POKÉ GALERIE Anmeldelser 

349
TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I Always get no refund. I buy and the statue arrive broke almostr 3 years and no refund,i buy from Pokémon sw later and pokegalerie contact me,why? pokegalerie now i ready you're answer i buy Alway... Se mere

Bedømt til 5 ud af 5 stjerner

PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mere

Bedømt til 5 ud af 5 stjerner

Outstanding service and incredible artwork This was the first time I had ever ordered a figure from overseas, and I was so impressed. I received frequent updates on shipping, and the packaging was so... Se mere

Virksomhedsoplysninger

  1. Butik med små figurer

Skrevet af virksomheden

Une site pour les collecteurs de figurines Pokémon


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

349 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 71 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(349)

32 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

this place is legit

was skeptical at first when ordering, but the figures did end up arriving, and it was of great quality. My only complaint was that the figures were very fragile. A thin part of one ended up breaking in shipping, but it was an easy fix with super glue

14. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

GUZMA

Despite it's small size, the figure I ordered was super high quality! I continue to be impressed with how detailed such a small thing can be! He showed up in incredibly safe packaging, and he arrived in pristine condition! He's an absolutely wonderful addition to my Guzma shelf! Would definitely buy from again! :D

27. januar 2024
Bedømt til 5 ud af 5 stjerner

Great quality products

Great quality products, although they're more on the expensive side. Delivery times can be long, but packaging is extremely secure and high quality. The details on the figurines are amazing.

25. januar 2024
Bedømt til 1 ud af 5 stjerner

My Beedrill came broken and proceeded…

My Beedrill came broken and proceeded to break very easily

21. januar 2024
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the shipping damage you encountered. As stated on our website, if you receive a damaged product, we encourage you to reach out to us immediately. We kindly ask that any requests for a refund due to damaged items be submitted within 15 days of the package's delivery. Your understanding is greatly appreciated.

Bedømt til 4 ud af 5 stjerner

My only complaint is I wish I would get…

My only complaint is I wish I would get an email when an order from this site gets shipped out. Fantastic products otherwise.

2. januar 2024
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you very much for sharing your feedback. We sincerely apologize for any inconvenience caused by the delay in providing you with the tracking number. We understand the importance of timely communication and will take steps to enhance our notification process. Thank you!

Bedømt til 5 ud af 5 stjerner

My experience with PokeGallerie

My personal experience on the website so far has been very satisfactory. Perhaps one thing I need to keep in mind every time I want to make a purchase is that sometimes it's common for the shipping cost to increase compared to the initial estimate. I understand that this is due to factors external to the store, and also that the added protections to the items contribute to the higher shipping cost. However, even so, I prefer that over receiving items that are broken or damaged. Another external factor to the store is sometimes the delay in China Post processing and shipping orders. Apart from that, all purchases with them have been satisfactory.

2. januar 2024
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you very much for sharing your feedback. We appreciate your comment, and will make every effort to expedite the shipping process for future orders!

Bedømt til 5 ud af 5 stjerner

Great sevice!

the packaging was amazing and the quality of the product was so much more polished than i imagined and it cam with a cool card with the figure on it!

25. december 2023
Bedømt til 1 ud af 5 stjerner

Bought a Milotic. Broken

Bought a Milotic, when i opened it it had a broken tail, paint was chipped on its face, and one of the whiskers was also broken. Must have been from the styrofoam pushing together. I asked for a refund and sent pics of the damage and this is what i received

“We regret to inform you that despite our attempts to secure the maximum compensation from the logistics company, their policy for this shipping method restricts the initiation of an insurance claim due to the absence of visible damage on the outer packaging. We sincerely apologize for any inconvenience this may have caused. However, we highly value you as an important customer. In an effort to address this situation, we would like to offer a 60% refund of the total figure price, amounting to 57 euros [95 * 60% = 57 euros”

Very expensive item. Unacceptable .
.

18. januar 2024
Uopfordret anmeldelse
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you for dedicating time to share your review. We apologize that our proposed solution did not meet your expectations. Our compensation options are carefully determined, taking into account factors such as the evaluation of damages and compensation plans suggested by the logistics company. We have sent you alternative compensation plans and potential solutions via email. Kindly check your inbox for further details. We appreciate your understanding.

Bedømt til 1 ud af 5 stjerner

figura incompleta y rota y no paran de…

figura incompleta y rota y no paran de darme excusas.

19. december 2023
POKÉ GALERIE-logo

Besvarelse fra POKÉ GALERIE

Hello, thank you for taking the time to share your feedback, and we apologize for any inconvenience this may have caused. As mentioned in our previous communication, the figure was thoroughly inspected and intact before being sealed for shipment. We acknowledge your claim of receiving an incomplete figure, and in order to address this issue effectively, we need to explore various possibilities and identify at which stage the error occurred. Providing relevant information about the packaging will be crucial for expediting the processing of your case with the logistics company. Thank you for your understanding.

Bedømt til 5 ud af 5 stjerner

High Quality Model

My order came sooner than expected and was packaged very well so that the figure was not damaged in transit. Really happy with the quality of the model/figure and customer support was both helpful and quick to reply to any questions I had.

12. december 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Overall the customer service was great…

Overall the customer service was great and very responsive!

I am a little disappointed that one of the items (a Flareon statue) was broken during the shipping process but the package was wrapped well, and unfortunately I don't think there was anything that could have been improved here.

I would definitely use Poke Gallerie again!

5. december 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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