Poolinstore Anmeldelser 

The service. I had so many questions and there was always someone available to help, and the videos are wonderful, easily accessible. Its made the whole experience ecxellent. The machine itself is grand. A bit of a learning curve, but that was expected as I had not used a commercial grade machine before. (Poolin EOX) The included supplies are of fine quality as well.
Thankyou.

Franchement Le service client est très efficace et rapide.
La machine coud très bien

El mejor servicio técnico que he recibido en mi vida!

Todas mis dudas, con los productos y la garantía todo me han ayudado es de las mejores marcas que existen!

Kai, helped me fix my machine in less than an hour. He was responsive and sent helpful videos to help me problem solve. He was easy to connect with and I didn’t have to wait to get help. I went with the Poolin machine over others because of the promised 24/7 customer support with real individuals and it did not disappoint. Thank you!

I was facing issues with understanding my Poolin machine as i am new to embroidery 🪡

However, Kai has been a great help!
He walked me through everything i needed to make my Poolin machine work just fine!

We do not usually write reviews but in this case we feel that it is very necessary to write one.
We purchased a BAI Mirror 1501 in May of last year 2025. After researching different companies for several months we choose to purchase the Bai Mirror 1501 embroidery machine.
It is something new for us to make this large of a purchase with a company outside of Canada.
My bank manager requested information that would be needed to make the abroad transaction.
We were dealing with Amy Wang of the a BAI purchasing group. She was able to reassure us that everything would go smoothly once her Bank manager had the legal information to transfer the funds. Amy said that once the transaction was approved at her banking institution that the BAI Mirror would be delivered with in 2 weeks of purchase. It was only 8 days and everything went off with out a hitch.
Once everything was done Amy set us up with Leo an engineer for the BAI embroidery machine.
Leo has been a God send. He has help us out from the first time that I set up the machine and hit the embroidery button. This is our first commercial machine so there is alway a learning curve. But with the help of Leo knock on wood that the machine has not had many major issues.
I would highly recommend purchasing a BAI Embroidery machine.
My wife and I have a small home business. We started this as a hobby and now it is almost a full time business.
The Customer Service is the best I have every had the pleasure of dealing with.
Thank for your time and I hope you enjoy your BAI Embroidery machine.
Steven and Greta

Kai and the whole team is great! The Facebook group is helpful, but takes a bit to get a response. Best chance is to email or message someone from their team. Kai asked for pictures and videos and sent me videos and pictures back to find the solution. After fixing our suspected issue, I had to redo my tension so we did a few tension tests. Overall, I am enjoying the Poolin embroidery machine and the team!

After so much research, I decided to buy the Poolin EOX 15 needle machine. This is my first multineedle and I was a bit nervous. From the beginning I have to say that this has been a great experience. Ordering was easy. Communication with customer service is excellent. I received my machine in 1 week from ordering and the process was smooth. Assembling the stand was something I did by myself and found it extremely easy. There are videos that you can follow on YouTube which were very helpful. Once I got the machine started from there on it has been nothing but exciting every time I stitch something. The quality of the work is amazing and I am excited to keep working on new things. If I’m stuck on something, I’ll send a message and Leo helps me out right away. I am already thinking on adding a second machine as soon as I possibly can! If you are thinking of buying an multi-needle machine and you are new at this, this one is a great one.

Wow! This company's support is amazing! I had just purchased my machine and kept getting an error message before I could even start embroidering. I put a message on the Facebook user group, and was immediately put in contact with an outstanding member of the company (Kai) who was able to work with me over the course of a couple days to troubleshoot the problem. He was able to send me videos for next steps, look at photos I took and give me feedback for how to continue addressing the problem, etc. I was blown away! I specifically picked this machine because I heard it had good customer support and I figured that would probably be what I needed. WOW-- the reviews are right! Poolin's customer support network is responsive, knowledgeable and friendly. A couple weeks after the issue was resolved, Kai reached out to me again to check that everything was still working and see if I needed any additional help. I cannot recommend Poolin (and Kai's support) enough!!!

Kai was wonderful. Very patient! The language barrier is a little difficult and it’s a slow process but the engineer’s really care and want you to have great service. Highly recommend!

⭐⭐⭐⭐⭐

I absolutely love my Poolin embroidery machine! My shopping experience with Poolin.store was smooth from start to finish, and the customer service has been exceptional.

Kevin Xu has been amazing throughout the entire process. Whenever I had questions or needed help, he responded quickly, was patient, and made sure my issues were resolved. Knowing that Poolin provides free technical support has given me confidence as I continue learning embroidery.

As someone who is growing my embroidery business, having a company that truly stands behind its products means everything. The machine has been a great investment, and the support team has made the learning process much easier.

I highly recommend Poolin to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu, and the entire Poolin team, for your dedication and support. You have earned my five-star rating!

I have had nothing but great customer service and assistance from Kevin. I purchased my machine in April 2025 and have used it for hobby. I have really only had 1 issue and Kevin helped me pretty quick. It is definitely a learning curve.

We couldn’t be happier with the machine, or the customer service. We had an issue when the machine was first delivered and our customer service support representative immediately addressed it and resolved the problem.

The machine has been everything we expected and more. Easy to use. Excellent quality stitching. We highly recommend it to anyone, even the most novice user like we are.

EOX is a fantastic 15 needle embroidery machine. This is my 3rd multi-needle embroidery machine (1st poolin) and I've loved everything about it so far. The pricepoint is affordable, the customer service is convenient via whatsapp & facebook, and the stitch-quality is beautiful! Excited to take on more projects and grow my business using this eox!

They are always available to answer your questions and help you, the customer service is very good

I can't say enough great things about Kai Tang! Kai went above and beyond to make sure I understood how to use my poolin machine. Kai were patient, knowledgeable, and took the time to answer every question I had. Even after our session, kai continued to help whenever I needed assistance. Kai dedication, professionalism, and genuine willingness to help made the entire experience amazing. I highly recommend him to anyone looking for someone who truly cares about their customers and wants to see them succeed. Thank you so much for all of your support!

I had the best experience with technical support since my machine had broken down and the technical support gave me the help quickly and solved the problem by sending me the part 100% recommended

Bought a Poolin EC05 2 in 1 and received it in a timely manner. It was well packed and once I had it set up it was very easy to use. Kai Tang is the best .. if you have any questions or need assistance he is there to help in a flash! He is the best.

Purchased the Poolin EOX 15 needle (this is my 2nd machine purchased from Poolin) I absolutely love their machines and their products! The entire experience from before the purchase to setup was EXTRAORDINARY!! Jessie helped me get the right machine and package for my business, and then set me up with an engineer group for when the machine came. Kevin the engineer was there checking in the entire way, checking over my pictures of projects and watching my video clips I sent making sure I was doing this or that properly. Poolin/Bai customer service is THE BEST! They are there whenever you need them and go above and beyond to make sure your experience is a great one. In the future I will always choose Poolin/Bai for my machines and my accessories.