Service was the worst! On March 10, 2026, when I made my order I was told that delivery would be in 2 weeks. On the 25th when I called back, the order was not yet shipped. Two weeks later the stove w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Love PHS so much! They offered us not only the very best price + turnaround time for our delivery BUT they also had all of the items we wanted available for purchase on their website, unlike many oth... Se mere
Premium Home Source is an excellent resource for top-of-the-line appliances at excellent prices! Their customer service is top-notch! And, their delivery service gets an A+ as their driver went abov... Se mere
I was a bit concerned about the service from the manufacturer of the appliances I just bought. However, thankfully I bought them on Premium Home Source. There customer service has been OUTSTANDING... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Kontaktoplysninger
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
PHS has always been my go to
PHS has always been my go to! Great prices on Forno appliances, great people, great service!
Am satisfied with the service providers
Am satisfied with the service providers
Great customer service
Great customer service. Had issue with Forno oven and Forno was dragging their feet and not responding while still under warranty. I had to personally cover the cost of the repair, around $500, and Premium Home Source reimbursed me as Forno was not responding.
Great to work with, fast response time, and quick solutions. Recommend Forno based on product quality for the most part, but not for their customer service. Thankfully PHS picked up their slack in that area. Will use PHS again for future appliance needs.
Ordering appliances online experience was Great!
Easy to order website. Communications as to shipping time, arrival, etc. kept me informed when appliances would arrive.
I am extremely impressed with the level…
I am extremely impressed with the level of customer service! They are truly amazing—knowledgeable, friendly, and always willing to help. What stood out the most was how quickly they follow up. Any time I had a question or needed clarification, they responded in a fast and efficient manner. It made the whole experience smooth and stress-free. Highly recommend!
Outstanding customer care
We have purchased a full set of Forno appliances from them.
We are very pleased with the appliances , they look amazing and coming at a very nice price.
PHS customer service reached out multiple times and followed up every step from ordering to delivery .
Astrid went above and beyond to ensure we were fully satisfied with our purchases and their services .
i enjoyed the prompt response with…see above
i enjoyed the prompt response with question and guidance. their return policy was user friendly and i had person interaction. I had to return an appliance the contractor did not use, aftercall.
Positive positive positive
They have been very helpful since day one picking out our appliances!! They made it very easy!
We had a little issue with delivery( not because of them) but they rectified it for us in a very timely manner. They are so professional!!
I would highly recommend them with any home project!
From the first contact with Sarah
From the first contact with Sarah, it has been a fabulous experience. I suffered a horrific accident and really needed to return my purchase as I would not have been able to use it. She was kind and understanding and worked with me with compassion. I totally cannot say enough good things about her.
Good Experience
Ording process was simple, and sales staff was very accommodating and helpful. Our MRCOOL DYI 4 Zone 36,000 BTU system with four 9,000 BTU ceiling cassettes arrived with no damage at all. There were no missing components. The ceiling cassettes came with 30' electrical cables and long drain tubes. Neither of these would be used since the line sets ordered with the system, which were longer, come with matching electrical cables and the drains use 3/4" PVC pipe. So, these parts are just waste. The installation went as smooth as can be expected for this type of system. Did not need to contact customer support for any reason. System works perfectly. Smart features work perfectly as well with Google Home. My one complaint would be I was told I would receive the unit in one-month because it was on back order. That turned out to be over five months. I don't blame Premium Home Source since they probably got the information from MRCOOL. But it all worked out so I'm happy.
I ended up having to return some items…
I ended up having to return some items that were damaged. No fault of PHS. I had to get a refund. Alex helped my through the process. He was great.
Sleek, Silent, and Spotless – A Total Win!
I couldn’t be happier with this dishwasher! The black finish with brass handles gives it a stunning, high-end look that instantly elevated my kitchen’s aesthetic. It’s not just a pretty face either—this machine runs whisper-quiet, which is a game-changer in an open-concept space.
Every load comes out sparkling clean, and the interior layout is incredibly well-designed. It stacks dishes efficiently, making the most of every inch. Installation was a breeze too—straightforward and hassle-free.
If you’re looking for a dishwasher that combines style, performance, and practicality, this one checks all the boxes. Highly recommend!
I mistakenly ordered the wrong size…
I mistakenly ordered the wrong size range for my new kitchen. When I discovered this, I had to change not only the order for the range, but also the hood vent. The team at PHS was very helpful with the order changes and with scheduling delivery of all 6 appliances on the same day after closing. Thank you!!!
Alex the Supervisor in NY was exceptional in solving complex distribution delay issues! He is a god send!
I had a whole Kitchen full of Forno Appliances for a build out restoration that was almost ready to go on the market.....Still no appliances from Forno!
I escalated the issue and spoke with Alex, he immediately has a few suggestions on what to do and how to get all the appliances to me to meet our construction deadlines! He made it happen and thus I am very impressed and forever grateful to Alex.
AWESOME Customer service
I have an order for a full set of appliances, and the Customer Service team is spot on… I’m on hold for one of the appliances to come into stock… as I knew this when I purchased, they continue to respond quickly to my inquiries… so I’ll have to say so far so good I really have no complaints… once I receive my appliances, I can upload pictures… bottom line is I love the customer service and the prices of this company highly recommend
Delivery was fantastic!
Delivery was fantastic and the guys bringing the appliances were so nice and helpful. I love the appliances and the made sure to deliver them with care. They removed the packaging and even took the trash with them.
Kitchen Remodeling
I just recently remodeled my Kitchen and my choice of product was the Zline package , great quality and made my home looks like something out of a magazine. 😊
Great products at great prices and…
Great products at great prices and excellent customer service!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








