Premier Windows Ltd Anmeldelser 12

I saw the work of Premier Windows at a job they had done locally for a friend who was impressed by their service. I found them to be very professional, helpful and thorough in their approach. The quality of product and installation was very good and the level of communication provided by Natalia at their office was exceptional.

I have used this company for a first time and I am happy with the service they have provide. The price is affordable and good quality of windows. Would definitely use them again and recommend to anyone!

I have used Premier Windows Ltd three times to update the windows and doors on my house in stages. Fitting custom built wooden windows and doors takes experience and skill. Premier Windows' installation team did an excellent job and managed to deal with little glitches which can occur.

I am very happy with the end result. The quality of the windows and doors is high. The windows provide both heat and sound insulation, they operate smoothly and look great.

Exemplary and beyond reproach thanks again to all the team

We were *so* reluctant to move from original 1950s Crittall single-glazed casement windows to modern uPVC that it's taken us 20 years, the last in the neighbourhood! Premier staff have been very patient, quoting and re-quoting a few times. Jason and Dean, who installed one window for us previously, have carried out the work required to change seven with meticulous attention to detail, good humour and a pragmatic approach. It took us a day to get accustomed to the change but now, we are extremely pleased with the result: bright, clean frames have 'lifted' the feel of the house. Excellent work, excellent price. We did take time to check *all* the details on each quotation and asked questions, to ensure that the specification was exactly what we wanted. The end result was well worth the effort and time spent and, once again, we would recommend this firm highly. They know what they are doing. A lovely thing: in error, we had left redundant cables in place and, having accommodated these with the new window, Jason and Dean returned, removed them and made good. They took away every sliver of rubbish and cleaned up after themselves. We were so grateful for the smooth experience from start to finish. Thank you again, Premier.

I couldn’t be happier with my experience with Premier Windows Ltd! From start to finish, everything was seamless. I had no idea where to begin with replacing my windows and doors, but the team made the entire process so easy and stress-free. Their customer service was outstanding, guiding me every step of the way.

The quality of the products is simply amazing—my Residence 9 windows have completely transformed my home. The installation was professional, efficient, and done to perfection. I keep getting compliments from friends and even my new neighbors, who keep asking where I got my windows from!

I highly recommend Premier Windows Ltd to anyone looking for top-quality products and exceptional service. They truly exceeded my expectations!

We’ve just had some French doors installed in our home by premier windows. They look terrific! The fitters were brilliant, worked as a really good team, left no mess. Haven’t hesitated ordering more windows, the company is really good to deal with, couldn’t wish for better. Good price, good windows!!

We had a range of quotes from national and local companies, Premier Windows were very competitive and the were open to some negotiation.

Ideally we wanted a locally based company and we are pleased we were able to do so. So even when one of the big nationals came back with a better deal, we still opted for local.

Very good experience from first quote to the final clean up. Fitting guys were prompt, took exactly the time the said it would and even helped fix it up an additional minor job that we couldn't reach.

Will definitely use again when we get the rear windows done and front door.

I have used Premier windows for the last 20 years. Of course, I don’t just have them quote for me, I have several company’s quote me.
But, on each occasion, it may be for just 1 door, or the whole house ( they have done 4 properties for me over this time ) I have found premier windows to be very competitive on price, and followed by good communication, completed by when they say, and excellent fitters.
The after care is great too…
I had a problem with a front door, it was just something silly, and they came out the following day to rectify for me.
I own and run a small business, and my morals are the same as premier windows……
Satisfied customers every time.

Thank you again premier windows.

Brilliant from start to finish. Started with a chance knock on the door and completed within a matter of weeks. Sales team were brilliant and worked hard to offer a good deal, communication was great in terms of arranging everything and the lads who fitted the windows were spot on. If I was to think of a fault it would be the lads fitting singing left a bit to be desired, but entertaining! Definitely looking to use again for a new porch when finances allow.

We have used Premier 3 times now.
From the first contact to the installation the team have been polite and curtious. Keeping us informed of the progress.
The installation team are quick and very tidy. They are also a crazy bunch.
Would I recommend Premier
Absolutely yes!!!!!

I was specific in my requests. I have gating on the interior of my windows and on the exterior of my French doors. Seeing as it was important that I keep them, I wanted a company that could cater to that and if they needed to be removed that they would be removed and replaced during installation.

I made all this clear to Premier at numerous parts of the process and then the surveyor confirmed it would be fine. This along with good reviews is the predominant reason I chose Premier, and paid almost 1k extra than another company who were less assuring on these points, to avoid any extra hassle.

I simply wanted the current set-up to be replaced with double glazing windows and doors. Post-installation, however, I have French doors that now open outwards for some unexplained reason (despite implicitly asking for inward) which is a problem with gates. Additionally, one of the gates for my bathroom window needed to be removed and was not replaced.

As of now, the doors and the gate outside it are useless as to open the outward swinging door I need to leave the flat and open the gate from the outside before I can open the door. So I have to choose whether I want the gate or whether I want doors that aren’t useless.

This outcome ultimately goes against initial requests, communication and arguably common sense. However, I will concede on one technical point that unfortunately goes against me legally: that I signed an invoice which upon inspection had one small line near the bottom of the French doors section mentioning outward opening.

I looked at the items on the invoice briefly, checking there are the correct number of windows and the exterior colours is correct, assuming it just summarised what we discussed and agreed on. I didn’t think to look out for this specific thing given that it makes no sense whatsoever and of course I requested an update to the same set-up I already had while pointing out the gate was important. Exterior doors are by default inward opening in the UK and if you have gate then, ultimately, they must be. This should be known and obvious to experts and surveyors, and there is zero cause for a competent company to prepare outward opening doors.

Additionally playing devil’s advocate, if the company wants to proudly claim caveat emptor, as they are, waving the invoice in front of me, then what practical use are they if they could not foresee this during the survey and make decent recommendations? No matter how you cut it, it is quite a serious let down by Premier Windows and they could not care less. Ultimately they are the ones who selected outward opening without any good cause (and I accidentally signed off on it) despite it being unfit for purpose and despite it being the opposite of my request.

I’m now stuck with having to get another company to replace the doors (the first thing Premier tried to do after I raised this issue was to try and make a sale by offering to quote me for new doors) and someone to install new gating on the bathroom window. Altogether that’s probably an extra 1.5k. So in trusting these guys I’ve screwed myself very well. In my case, my trust was misplaced and the process was fumbled.

Premier were very fast to essentially claim legal cover with the contract. Which I guess they technically have to a degree. However, I’d question their integrity as while I made a superficial mistake, I would argue they are the ones actually in the wrong. There is no reason for outward opening doors to have ever been put on the invoice.

Anyway, even this doesn’t put you off, at least learn from it and be careful with what you sign off on as they, or anyone, could chuck in some unexpected and insensible item by mistake, by design or by incompetence. Don't put your trust in their competence and fairness.

Additionally, while the installers were ultimately good. There was some prompting involved. If I didn’t prompt them on a couple things then some of the windows wouldn’t even be sealed right now. Significant damage was made to tiling which they just plastered over and some imperfect finishes on some of the window sills. On this point though, you are probably liable to get the same anywhere.

My learning curve is that there are more competent companies to go with.

Caveat emptor.

UPDATE: They claim below I made no complaint to them which is a lie. I have multiple back and forth emails with them to prove this. They claim I benefitted from a high standard of installation, but I did not. I have faulty window seals, a vent that was not even attached on one of the windows, broken tiles, promises about gating unkept and a clearly unhelpful survey service. They have mentioned being available over the weekend numerous times as the only evidence of their good service, that speaks for itself.