Es fácil comprar, pero una pesadilla si tienes algún problema, ya que NUNCA se ponen en contacto contigo a pesar de los repetidos intentos. Por otra parte, no es posible realizar cambios en los bill... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is one of the most user-friendly, full feature, helpful train booking websites I have ever used
When I searched to make a reservation for September 5, only one option in the 11 p.m. hour appeared. I clicked “Previous times” and booked a morning slot, but it turned out to be for September 4, so I... Se mere
Travelled for the first time with this company (we are on holiday in Poland from Ireland). Absolutely can not fault this company. We had the most comfortable train journey from Warsaw to Krakow... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.
Kontaktoplysninger
Polen
- polishtrains.eu
3,4
Middel
33 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Full feature and very user friendly
This is one of the most user-friendly, full feature, helpful train booking websites I have ever used
21. august 2026
Uopfordret anmeldelse
DISASTER
Es fácil comprar, pero una pesadilla si tienes algún problema, ya que NUNCA se ponen en contacto contigo a pesar de los repetidos intentos.
Por otra parte, no es posible realizar cambios en los billetes emitidos, ya que continuamente da error de servidor y todo el proceso fue una tortura.
NO ES DE CONFIAR SI TIENES ALGUNA INCIDENCIA, NO RESPONDEN
12. august 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
We sincerely apologize for the inconvenience and understand your frustration. We can confirm that our support team has already replied to your email. If you have not received our message, please check your spam or junk folder. If you still need assistance, please reply to our email and we will be happy to assist you.
When I searched to make a reservation…
When I searched to make a reservation for September 5, only one option in the 11 p.m. hour appeared. I clicked “Previous times” and booked a morning slot, but it turned out to be for September 4, so I had no choice but to cancel it. I then specified September 6 and went through the same process, and was able to make a reservation for September 5.
10. august 2026
Uopfordret anmeldelse
Ticket never received after payment
I bought a ticket, then it stayed in "processing ticket" forever. For returning it, it was necessary to enter the ticket number, which was impossible since i never received a ticket. Absolute fraud
9. juni 2026
Uopfordret anmeldelse
Very friendly usage
Very friendly usage, from train selection, payments and get the ticket… everything very smooth
24. maj 2026
Uopfordret anmeldelse
Le site est fluide et la réservation…
Le site est fluide et la réservation facile.
22. maj 2026
Uopfordret anmeldelse
Save time for group tickets, you’ll need it
I had to buy 13 tickets and it took me an hour and a half to do it because:
A) I couldn’t find an option to buy a group ticket, although I saw it online. When I asked about this option, the response was insufficient.
B) When I had bought 6 tickets and I had to buy more, the webpage fell continuously, what resulted in having to start over the process again and again.
Eventually, I downloaded an app that allowed me to buy the tickets much faster.
Greetings,
Silvia Navarro
12. maj 2026
Uopfordret anmeldelse
Very good and user-friendly system of ticket purchasing
Very good and user-friendly system of tickets purchasing, als good comfort in the trains. I travelled by your trains sevral times, and service was always good. Thank you!
8. maj 2026
Uopfordret anmeldelse
Everything worked perfectly
Everything worked perfectly. Thank you so much.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
We're absolutely thrilled that the quality of our service earned a top rating. We continuously work to make ticket booking even faster and more convenient — because passenger comfort is our highest priority.
Die Buchung war einfach und auch für…
Die Buchung war einfach und auch für nicht-polnisch-sprechende Menschen unkompliziert durchzuführen. Übersetzungs-Tools machen es möglich. Vielen Dank.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
Vielen Dank für Ihre freundliche Bewertung! 🚆 Es freut uns sehr, dass der Buchungsprozess auch für nicht-polnischsprachige Reisende einfach und unkompliziert war. Wir wünschen Ihnen angenehme Reisen!
Easy to use
Easy to use, good prices and the information is always up to date.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
Thank you so much for the 5 stars! 🚆 We're delighted our service earned a top rating.
Besvarelse fra PolishTrains
Our service is available in 4 languages: polish, english, ukrainian and russian.
Some problems with the site
Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc..
Kind regards
Ulla Pietarinen
Sweden
9. april 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
Thank you for kind words! There is possibility to choose Sweden, you have to put letters "SE" to find the country in the search engine.
Excelente servicio
6. april 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
Nos alegra que nuestro equipo haya podido ayudar de manera efectiva. Nuestros expertos están a su disposición todos los días hasta las 23:00. ✨
Besvarelse fra PolishTrains
We're delighted our service earned a top rating. Wishing you wonderful travels!
Awful trains
Narrowest trains ever. You can't even walk there with luggage. Never again.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra PolishTrains
Thank you for your review. We're sorry to hear your journey was uncomfortable. We'd like to clarify that our service is a ticket sales platform — we do not operate the trains directly. Onboard conditions are the responsibility of the carrier. We encourage you to share your feedback directly with them, as they are best placed to address concerns about train comfort and space.
*AVOID* Absolute con company
*AVOID* Absolute con company. Sold me a ticket online3 hrs before departure for a train with no allocated seat, so I wrongly assumed the seats were for anyones taking when you got onboard. The dangerously overbooked train had no seats available and people were hanging out in the corridors as there was no where else to go. Refused to refund my money so I am writing this review.
14. september 2025
Uopfordret anmeldelse
Bought two round trip tickets from…
Bought two round trip tickets from Jaroslaw to Krakow, still didn't get refund from unused tickets
1. oktober 2025
Uopfordret anmeldelse
very bad service allways train late.and…
very bad service allways train late.and some staff allways very angry and not friendly.
22. september 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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