If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere
Virksomheden har svaret
I Always get no refund. I buy and the statue arrive broke almostr 3 years and no refund,i buy from Pokémon sw later and pokegalerie contact me,why? pokegalerie now i ready you're answer i buy Alway... Se mere
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mere
Outstanding service and incredible artwork This was the first time I had ever ordered a figure from overseas, and I was so impressed. I received frequent updates on shipping, and the packaging was so... Se mere
Une site pour les collecteurs de figurines Pokémon
33000, Bordeaux, Frankrig
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Petty little refund after i received broken items,

Besvarelse fra POKÉ GALERIE
One of the figures I ordered was broken when it arrived and I got a promo code for 10 EUR as compensation and I were recommended to use superglue for the figure.
The figure itself cost 75 EUR and the promo code wouldn't even cover the expensive shipping if I bought anything new. I would not consider buy anything from them again.

Besvarelse fra POKÉ GALERIE
It came faster than expected. I also thought it was just part of a set. Not the whole thing! I'm very pleased.
I got what I asked for and in great condition.
Since I ordered something that was not released yet, I had to wait for a long time for it.
There were no updates sent out at any point, only told to wait approx 6 months to get any progress.
And even then the order was informed to me about on the very last days of estimation. So be prepared to wait for a long time if you pre-order something.
Maybe the communication could've been better, rather than being silent for half a year.
Anyways, no complaints on the product. Great stuff.
Great customer service when I needed to change my address. Good products.
The package was nice not like dragnair set was in brown box only but I wish that with every figure there is a small card with product information and date of issue
I placed an order for the Shiny Sandile, Krokorok, and Krookodile 1/20 scale figures ages ago back in May of this year, 05/07/2023 to be specific, and it is now November, 11/19/2023. It now says that the figures are sold out, but are also still in the pre-order phase. What is going on, and where is my product?

Besvarelse fra POKÉ GALERIE
A+ store for rare figures - fantastic service, very quick shipping, responds to all emails and inquiries - trusted store and collectable seller 100%
Very responsive and kind. Helped me throughout the start of my collection. Highly recommend.
Lucky wings studio sent me 3 of 4 figures broken. I dont have problems with other studios, Pallet Town 10/10

Besvarelse fra POKÉ GALERIE
I got my order and that made me happy. It did take a while for it to be completed but in the end I did receive it. The packaging was great and once they shipped it order it didn't take long to get to my home.
The products has been fantastic, my only suggestion is to improve the communication about delivery process and delivery time.
Customer service is kind and courteous. You should know once you place a deposit, you are locked in to the purchase and the deposit is a good percentage of the total cost up front. Sometimes you change your mind about a pre-order or you just want to place the order closer to the release date. But the release date is pretty vague on the items. You could end up be waiting a long time for the items in the meanwhile you are responsible to pay the deposit. The reason I don't want to wait to purchase when the item is actually in stock is because you don't know when it is going to be in stock so it may or may not sell out. So I feel like my only option is to pre-order but then I have to put so much money up front. Other companies I buy from have super low deposits, for example $2. But ordering two small resin figures can easily rack up $150 just for deposit. Other than that so far the company seems reliable. They are a little short staffed like most businesses these days so you will sometimes wait as long as 4 or 5 days max for a reply.
That being said , the actual statue I ordered arrived in a timely manner and with shipping updates. The product itself was very pretty and surprisingly very good quality. There were plenty of swappable parts and display stands for figures included. The paint job was smooth, well applied, and had a nice finish. It looks exactly like the character and satisfied my need for mega evolved pokemon statues ! Would buy from again

Besvarelse fra POKÉ GALERIE
The product ended up looking great! The shipping time was a little long, but worth the wait
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