POKÉ GALERIE Anmeldelser 

349
TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I Always get no refund. I buy and the statue arrive broke almostr 3 years and no refund,i buy from Pokémon sw later and pokegalerie contact me,why? pokegalerie now i ready you're answer i buy Alway... Se mere

Bedømt til 5 ud af 5 stjerner

PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mere

Bedømt til 5 ud af 5 stjerner

Outstanding service and incredible artwork This was the first time I had ever ordered a figure from overseas, and I was so impressed. I received frequent updates on shipping, and the packaging was so... Se mere

Virksomhedsoplysninger

  1. Butik med små figurer

Skrevet af virksomheden

Une site pour les collecteurs de figurines Pokémon


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

349 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(349)

29 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Petty little refund after i received…

Petty little refund after i received broken items,

28. november 2023
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you for sharing your feedback on your recent experience.
We would like to clarify that we did not receive any communication from you regarding the shipping damage. In addition, as per our policy stated on our website, we require any requests for a refund due to damaged items to be made within 15 days of the package's delivery.
While we understand that you contacted us to cancel your order, but at that point, the item had already reached the logistics company for shipment, making cancellation unfeasible.
Regarding the 2 euros refund, this amount was for the shipping fee. In cases where the actual shipping fee exceeds the estimated shipping fee charged during the order placement, we refund the difference. This is a standard practice to ensure transparency in our transactions.

Bedømt til 1 ud af 5 stjerner

Broken figure

One of the figures I ordered was broken when it arrived and I got a promo code for 10 EUR as compensation and I were recommended to use superglue for the figure.
The figure itself cost 75 EUR and the promo code wouldn't even cover the expensive shipping if I bought anything new. I would not consider buy anything from them again.

26. oktober 2023
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Thank you for taking the time to share your feedback. We genuinely regret that our proposed solution fell short of your expectations. Our compensation solutions are determined by considering various factors, including the assessment of the damage and the compensation plans proposed by the logistics company. We always aim to provide the best service to our customers. Your feedback is valuable to us, and we appreciate the opportunity to improve.

Bedømt til 4 ud af 5 stjerner

Wait and you receive.

I got what I asked for and in great condition.
Since I ordered something that was not released yet, I had to wait for a long time for it.
There were no updates sent out at any point, only told to wait approx 6 months to get any progress.
And even then the order was informed to me about on the very last days of estimation. So be prepared to wait for a long time if you pre-order something.
Maybe the communication could've been better, rather than being silent for half a year.
Anyways, no complaints on the product. Great stuff.

22. oktober 2023
Bedømt til 2 ud af 5 stjerner

Extremely long wait time

I placed an order for the Shiny Sandile, Krokorok, and Krookodile 1/20 scale figures ages ago back in May of this year, 05/07/2023 to be specific, and it is now November, 11/19/2023. It now says that the figures are sold out, but are also still in the pre-order phase. What is going on, and where is my product?

19. november 2023
Uopfordret anmeldelse
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello,
Thank you for taking the time to leave a review. We would like to provide clarification regarding your order. The item you purchased is a preorder, and typical production timelines for preorders range from 4 to 6 months. This information is outlined in our FAQ section, and we've clearly indicated on the product page that the estimated delivery time for this preorder is Q4 2023 - Q1 2024. We hope this addresses any concerns you may have had.

Bedømt til 5 ud af 5 stjerner

A+ store for rare figures

A+ store for rare figures - fantastic service, very quick shipping, responds to all emails and inquiries - trusted store and collectable seller 100%

2. oktober 2023
Bedømt til 3 ud af 5 stjerner

Lucky wings studio sent me 3 of 4…

Lucky wings studio sent me 3 of 4 figures broken. I dont have problems with other studios, Pallet Town 10/10

21. september 2023
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, We appreciate your feedback. Despite our best efforts in packaging, damages during transportation can happen. We have shared your feedback with the studio, and emailed you with potential solutions. Thank you for your understanding.

Bedømt til 4 ud af 5 stjerner

Order takes time but will get to you

I got my order and that made me happy. It did take a while for it to be completed but in the end I did receive it. The packaging was great and once they shipped it order it didn't take long to get to my home.

19. september 2023
Bedømt til 4 ud af 5 stjerner

Great product, Courteous customer service, medium deposit charge and mediocre reply speed

Customer service is kind and courteous. You should know once you place a deposit, you are locked in to the purchase and the deposit is a good percentage of the total cost up front. Sometimes you change your mind about a pre-order or you just want to place the order closer to the release date. But the release date is pretty vague on the items. You could end up be waiting a long time for the items in the meanwhile you are responsible to pay the deposit. The reason I don't want to wait to purchase when the item is actually in stock is because you don't know when it is going to be in stock so it may or may not sell out. So I feel like my only option is to pre-order but then I have to put so much money up front. Other companies I buy from have super low deposits, for example $2. But ordering two small resin figures can easily rack up $150 just for deposit. Other than that so far the company seems reliable. They are a little short staffed like most businesses these days so you will sometimes wait as long as 4 or 5 days max for a reply.

That being said , the actual statue I ordered arrived in a timely manner and with shipping updates. The product itself was very pretty and surprisingly very good quality. There were plenty of swappable parts and display stands for figures included. The paint job was smooth, well applied, and had a nice finish. It looks exactly like the character and satisfied my need for mega evolved pokemon statues ! Would buy from again

24. oktober 2023
Uopfordret anmeldelse
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you for sharing your feedback with us. As we receive a high volume of messages and emails on a daily basis, our response time may be a minimum of 2-4 business days. The estimated release dates of figures are provided to us by studios. While we aim to deliver figures as close to the estimated date as possible, there might be occasional delays or changes in the release schedule due to the studio's own schedules. Although we cannot guarantee that all figures will be released exactly on the estimated date, we are committed to communicating with the studios regularly to get the latest updates. We appreciate your understanding.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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