.

Used the checking service prior to printing our wedding invites and had a few issues that were only vaguely described initially, leading to some confusion and frustration on our end. HOWEVER, this was all resolved when David Parker got in touch and turned everything around with his above and beyond service going into detail and providing visuals of the issues and a full explanation of how we could rectify this issue ourselves and explained what we should do for any future designs. He even went as far as to rectify some of the issues for us. Genuinely couldn’t have asked for more from him, so glad we used the checking service.
Thank you!

Inflexible and unresponsive service because everything is automated. Wirst thing is i was promised delivery on 2 July, which slipped to 7th, which will be too late!

I’ve used Printed for many years. There are times when things do not come out as expected but when it comes to rectifying the problem I can’t fault them. I had a recent order that I enquired about the cut line on some of the printing, I was emailed back within 24 hours, everything was explained why this can happen and a reprint with the new artwork was not a problem at all. Great customer service!

my print arrived on time, well packed and secured. I'm happy 😊

I have been a customer of Printed.com for 4 years.
My experience throughout this time has been fantastic.
I order a wide variety of printed items and the quality of all is superb.
If there has been any issues, customer service has been very proactive to put things right. They have contacted the production team and the response has been so swift and courteous.
I find the company a pleasure to work with and I know the finished result will be wonderful.

Easy to design and many options to choose from for pre designed items. Really good quality and quick delivery.

Ordered a custom sized self adhesive vinyl to resurface a desk. The measurements were spot on, so it fitted perfectly. Great price and fast delivery - very pleased!

Above all, the print quality is excellent, with colours that match my files perfectly. Super-fast delivery. The product was well protected and packaged. I’ve been using Printed.com for years and have never regretted it. Highly recommended.

Really impressed with the print quality. I am new to Printed having used a different company for years but have now printed posters, postcards and a booklet with them. All great! And speedy too.

The card was beautiful, only upside down inside (tent fold). I wasn't that happy after all. It was my first time using printed.com and First time using tent fold type of card. If only there was a bit of information about how to place the layout, like- you should've put your inside text upside down so when it's printed it aligns with the front and back, it should've produced much better results.

Fast shipping, printed perfectly on lovely paper